Support manager Work, Jobs in Loughton Roding, Ess (with Salaries)

Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
Warehouse Operations Manager
Dellmoor Ltd —Romford
- £35,993.55 - £51,000.00 a year
- Full-time
- ERP systems
- Forklift
- Supervising experience
- Free parking
Quick apply
3d
New Business & Client Relations Manager
Future Group —Loughton
- £30,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Work from home
Quick apply
2d
Final Mile Territory Manager FTC
Evri —Chigwell
- £32,000 - £35,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Catering Manager
REAch2 Academy Trust —Chigwell
- £16,058 - £16,843 a year
- Part-time
- Serving
- Management
- Cleaning
- Annual leave
- Employee assistance programme
15h
Operations Director
Aiyara Partners —Romford
- £100,000 - £120,000 a year
- Full-time
- Business development
- Continuous improvement
- Budgeting
Quick apply
7d
Ecommerce Warehouse Operations Manager
Dellmoor Ltd —Romford
- £30,993.55 - £46,671.24 a year
- Full-time
- ERP systems
- Forklift
- Supervising experience
- Free parking
Quick apply
3d
Catering Manager
Chigwell Primary Academy —Chigwell
- £16,058 - £16,843 a year
- Part-time
- Management
- Cleaning
- School
- Annual leave
- Employee assistance programme
1d
Operations Manager
Virgin Active —London
- Full-time
- Team management
- Annual leave
- Employee discount
People Manager
Virgin Active —London
- £60,000 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
Operations Manager
Elior UK —Chelmsford
- £55,000 a year
- Full-time
- Customer service
- Recruiting
- Contracts
Quick apply
10d
Final Mile Territory Manager
Evri —Enfield
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Mortgage Adviser Support Manager
Active Mortgages —Chelmsford
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
Quick apply
Operations Manager
CH&CO —London
- £65,000 - £70,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Business Support Manager - CEO Office
British Business Bank —London
- £52,500 a year
- Monday to Friday
- Hybrid work
- Microsoft Outlook
- Recruiting
- Budgeting
- Annual leave
- Employee discount
Quick apply
7d
Crematorium Assistant
WesterleighGroup —Harlow
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount
6d
Operations Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
- Employee assistance programme
Community Impact Manager
Lloyds Bank Foundation —London
- From £52,738 a year
- Full-time
- Travel
2d
Stocktaker - Chelmsford
nGeneration —Chelmsford
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply

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Collections Agent

Mr Lender -
Loughton

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Health & wellbeing programme
On-site gym
Annual leave
Discounted or free food
Company pension
Company events
Referral programme
On-site parking

Qualifications

Financial Conduct Authority guidelines
Accounts payable
Customer service
GCSE
Outbound debtor call management
Arrears management
Data entry
Financial services
Customer interaction
Outbound calling
Phone etiquette
Telemarketing
Signposting to community resources
Communication skills

Full job description

Job Title: Collections Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Collections Agent role is to focus on outbound calling of customers who are in arrears and treating them with forbearance and due consideration.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities:

Proactively communicating with customers (via telephone, LiveChat, email and SMS), who have failed to meet one or more of their agreed installment payments when they fall due and assessing each customer’s individual circumstances, on a case-by-case basis, to ensure that appropriate forbearance and due consideration is given, and good outcomes are achieved.
Ensuring that before contacting a customer, all customer account records and notes are reviewed thoroughly to fully understand the customer’s situation and needs (including any preferred communication channels).
Recognising when information about a customer’s needs is relevant to future interactions and making a record of it on their account.
Communicating with and completing all actions for a customer, in a timely manner and required time frames, to help ensure the customer is put in a position where they can make effective decisions, on an informed basis, to help achieve good outcomes and customer experience.
Ensuring that where repayment plans are offered as a form of forbearance, the customers’ needs are taken into consideration and the repayment plan is affordable and sustainable for the customer.
Signposting customers to free debt support advice and money guidance and advising them of the potential benefits of accessing this and the different range of delivery channels available.
Identifying signs and triggers which could indicate the customer is vulnerable and ensure that relevant procedures are followed in supporting these customers (for example, where necessary referral to the Specialist Customer Support Team) so that customers who have characteristics of vulnerability, are not disadvantaged
Ensuring that all communications with customers are clear and easy to understand and adapted to meet the customer’s information needs, to equip them to make decisions that are effective and properly informed.
Tailoring communications, in line with our vulnerability and reasonable adjustment policies, procedures and processes, to consider the characteristics of the customers intended to receive the communication.
Sharing ideas and feedback with your line manager where, through your day-to-day experience with customers, you identify that improvements can be made to the customer journey and/or customer outcomes.
Supporting colleagues and the wider department to ensure department aims are achieved.
Work towards achieving daily and monthly targets both individually and as a team.
Ensuring that you adhere to the FCA Conduct Rules and all relevant policies and procedures (and accompanying processes), which include (but are not limited to):
Forbearance Policy and Procedure,
Vulnerability Policy and Procedure
Customers in Financial Difficulty Policy and Procedure
Data Protection Policy and Procedure
Acceptable Usage Policy
Data Retention, Archiving and Destruction Policy
PCI DSS Procedure; and
Security and Password Policy.

This is a summary of the role and you are expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Experience and attributes (Essential):

Commitment to perform to high standards and:

act with integrity;
act with due care, skill and diligence;
being open and cooperative with the FCA and other regulators; the PRA and other regulators;
pay due regard to the interests of customers and treating them fairly; and
act to deliver good outcomes for customers

Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:

PDL’s products and services meeting the needs of its target market including any vulnerable consumers to ensure good customers outcomes in regard to:
affordability,
sustainability,
appropriate marketing,
sound customer understanding (across the customer base); and
high levels of customer support.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Discounted or free food
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Referral programme

Application question(s):

Do you have prior experience in a Collections role?

Education:

GCSE or equivalent (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support manager jobs in loughton roding, ess

Collections Agent

Warehouse Operations Manager

New Business & Client Relations Manager

Final Mile Territory Manager FTC

Catering Manager

Operations Director

Ecommerce Warehouse Operations Manager

Catering Manager

Operations Manager

People Manager

Operations Manager

Final Mile Territory Manager

Mortgage Adviser Support Manager

Operations Manager

General Manager

Business Support Manager - CEO Office

Crematorium Assistant

Operations Manager

Community Impact Manager

Stocktaker - Chelmsford

I want to receive the latest job alerts for support manager in loughton roding, ess

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