Senior web Work, Jobs in Luton, Bdf (with Salaries)

Senior Customer Journey & CRM Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Analytics
- Annual leave
2d
Senior Web Developer
Kinetic Software —Milton Keynes
- £55,000 a year
- Hybrid work
- Employee assistance programme
- Employee discount
Senior Software Engineer
Equiniti —Woburn
- £115,000 - £130,000 a year
- Full-time
- Computer Science
- Engineering
- English
- Work from home
Software Developer
Interpham Consulting —Luton
- Full-time
- Software troubleshooting
- Bachelor's degree
- No degree
Paid Search Specialist
Dominos —Milton Keynes
- Full-time
- Analysis skills
- Analytics
Senior Engineer
Leisure Employment Services —Hemel Hempstead
- Part-time
- Travel
- AI
- Employee discount
Quick apply
11d
Senior Software Engineer
GRAVITY PROJECTS —London
- £85,000 - £90,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
- Free parking
- Annual leave
Quick apply
Senior Software Engineer
PayPoint —Welwyn Garden City
- Full-time
- Hybrid work
- Master's degree
- Databases
- Continuous improvement
- Employee discount
Quick apply
Senior Security Platform Engineer (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- English
- Bachelor's degree
- Leadership
Lead/Senior Software Engineer - Full stack
NECSWS —Hemel Hempstead
- Full-time
- Remote
- Computer Science
- DevOps
- Engineering
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior Telesales Executive - Dialling internationally 1-10pm
The Directory Guys —Uxbridge
- £30,000 - £45,000 a year
- Full-time
- English
- Team management
- In-person
Quick apply
6d
Senior Frontend Developer (React / TypeScript)
Mixam —Leavesden Green
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Senior Outbound Telesales Executive
The Directory Guys —Uxbridge
- £30,000 - £45,000 a year
- Full-time
- English
- Team management
- In-person
Quick apply
6d
Senior UX Designer - Security & Identity
Tesco UK —Welwyn Garden City
- Full-time
- Mentoring
- Agile
- Communication skills
- Employee assistance programme
5d
Senior Designer - Global Campaigns and Assets
GE HEALTHCARE —Chalfont Saint Giles
- Marketing
- Master's degree
- Bachelor's degree
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
Digital Media Assistant
Buckinghamshire New University —High Wycombe
- £26,093 - £28,778 a year
- Hybrid work
- Marketing
- Customer service
- Computer literacy
- Employee discount
5d
Graphic Designer | Remote | Full Time (40 Hours) | Temporary (12 months)
The Church of Jesus Christ of Latter-day Saints —High Wycombe
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Senior Software Engineer
bp —Milton Keynes
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Relocation assistance
9d
Maintenance Operative
The Hospice of St Francis —Berkhamsted
- £32,000 a year
- Full-time
- Customer service
- Maintenance
- Programmable logic controllers
- Free parking
- Sick pay
Quick apply

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Senior Customer Journey & CRM Manager

easyJet -
Luton Airport

Apply Now

Job details

Full-time
2 days ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Web analytics
Digital analytics tools
Martech
Communication skills
Analytics

Full job description

We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

READ ON IF YOU

Have significant experience in customer journey management and CRM within a complex customer-focused environment.

Enjoy turning customer insight, data and business challenges into measurable improvements.

Thrive in commercially driven roles where customer experience and revenue growth go hand in hand.

Love working across multiple teams to deliver customer and business outcomes.

Have experience with CRM technology, customer data platforms, digital analytics and customer engagement tools such as Braze.

Are passionate about creating seamless, personalised customer journeys at scale.

THE TEAM

Our Customer Marketing team plays a critical role in shaping how customers experience easyJet throughout their journey with us. We bring together customer insight, CRM, digital channels, data, commercial expertise and creativity to deliver engaging experiences that help customers get the most from their travel.

As part of this team, you'll work with colleagues across product, trading, analytics, technology, operations and customer experience to continuously improve the way customers interact with easyJet before, during and after their trip.

THE ROLE

This is one of the most commercially significant roles within Customer Marketing, responsible for owning the Active Travel customer journey from post-booking through to travel completion.

You'll be accountable for both customer experience and commercial performance, creating a connected and measurable journey that prepares customers for travel while driving digital adoption, ancillary revenue growth, conversion and revenue per passenger.

As the strategic owner of the Active Travel roadmap, you'll bring together teams across CRM, product, analytics, commercial, customer experience, creative and operations to design and deliver journey improvements that create value for both customers and the business.

Key responsibilities include:

Owning the Active Travel journey roadmap and commercial performance against defined customer, commercial and operational objectives.

Defining priorities and making trade-off decisions across customer experience, operational requirements and commercial outcomes.

Leading a cross-functional journey team, setting clear objectives, priorities and measures of success.

Designing integrated customer journeys across app, web, email, push, in-app messaging, SMS and operational touchpoints.

Embedding upsell and cross-sell opportunities within the customer journey to maximise commercial performance.

Owning the intake, assessment and prioritisation of new journey enhancements and opportunities.

Developing measurement frameworks and monitoring performance against key KPIs including ancillary revenue, conversion, digital adoption and customer readiness.

Driving delivery across martech, product, analytics, creative, data and operational teams.

Establishing a test-and-learn culture that supports experimentation, personalisation and continuous optimisation.

Partnering with other journey owners to ensure a consistent and connected end-to-end customer experience.

Requirements of the Role

WHAT WE'RE LOOKING FOR

Significant experience in customer journey management and CRM, ideally within travel, aviation, retail, ecommerce, financial services or another high-volume customer environment.

Strong understanding of CRM channels, digital customer journeys, marketing technology and customer data.

Experience working with platforms such as Braze, CDPs, app analytics, web analytics or similar customer engagement technologies.

Proven ability to translate complex or ambiguous business challenges into customer-focused solutions and measurable outcomes.

Strong commercial awareness with experience balancing customer value, business goals and operational requirements.

Expertise in prioritisation, roadmap management and outcome-based planning.

Strong understanding of measurement, experimentation, performance reporting and optimisation.

Experience influencing senior stakeholders and driving decisions across cross-functional teams.

Ability to manage complex dependencies and coordinate delivery across multiple workstreams.

Excellent communication skills, with the ability to simplify complexity and create alignment.

WHAT YOU’LL GET IN RETURN

Up to 30% maximum bonus

PMI

7% pension contributions

Excellent staff travel benefits

25 days of annual leave + bank holidays

Annual credit towards an easyJet holiday

Various flexible benefits and extras

PRACTICALITIES

This is a full-time position. We support hybrid working and spend time together as a team in our Luton HQ offices.

REASONABLE ADJUSTMENTS

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

#LI-CH1 #HYBRID

Apply Now

Refine Your Search

senior web jobs in luton, bdf

Senior Customer Journey & CRM Manager

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