Service quality executive Work, Jobs in Luton, Bdf (with Salaries)

Service Quality Executive
Luton Borough Council —Luton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
3h
Service Quality Executive
London Luton Airport —Luton
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
8d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
Roster Production Executive
TUI Group —Luton
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Communication skills
7d
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
HR Administrator & Executive Assistant
The IAA —Leighton Buzzard
- £27,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Life insurance
Quick apply
8h
HR Transactional Coordinator
SIS —Milton Keynes
- Up to £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
3d
HR Customer Administrator
DHL Supply Chain —Milton Keynes
- Hybrid work
- Oracle
- Microsoft Office
- Continuous improvement
QHSE Compliance Officer
Glendale Countryside Ltd —Milton Keynes
- £38,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Gym membership
Quick apply
Student Appeals, Complaints and Conduct Administrator
Middlesex University London —Hendon
- £28,840 a year
- Microsoft Office
- Databases
11d
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
Warehouse Operative Nights
gategroup —Luton
- £14.86 an hour
- Overtime
- Customer service
- English
- Quality control
- Free parking
- Annual leave
Quick apply
3d
Executive Operations & Office Manager
United Wheels Inc. —Ampthill
- Full-time
- Serving
- Computer literacy
- English
Quick apply
8d
Head of Service for Quality Assurance
Bedford Borough Council —Bedford
- £83,278 - £95,441 a year
- Full-time
- English
2h
Customer Support Executive ( 12 Month Fixed term)
PayByPhone —Hatfield
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Life insurance
Quick apply
Client Onboarding Executive
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
Task Force Executive - Inspection & Assurance
Delphi Care Solutions —Stevenage
- £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
Quick apply
Principal Quality Improvement Consultant
Delphi Care Solutions —Stevenage
- £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
Quick apply
Pre-Sessional and In-Sessional Academic Advisor
Middlesex University London —Hendon
- £43,811 a year
- Communication skills
- Teaching
- Employee assistance programme
4d
Agency Administrator
Sanders + Jay Ltd —Royston
- £21,500 - £26,500 a year
- Full-time
- Google Suite
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply

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service quality executive jobs near luton, bdf

Service Quality Executive

Luton Borough Council -
Luton

Apply Now

Job details

Full-time
£35,000 a year
3 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Stakeholder liaison
Compliance audits
Internal department liaison
English
Microsoft Office Suite
Health and safety inspection
Six Sigma
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Aviation passenger services
Management reporting
Supplier quality management
Guest services
Safety compliance inspections
Quality management system (QMS) implementation
Internal quality assurance
Progress tracking

Full job description

Job Introduction

Salary: £35,000 a year
Hours: 37 hours a week
Contract : Permanent

Please note this role does not attract sponsorship.

Please apply directly on London Luton Airport's website: https://lla-uat.quba.co.uk/service-quality-executive

What You’ll be doing

The Guest Experience Team Purpose:

To delight our guests by making travel safe, accessible, simple and enjoyable.

ROLE SUMMARY: The Service Quality Executive will assess and manage the quality of services delivered to guests, identify problems and correct them to improve guest experience and meet targets.

What we’re looking for

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:•Develop, document, implement and maintain Standard Operating Procedures (SOPs) for key guest touchpoints across the airport journey (Check-in, Gates & Immigration), ensuring processes remain current, effective and compliant.

Work collaboratively with airlines, ground handling agents, Special Assistance providers and other business partners to establish, review and maintain consistent service standards and efficient operating processes across guest touchpoints.
Support the effective use of operational systems, including ABD, CUTE and Aviavox, and coordinate check-in resource allocation in accordance with flight schedules, guest demand and operational requirements.

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Conduct regular operational walkarounds, audits and compliance assessments to verify consistent adherence to SOPs, service standards, operational processes and health and safety requirements, ensuring corrective actions are implemented promptly, and ensuring agreed ASQ targets, service measures and operational KPIs are achieved

.•Manage and monitor supplier and business partner performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving continuous improvement and ensuring contractual service standards are achieved.

Evaluate the end-to-end guest journey to identify service gaps, operational challenges and opportunities to improve efficiency, consistency and the overall airport experience.

Analyse customer feedback, operational data, ASQ results and service performance trends to identify opportunities for improvement and produce actionable recommendations for continuous improvement

.•Support the planning and delivery of guest experience improvement projects, working closely with operational teams to implement process enhancements, technology solutions and service innovations.

Prepare and present regular service quality reports, performance dashboards and improvement recommendations for management, tracking progress against objectives and informing future service improvements priorities.

•Work closely with Guest Relations and Operational teams on departmental goals and encourage continuous improvement. •Adhere to Safety and Security policies and procedures.

Maintain awareness of surroundings and promptly report any hazards or concerns.

ADDITIONAL REQUIREMENTS

Flexibility to adapt to changing priorities and business needs

.•Preparation to adjust shift times from time to time to monitor guest journey points in peak times.

•Ability to work independently and prioritise tasks effectively. •Contribute to maintaining a clean, safe environment for our workforce, guests and all other stakeholders by: Conducting regular quality walkarounds monitoring standards, engaging with staff and other stakeholders to optimise operational excellence.

Conducting regular inspections of airport infrastructure ensuring they are in optimal condition, fit for business and meet quality standards.

Taking ownership of issues within individual or departmental control through to resolution. Liaising with other airport departments on escalated issues and communicate updates internally.

Experience & Skills:•Aviation experience preferred.

Strong organisational skills, and attention to detail including spelling and grammar.
Proven experience in analytical and problem solving skills.
A good understanding of Microsoft – Teams, Word, Excel and PowerPoint
Ability to influence and inspire cross-functional teams.

Knowledge of industry regulations and standards related to airport services

.•Focussed on continuous improvement.

Experience in Quality Management (e.g. Six Sigma) preferred but not essential. If you are passionate about driving excellence in guest experience and thrive in a dynamic environment, we invite you to apply and contribute to the success of our airport operations.

Application Process

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

On occasions, we may close a vacancy early due to a very high number of applications being received.

Apply Now

Refine Your Search

service quality executive jobs in luton, bdf

Service Quality Executive

Service Quality Executive

Casework Admin Manager

Roster Production Executive

Call Centre Agent - Fundraising

HR Administrator & Executive Assistant

HR Transactional Coordinator

HR Customer Administrator

QHSE Compliance Officer

Student Appeals, Complaints and Conduct Administrator

Sales Operations Manager

Warehouse Operative Nights

Executive Operations & Office Manager

Head of Service for Quality Assurance

Customer Support Executive ( 12 Month Fixed term)

Client Onboarding Executive

Task Force Executive - Inspection & Assurance

Principal Quality Improvement Consultant

Pre-Sessional and In-Sessional Academic Advisor

Agency Administrator

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