Senior technical support engineer Work, Jobs in Luton, Eng (with Salaries)

Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
Senior Software Engineer
Equiniti —Woburn
- £115,000 - £130,000 a year
- Full-time
- Computer Science
- Engineering
- English
- Work from home
Estates and Facilities Supervisor
London Luton Airport —Luton
- Full-time
- Leadership
- Employee discount
Programme Delivery Manager - INSIDE IR35 Contractor for 6 months
Safran Engineering Services UK Limited —Pitstone
- Temporary
- Team management
- Recruiting
Quick apply
Lead Design Quality Assurance Engineer - 12m Inside IR35 Contractor
Safran Engineering Services UK Limited —Pitstone
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Technical Project Manager - Aerospace
ALTEN —Luton
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Quick apply
Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- In-person
Quick apply
13d
IT Support Engineer
DLRC —Letchworth
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
2d
Technicians
M Group —Stevenage
- £26,467 - £57,000 a year
- Employee assistance programme
- Employee discount
Network Deployment Engineer
Thrive —Luton
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
Quick apply
Senior Infrastructure Engineer
Sopra Steria —Hemel Hempstead
- Up to £50,000 a year
- Customer service
- Annual leave
13d
Senior Test Solutions Engineer
Leonardo UK Ltd —Luton
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- SDLC
- Flexible schedule
- Referral programme
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Continuous improvement
- Mentoring
Senior Configuration and Change Engineer
Leonardo UK Ltd —Luton
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Leadership
- Flexible schedule
- Referral programme
12d
Project Engineering Manager
Leonardo UK Ltd —Luton
- Full-time
- Hybrid work
- Engineering
- Team management
- Travel
- Flexible schedule
- Referral programme
Senior Compute Platform Specialist
NSC Global —Stevenage
- Temporary
- Azure
- Computer Science
- Maintenance
4d
Lead Customer Quality Assurance Engineer - 12m Inside IR35 Contractor
Safran Engineering Services UK Limited —Pitstone
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Apprentice Civil Engineering Technician
Canal & River Trust —Milton Keynes
- £22,095 a year
- Full-time
- Civil engineering
2d
Technical Support Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Training & development
- Employee discount
5d
New Business Project Manager - CAMM Family
MBDA —Stevenage
- £40,000 - £64,000 a year
- Overtime
- Hybrid work
- Management
- Project management
- Free parking

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senior technical support engineer jobs near luton, eng

Senior Operations Coordinator

RSP UK
Bedford

Quick apply

Job details

Permanent | Full-time
£32,000 - £34,000 a year

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Supervising experience
Procurement support
Continuous improvement
Team management
Organisational skills
Computer skills
Customer interaction
Multidisciplinary collaboration
Training & development
Communication skills
Time management

Full job description

Job Title: Senior Operations Coordinator

Location: Unit 1 High Barns Farm, Bedford Road, Roxton, Bedfordshire, MK44 3ET

Position duration & Salary details: Permanent Full Time £32k - £34k per annum, + bonus, pension, private healthcare and life cover

Job Summary: The Senior Operations Coordinator is responsible for supporting the Operations Controller in the management and coordination of service and maintenance activities for Suction Excavators and R&G Group products.

This role plays a key part in ensuring the efficient delivery of operational activities, providing guidance and support to the Operations team, and maintaining high levels of customer service. The Senior Operations Coordinator will take a lead role in scheduling, customer communication, complaint resolution, warranty administration, and cross-functional collaboration, whilst supporting the day-to-day supervision of the Operations team.

The role requires excellent organisational, communication and problem-solving skills, with the ability to manage multiple priorities and act as a key point of contact for customers, internal stakeholders, suppliers, and colleagues within RSP Germany.

Main Duties/ Responsibilities:

Support the Operations Controller in the planning, coordination and delivery of service and maintenance activities, ensuring operational efficiency and customer satisfaction.
Maintain and oversee scheduling systems, ensuring service and maintenance activities are accurately planned, communicated and completed within agreed timescales.
Coordinate the allocation of engineers, equipment and resources to meet operational requirements and customer expectations.
Provide day-to-day guidance and support to Operations Coordinators, assisting with workload management, training and the development of team capability.
Support the supervision of the Operations team, promoting high standards of performance, communication and customer service.
Act as an escalation point for customer enquiries, complaints and service-related issues, ensuring concerns are investigated thoroughly and resolved professionally and promptly.
Act as an escalation point for warranty claims liaising with customers, suppliers, Engineering and RSP Germany to ensure timely resolution.
Develop and maintain strong working relationships with customers, suppliers and internal departments to support the smooth delivery of operations.
Liaise closely with RSP Germany regarding technical matters, warranty issues, parts availability, service requirements and operational support.
Review and maintain operational records including work orders, sales orders, quotations, service reports, GoCanvas records and customer feedback.
Monitor the progress of service and maintenance activities, identifying and resolving scheduling conflicts, delays or resource challenges.
Work closely with Engineering, Sales, Finance and Procurement teams to ensure effective communication and coordination of operational activities.
Support procurement activities by helping to ensure the availability of parts, materials and equipment required for service and maintenance work.
Produce operational reports and performance information as required by the Operations Controller and senior management team.
Assist with stock management activities and deputise for the Stock Controller where required.
Support continuous improvement initiatives by identifying opportunities to improve operational processes, customer experience and service delivery.

Qualifications/ Skills and Attributes Required:

GCSE Grade 4 (or equivalent) in English and Maths; administrative, technical or management qualifications are desirable.
Proven experience in an operations, service coordination or senior administrative role, preferably within an engineering, service or technical environment.
Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines in a fast paced environment.
Experience supporting or supervising colleagues and contributing to team performance.
Excellent verbal and written communication skills, with the confidence to engage with customers, suppliers and internal stakeholders at all levels.
Experience managing customer complaints and delivering effective resolutions.
Understanding of warranty processes and service administration is desirable.
Strong problem-solving and decision-making skills, with the ability to manage complex operational issues.
Proficient in using scheduling software and operational management systems.
Strong computer skills, including proficiency in Microsoft 365 products.
High attention to detail and commitment to delivering quality outcomes.
Ability to work collaboratively across departments and build strong professional relationships.
Knowledge of suction excavators and related products would be advantageous.

Pay: £32,000.00-£34,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Application question(s):

Do you hold a full, valid UK driving licence and have regular access to a vehicle for commuting to work?

Work Location: In person

Quick apply

Refine Your Search

senior technical support engineer jobs in luton, eng

Senior Operations Coordinator

Senior Software Engineer

Estates and Facilities Supervisor

Programme Delivery Manager - INSIDE IR35 Contractor for 6 months

Lead Design Quality Assurance Engineer - 12m Inside IR35 Contractor

Technical Project Manager - Aerospace

Senior Support Engineer

IT Support Engineer

Technicians

Network Deployment Engineer

Senior Infrastructure Engineer

Senior Test Solutions Engineer

NOC 3rd Line Technical Team Leader

Senior Configuration and Change Engineer

Project Engineering Manager

Senior Compute Platform Specialist

Lead Customer Quality Assurance Engineer - 12m Inside IR35 Contractor

Apprentice Civil Engineering Technician

Technical Support Manager

New Business Project Manager - CAMM Family

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