Technical support Work, Jobs in Luton (with Salaries)

Operational Support Analyst – Enable Ground Crew
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
4h
3rd Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Hospitality
- Sick pay
Quick apply
8d
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,259 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
IT Technician
Interpham Consulting —Luton
- Full-time
- Azure
- Software troubleshooting
- Windows
Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
1d
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
IT First Line Support Assistant
ACO Technologies plc —Shefford
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
3d
Customer Service and technical Support Co-ordinator
Estarli Bikes —Berkhamsted
- £25,000 - £29,000 a year
- Full-time
- CRM software
- Google Suite
- Customer service
- Employee discount
Quick apply
IT Support Team Leader
AccrueTek Consulting Limited —St Albans
- £26,000 - £30,000 a year
- 8 hour shift
- Azure
- Microsoft Outlook
- Software troubleshooting
- Free parking
- Annual leave
Quick apply
13d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
7d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
IT Build, Stock & Dispatch Technician
ITS Digital Ltd —Hertford
- £28,000 - £32,000 a year
- Full-time
- Schematics
- Microsoft Office
- IT
- Free parking
- Employee discount
Quick apply
14d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
12d
IT Support Officer
HTS (Property & Environment) Ltd —Harlow
- £34,141.30 - £35,443.97 a year
- Full-time
- Travel
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
5d
LINUX LAMP Stack Systems Administrator
Eckoh —Hemel Hempstead
- £320 - £360 a day
- Hybrid work
- Scripting
- Linux
- In-person
- Free parking
Quick apply
Infrastructure Support Analyst
Sopra Steria —Hemel Hempstead
- £45,000 - £65,000 a year
- Management
- DevOps
- Analysis skills
- Annual leave
Technical Support Engineer
Atlas Copco Group —Hemel Hempstead
- Full-time
- Hybrid work
- Administrative experience
- Continuous improvement
- Travel
14d

I want to receive the latest job alerts for technical support in luton

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Operational Support Analyst – Enable Ground Crew

easyJet -
Luton Airport

Apply Now

Job details

Full-time
4 hours ago

Benefits

Company pension
Employee discount
Car scheme

Qualifications

Technical support
Continuous improvement
Root cause analysis

Full job description

Operational Support Analyst – Enable Ground Crew

Luton/Hybrid

Department: Airports & Ground Experience (Enable Ground Crew Product Group)

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Role Overview

Are you ready to keep a major airline moving? As an Operational Support Analyst, you will ensure the stability, usability, and day-to-day performance of frontline airport operational technology and mobile services across our entire airport network.

Working in a supplier-led ecosystem, you will collaborate with Product Managers, Technical Specialists, and Ground Operations teams to ensure frontline systems remain safe, secure, available, and fit for purpose in live operational environments.

Key Accountabilities:

Operational Support & Service Management

Maintain airport operational systems, mobile apps, devices, and integrations.
Provide advanced support to manage incidents within agreed service levels.
Coordinate service recovery with suppliers during major operational disruptions.
Perform root cause analysis to prevent recurring operational issues.
Participate in the on-call rota for out-of-hours P1/P2 critical incidents.

Monitoring & Operational Awareness

Monitor system health dashboards proactively to identify operational risks.
Track end-to-end workflows between airport systems, handlers, and partners.
Escalate operational risks or service degradation to appropriate teams.

Product, Change & Integration Support

Coordinate testing, validation, and operational readiness for product upgrades.
Verify operational data flows and system interfaces with external partners.
Support onboarding for new airports, operational sites, devices, and suppliers.
Assist Product Managers with live-environment change deployments.

Security, Reporting & Governance

Manage operational access requests and compliance permissions.
Create service reports, dashboards, and trend analysis for decision-making.
Use data insights to support supplier performance management.

Stakeholder Coordination & Continuous Improvement

Build strong relationships with Ground Operations, suppliers, and tech teams.
Communicate technical information clearly to non-technical stakeholders.

Requirements of the Role

What We Are Looking For

Industry Knowledge: Deep understanding of airport operational processes, frontline workflows, and turnaround coordination.
Technical Support: Proven experience in operational product support, system monitoring tools, and device management.
Problem Solving: Ability to perform incident triage, root cause analysis, and handle high-pressure P1/P2 live operational incidents.
Supplier Coordination: Experience working with third-party suppliers and external operational partners.
Communication: Ability to bridge the gap between technical teams and frontline operational users.
Flexibility: Willingness to participate in an out-of-hours on-call support rota.

Key Competencies

Ownership & Delivery: Focused on delivering reliable outcomes under operational pressure.
Customer Value: Prioritises system stability, safety, and passenger experience.
Innovation & Change: Drives continuous improvement in monitoring and reporting tooling.

Location & Hours of Work

This full-time role will be based in Luton, operating within a hybrid working model
Travel across the airport network and operational locations will be required where necessary
Participation in an out-of-hours on-call rota for critical operational incidents is required as part of this role

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!

What you’ll get in return:

At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.

We offer:

Competitive base salary
20% bonus potential.
25 days holiday, pension scheme, life assurance, and a flexible benefits package.
Discounted staff travel scheme for friends and family
Annual credit for discount on easyJet holidays
‘Work Away’ scheme, allowing you to work abroad for 30 days a year
Electric vehicle lease salary sacrifice scheme

Location & Hours of Work

We operate a hybrid working policy of 40%-60% of the month spent with colleagues.

We look forward to your application and the possibility of you flying high with our team!

Application Process:
Interested candidates should apply through our careers portal.

Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected].

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

Apply Now

Refine Your Search

technical support jobs in luton

Operational Support Analyst – Enable Ground Crew

3rd Line Service Delivery Analyst

Principal Technical Support Engineer

IT Technician

Service Operations Analyst

Customer Support Agent

Technical Support Engineer

Senior IT Support Engineer - On-site Services

IT First Line Support Assistant

Customer Service and technical Support Co-ordinator

IT Support Team Leader

1st Line Support Analyst

Technical Support Team Lead

IT Build, Stock & Dispatch Technician

Technical Helpdesk

Technical Provisioning & Support Specialist

IT Support Officer

LINUX LAMP Stack Systems Administrator

Infrastructure Support Analyst

Technical Support Engineer

I want to receive the latest job alerts for technical support in luton

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected