Client services manager Work, Jobs in Lutterworth, Lec (with Salaries)

Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Customer service
- Supervising experience
- Leadership
Quick apply
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Account Development Manager
Welcomm Communications Ltd —Market Harborough
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Work from home
Quick apply
11d
Project Co-ordinator - 12 month FTC
Equans —Coleshill
- Full-time
- Hybrid work
- Administrative experience
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Business Development Manager
CitySprint —Warwick
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
14d
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Commercial Sales Coordinator
City Commercial —Crick
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Business Development Executive
Service Innovation Group UK —Coventry
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
7d
Specialist Support Executive- BPL
Barclays —Northampton
- Continuous improvement
- Leadership
- Communication skills
Theatre Programme Account Manager
John Good Limited —Rugby
- £26,500 - £27,500 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
Quick apply
7d
European Trade Programme Manager
MSX International —Warwick
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Analysis skills
- Annual leave
Quick apply
Sales Team Supervisor
Southern Sheeting —Wymeswold
- Full-time
- Sales
- Customer service
- Basic maths
- Free parking
- Health & wellbeing programme
Quick apply
10d
National Account Manager
Murray Uniforms —Coventry
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Sick pay
Quick apply
Security Control Room Resource Planner
Samsic UK —Coventry
- £32,759 - £32,760 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Client Support Administrator
Duncan & Toplis —Leicester
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Account Manager
Swytch Graphics Ltd —Leicester
- From £29,000 a year
- Full-time
- Customer service
- Project management
- Organisational skills
- Profit sharing
Quick apply
12d

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client services manager jobs near lutterworth, lec

Customer Liaison Officer

Network Plus -
Lutterworth

Quick apply

Job details

Permanent
£30,000 a year

Qualifications

Wastewater treatment
Driving Licence
Customer service
Performance management
Supervising experience
Leadership
Communication skills

Full job description

Description

You will be ultimately responsibility for handling activities as outlined below:

Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.

Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

Effective CARE completion on all projects

80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

Ensure a customer service culture is adopted throughout the teams.

Use initiative, prioritise workload and work unsupervised.

Financial / Operations:

Track customer experience KPI’s and compile monthly & weekly reports.

Customer / Market:

Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score.

Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.

Experience and Qualifications

Key Competencies

Leadership – Act as an Ambassador promoting the Customer minimum standards

Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed

Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs.

Embracing Change - Able to support performance review sessions and drive performance improvement.

Communication - Effective interpersonal skills.

Influencing skills - Able to positively influence customer thinking

Performance Management - Demonstrable experience of exceeding targets/KPI’s.

Innovation and Creative Thinking - Able to adapt to customer needs

Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently

Qualifications/Skills Required

Experience of working in Utilities

Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

client services manager jobs in lutterworth, lec

Customer Liaison Officer

Account Manager and Onboarding Specialist

Account Development Manager

Project Co-ordinator - 12 month FTC

Customer Service & Operations Manager

Client Relations Executive

Business Development Manager

Client Liaison Manager

Resident Liaison Officer

Customer Service Manager

Commercial Sales Coordinator

Business Development Executive

Specialist Support Executive- BPL

Theatre Programme Account Manager

European Trade Programme Manager

Sales Team Supervisor

National Account Manager

Security Control Room Resource Planner

Client Support Administrator

Account Manager

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