Company Overview
JK Floorheating Ltd specializes in innovative underfloor heating solutions, offering the patented JK® system that provides a zero build-up, warm-water underfloor heating option suitable for renovations, refurbishments, and new-build projects. Operating from multiple locations nationwide, the company is committed to delivering high-quality, efficient heating systems tailored to diverse customer needs.
The role
We are looking for an enthusiastic and customer-focused Sales Advisor to join our Exeter office. This is a telephone and email-based role at the heart of our sales operation, handling inbound enquiries customers who are considering underfloor heating for their projects.
You will be the first point of contact for many of our customers — your ability to understand their requirements quickly, provide accurate product guidance and turn interest into orders will directly contribute to business growth. You will work closely with our Field Sales team, providing information and administrative support to ensure new customers are onboarded smoothly. You will also liaise with regional Operational managers and installation teams across the country nationwide to guarantee seamless transition from sale to install.
Key responsibilities
- Handle inbound sales enquiries by telephone and email, qualifying leads and matching customers to the right products & solutions
- Collation and preparation of accurate information, passed on to our Estimation team, in a timely manner. Follow up post quotation to maximise conversion
- Provide administrative support to the Field Sales team, including processing orders and managing new customer onboarding
- Develop a good working knowledge of our underfloor heating product range, associated products and services - to be able to advise customers confidently
- Maintain accurate records in the CRM system, ensuring all customer interactions and pipeline activity are up to date
- Liaise with operations and technical teams as needed to resolve customer queries
- Identify upsell and cross-sell opportunities where relevant to the customer's project
- Contribute to a positive, collaborative team culture and support continuous improvement of our sales processes
- Be available to attend trade shows and events with colleagues throughout the year in various venues across the country
- Review and contact trade show leads and obtain post-event materials, including floor plans and project briefs, to identify pipeline opportunities.
What we're looking for
Essential:
- Previous experience in a telephone-based sales or customer service role
- Strong communication skills — confident, clear and customer-focused
- Good attention to detail when preparing quote information and processing orders
- Comfortable working to targets and KPIs
- Proficient in Microsoft Office and able to learn CRM systems quickly
- A proactive attitude — you take ownership of your enquiries from first contact to close
- A proven ability to manage multiple projects, prioritise workloads effectively and consistently meet strict deadlines
Desirable:
- Experience in a trade, construction or home improvement sales environment
- Familiarity with underfloor heating or related products (full training will be provided)
- Experience using a CRM or quoting platform
What we offer
- Competitive salary
- Bonus scheme
- 20 days holiday plus bank holidays (+ additional day per year served – Up to 5 years)
- Company pension scheme
- Cycle to work scheme
- Health & Dental plan
- Full product training and ongoing development support
- A friendly, supportive team environment in our Exeter office
- Free parking
How to apply
If you are passionate about good customer service and eager to make a difference, we invite you to bring your expertise to JK Floorheating Ltd. Join us in shaping the future of comfortable living - apply today and start your journey with us!
Send your CV and accompanying cover letter to: [email protected]
If you are passionate about delivering outstanding customer experiences and driving sales growth within an innovative company, we encourage you to apply today. Join us in promoting sustainable and efficient heating solutions that make a difference.
Pay: From £27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
