Head of it Work, Jobs in Maghull, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
Senior Data Scientist
Forge Holiday Group Ltd —Chester
- Up to £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Azure
- SQL
Quick apply
11d
IT Service Desk Analyst
Edge Hill University —Ormskirk
- £28,778 - £31,236 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
- Employee assistance programme
3d
Head of Business Intelligence
Wirral Metropolitan College —Birkenhead
- £55,001 a year
- Full-time
- English
- SQL
- APIs
- Free parking
- Annual leave
Quick apply
12d
Head of Building Control
Liverpool City Council —Liverpool
- £78,297 - £83,919 a year
- Employee assistance programme
Head of Operational Support
Unipart —Chester
- £63,000 a year
- Management
- Communication skills
- Employee assistance programme
Quick apply
Head of OCC System Operability - South
Scottish Power —Birkenhead
- From £70,800 a year
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
9d
Senior IT Project Manager
BAE Systems —Preston
- Up to £65,000 a year
- Agile
- IT
5d
Cyber Resilience Analyst
Iceland —Deeside
- Full-time
- Azure
- IT
- Communication skills
- Free parking
- Employee discount
Nutritionist
Mellors Catering Services Limited —Skelmersdale
- From £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Computer literacy
- Presentation skills
- Free parking
Quick apply
Head of Transformation
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
Senior Stage Technician (Deputy Head of Stage)
ATG Entertainment Limited —Liverpool
- £38,500 a year
- Weekend availability
- Maintenance
- Microsoft Office
- Supervising experience
3d
Head of Sourcing
REPRESENT —Bolton
- Travel
- Leadership
- Annual leave
- Work from home
Supply Planner
pladis —Aintree
- Full-time
- Sales
- Analysis skills
- IT
- Employee assistance programme
- Employee discount
Main Grade Lecturer - I.T. and Computing
The City of Liverpool College —Liverpool
- £34,789 - £52,343 a year
- Computer Science
- Computer literacy
- English
- Employee assistance programme
- Employee discount
Quick apply
5d
Branch Manager
Skipton Building Society —Southport
- Up to £46,000 a year
- Full-time
- Customer service
- IT
- Financial services
- Annual leave
- Employee assistance programme
Head of Communications and Marketing
Derian House Children's Hospice —Fulwood
- £51,500 - £56,500 a year
- Full-time
- Management
- Hospice
- Leadership
- Free parking
- Employee discount
Quick apply
13d
Head of Facilities Management
dnata —Preston
- Monday to Friday
- Contracts
- Leadership
- Free parking
- Annual leave
6d
IT Infrastructure Engineer
Network Plus —Salford
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Project management
- Mentoring
Quick apply
13d

I want to receive the latest job alerts for head of it in maghull, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of it jobs in maghull, msy

Head of Customer Experience

Head of Asset Optimisation

Senior Data Scientist

IT Service Desk Analyst

Head of Business Intelligence

Head of Building Control

Head of Operational Support

Head of OCC System Operability - South

Senior IT Project Manager

Cyber Resilience Analyst

Nutritionist

Head of Transformation

Senior Stage Technician (Deputy Head of Stage)

Head of Sourcing

Supply Planner

Main Grade Lecturer - I.T. and Computing

Branch Manager

Head of Communications and Marketing

Head of Facilities Management

IT Infrastructure Engineer

I want to receive the latest job alerts for head of it in maghull, msy

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected