Reliability engineer Work, Jobs in Maidstone, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
Field Service Engineer
Servibox LTD —Ashford
- £30,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Maintenance
- Communication skills
- Annual leave
Quick apply
11d
Workshop Technician - Motorsport Industry
Hi Spec Motorsport Ltd —Dartford
- £26,000 - £29,000 a year
- Full-time
- English
- In-person
- Hand tools
Quick apply
Service Engineer
Teledyne Technologies Inc. —West Malling
- Full-time
- English
- Computer skills
- Hand tools
Junior Account Manager
Akita Systems Ltd —Sevenoaks
- Hybrid work
- CRM software
- Communication skills
Reliability Maintenance Engineering Technician , AMZL
Amazon UK Services Ltd. - A10 —Maidstone
- Full-time
- Continuous improvement
- Mentoring
13d
Senior Engineer (Controls System Engineer)
United Kingdom —Maidstone
- Programmable logic controllers
- Continuous improvement
Quick apply
Infrastructure Engineer
The Thinking Schools Academy Trust —Chatham
- £33,899 - £40,190 a year
- Continuous improvement
- Travel
- Organisational skills
- Employee assistance programme
- Referral programme
12h
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Engineering Team Leader & Contractor Supervisor
Genuit Group —Aylesford
- Full-time
- Engineering
- Supervising experience
- Continuous improvement
- Employee discount
- Sick pay
12d
Specification Sales Engineer - Power Distribution
Eaton —Maidstone
- Hybrid work
- CRM software
- Engineering
- Business development
Maintenance Engineer
CC Cousins —Rochester
- £46,800 - £50,000 a year
- Overtime
- Carpentry
- Plumbing
- Travel
Quick apply
5d
Hire Manager / Sound & Lighting Engineer
WHITE’S SOUND AND LIGHTING GROUP —Grays
- From £26,000 a year
- Overtime
- Maintenance
- Organisational skills
- In-person
- Flexitime
Quick apply
IT Field Service Engineer (M365)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Azure
- SharePoint
Quick apply
Senior IT Infrastructure Engineer
Activ8 Mktg —Royal Tunbridge Wells
- £63,000 - £67,000 a year
- Full-time
- Hybrid work
- Azure
- Mentoring
- In-person
- Free parking
- Annual leave
Quick apply
5d
Quality Manager
Swegon UK & I —Whitstable
- Engineering
- Continuous improvement
- Team management
Reliability Maintenance Engineering Area Manager, RME
Amazon UK Services Ltd. —Rochester
- Weekend availability
- Engineering
- English
- Master's degree
- Flexible schedule
Senior Reliability Engineer
ADM —Erith
- Engineering
- Analysis skills
- Bachelor's degree
Mobile Tai Lift Engineer
Complete Tail Lift Solutions Ltd —Chatham
- £750 a week
- 8 hour shift
- Maintenance
- Assembly
- Hand tools
- Free parking
Quick apply
13d
Reliability Maintenance Engineer Technician
Amazon UK Services Ltd. —Dartford
- Weekend availability
- Maintenance
- Continuous improvement
- Flexible schedule
3d

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1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

£26,000 - £30,000 a year

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

reliability engineer jobs in maidstone, ken

1st Line Engineer

Field Service Engineer

Workshop Technician - Motorsport Industry

Service Engineer

Junior Account Manager

Reliability Maintenance Engineering Technician , AMZL

Senior Engineer (Controls System Engineer)

Infrastructure Engineer

Facilities Helpdesk Administrator

Engineering Team Leader & Contractor Supervisor

Specification Sales Engineer - Power Distribution

Maintenance Engineer

Hire Manager / Sound & Lighting Engineer

IT Field Service Engineer (M365)

Senior IT Infrastructure Engineer

Quality Manager

Reliability Maintenance Engineering Area Manager, RME

Senior Reliability Engineer

Mobile Tai Lift Engineer

Reliability Maintenance Engineer Technician

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