Customer service manager Work, Jobs in Maldon, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
4d
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
12d
Digital Sales Manager
Saxton 4x4 —Chelmsford
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply
General Manager
Camp Beaumont —Maldon
- £38,000 - £42,000 a year
- Full-time
- Leadership
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
Quick apply
8d
Marketing Manager
Camp Beaumont —Maldon
- £40,000 - £45,000 a year
- Weekend availability
- Social media management
- Travel
- Communication skills
- Employee discount
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Store Manager - Full Time
EE —Clacton-on-Sea
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Store discount
- Employee discount
Quick apply
2d
Operations & Facilities Manager
Camp Beaumont —Chelmsford
- £40,000 - £45,000 a year
- Weekend availability
- Team management
- Guest services
- Leadership
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
Quick apply
Client Services Manager
SOOM UK —Frating
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Recruiting
- In-person
- Free parking
Quick apply
Assistant Store Manager
TNF —Braintree
- Weekend availability
- Customer service
- English
- POS
- Employee discount
Quick apply
CRM Manager
Onyx Gaming —Colchester
- From £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
Quick apply
People & Service Manager
River Island —Chelmsford
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Aftersales / Service Manager
Underwoods Motoring —Clacton-on-Sea
- No weekends
- Customer service
- Communication skills
Assistant Store Manager
Mountain Warehouse —Colchester
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
9d
Deputy General Service Manager
Sodexo —Sudbury
- £32,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
- Employee assistance programme
Quick apply
4d
Curriculum Administrator Team Leader
MidKent College —Gillingham
- £28,625 - £33,063 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Annual leave
Assistant Manager
East Anglia Inns Limited —Ipswich
- £32,000 - £38,000 a year
- Part-time
- Serving
- Hospitality
- Bar
Quick apply

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customer service manager jobs near maldon, ess

Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

customer service manager jobs in maldon, ess

Contact Centre Shift Manager (Part time)

Customer Enquiries Services Manager

Regional Head of Housing Services

Digital Sales Manager

General Manager

Client Services Director

Marketing Manager

Contact Centre Shift Manager (Full time)

Store Manager - Full Time

Operations & Facilities Manager

General Manager

Client Services Manager

Assistant Store Manager

CRM Manager

People & Service Manager

Aftersales / Service Manager

Assistant Store Manager

Deputy General Service Manager

Curriculum Administrator Team Leader

Assistant Manager

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