Customer service team lead Work, Jobs in Malton, Nyk (with Salaries)

Aftermarket Sales Lead
Ripon Group —Malton
- Full-time
- CRM software
- Customer service
- Leadership
- Free parking
- Employee discount
Quick apply
Team Leader (Reinstatement)
Avove —Malton
- Team management
- Quality control
- Training & development
- Employee assistance programme
Knoopologist (Team Leader)
Knoops - York —York
- £13.50 an hour
- Part-time
- Customer service
Quick apply
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Team Leader (Reinstatement)
Avove —Malton
Maintaining a good relationship with all customers, behaving in a professional manner at all times. This framework involves a range of provisions, from mains…

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Aftermarket Sales Lead

Ripon Group -
Malton

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee discount
Life insurance
On-site parking

Qualifications

CRM software
Cost management
Outbound sales
Customer service
Cost control
Performance management
Customer segmentation
Forecasting
Overseeing budgeting and forecasting
Relationship management
Employee performance appraisals
Management reporting
Audience segmentation
Outbound calling
Financial management
Leadership
Team motivation leadership
Communication skills
Business lead generation

Full job description

Key Responsibilities

Strategy & Planning

Develop and implement the tele sales strategy aligned with the wider Aftermarket business objectives.
Establish annual sales targets, activity measures, and growth plans.
Work closely with Parts, Service, Marketing, and Sales teams to identify opportunities and coordinate campaigns.

Sales & Customer Development

Drive proactive outbound customer contact programmes to increase parts and service sales.
Develop customer segmentation and calling strategies based on customer potential and business objectives.
Monitor tele sales performance through call activity, conversion rates, sales growth, and gross profit.
Ensure customer opportunities are identified, qualified, and managed effectively.

Team Leadership & Performance Management

Recruit, coach, develop, and motivate the tele sales team.
Set clear performance expectations and monitor KPIs.
Conduct regular one-to-one reviews and performance discussions.
Promote a culture of accountability, customer focus, and continuous improvement.

Customer Relationship Management

Build strong customer relationships through regular engagement.
Ensure that CRM and customer records are maintained accurately.
Work alongside Territory Sales Managers and Aftersales teams to maximize customer retention and loyalty.

Reporting & Financial Management

Monitor sales performance, pipeline activity, and profitability.
Produce regular reports on performance against targets and business objectives.
Support budgeting and forecasting processes.
Manage departmental costs in line with agreed budgets.

Requirements & Qualifications

Minimum 3-5 years' experience in sales, customer service, or tele sales management.
Strong commercial awareness and customer focus.
Excellent communication, coaching, and leadership skills.
Experience using CRM systems, Microsoft Office, and dealer management systems.
Ability to analyze performance data and implement improvement plans.
Knowledge of agricultural, turf, construction, or machinery industries is desirable.

Personal Attributes

Results-driven and highly organised.
Strong leadership and team development capability.
Excellent relationship-building skills.
Resilient and self-motivated.
Committed to delivering exceptional customer service.

Benefits

Opportunity to work with industry-leading technology and brands.
Company vehicle for mobile Technicans for business use (depending on skills and experience).
Company pension scheme.
Company sick scheme.
24 days holiday plus bank holidays.
Day off for your birthday.
Vehicle change policy - if applicable.
Life insurance x 3 salary.
Tailored career path.
Manufacturer training.
Employee uniform.
Staff discount on showroom items.
Free on-site parking.
Health and well-being support line.
Employer funded Cash plan to support with covering employees’ regular healthcare expenses.

Quick apply

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customer service team lead jobs in malton, nyk

Aftermarket Sales Lead

Team Leader (Reinstatement)

Knoopologist (Team Leader)

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