Case manager (full time office based) Work, Jobs in Manchester, Eng (with Salaries)

Collections Case Manager (Full Time Office Based)
TM Legal Services —Manchester
- £29,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
8d
Information Access Officer
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
10d
CO: Welfare Delivery
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
10d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
SSA Business Hub / Visits Booking - Hindley
Ministry of Justice —Wigan
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
Careers & Employment Adviser
University of Derby —Buxton
- £32,942.00 - £42,523.55 a year
- Part-time
- Microsoft Office
- University
- Education
- Annual leave
- Employee assistance programme
5h
Clinical Negligence Claims Assessor
Slater Gordon —Manchester
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Employee assistance programme
- Employee discount
12d
Security Vetting Manger – (Risk and Capabilities Unit)
Ministry of Justice —Manchester
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
1d
Revenue Operations Manager
Street Group —Manchester
- Up to £70,000 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Work from home
- Flexible schedule
Quick apply
3d
IOM Operational, Partnership & Stakeholder Lead Greater Manchester
HM Prison & Probation Service —Manchester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
7h
Senior Administrative Officer - Public Protection
HM Prison & Probation Service —Blackburn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Team Leader - Housing Disrepair
Antony Hodari Holdings Limited —Manchester
- Hybrid work
- Microsoft Word
- Mentoring
- Training & development
- Employee assistance programme
- Flexible schedule
Quick apply
Mental Wellbeing Coach - T&G HMHS
The BigLife Group —Tameside
- £31,022 a year
- Part-time
- Travel
- Annual leave
- Employee discount
1d
Night Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Weekend availability
- English
- Hotel
- Front desk
- Annual leave
- Referral programme
Quick apply
2d
Workplace Wellbeing Co-ordinator
Ministry of Justice —Leyland
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Human resources
- Training & development
- Annual leave
- Employee assistance programme
7h
Employee Relations Specialist
Community Integrated Care —Widnes
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Work from home
- Employee assistance programme
Quick apply
Business Case Lead / Business Case Manager - Defence
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Complex Care Coordinator
Apollo Home Healthcare —Heywood
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Case management
- Recruiting
- Annual leave
- Referral programme
Quick apply

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case manager (full time office based) jobs near manchester, eng

Collections Case Manager (Full Time Office Based)

TM Legal Services -
Manchester

Quick apply

Job details

Permanent | Full-time
£29,000 a year
8 days ago

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Company events
Sick pay

Qualifications

Customer service call handling
Accounts payable
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
GCSE
Case note recording
Case record updates
Internal department liaison
Outbound debtor call management
Financial services
Customer interaction
Outbound calling
Signposting to community resources
Communication skills
Negotiation

Full job description

Do you have strong communication and negotiation skills? Come and turn them into real results with a rewarding career in legal recoveries.

TM Legal is part of Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

Role Overview

As a Collections Case Manager within a debt recovery specialist firm of solicitors, you will manage customer interactions across multiple channels – including phone, SMS and email – to recover outstanding debts. You’ll provide professional, empathetic support tailored to each individual’s financial circumstances, while ensuring strict adherence to regulatory and compliance frameworks.

This role is ideal for individuals with strong communication skills and a genuine interest in debt resolution and legal processes. With comprehensive training provided, you'll build the expertise needed to thrive in a fast-paced, professional environment—making a real difference in helping people navigate financial difficulty while driving positive outcomes for our clients.

With full training provided, you will develop the skills and knowledge required to succeed in this role, making it an excellent opportunity for individuals with strong communication abilities and an interest in debt recovery and legal processes.

You will need to be available for the induction programme as per below:

Monday 5th October to Friday 20th November (Monday-Friday only).

After the induction, the working pattern for this role will be 40 hours per week between the hours of 8.30am and 6pm, Monday to Friday.

So, what will your day-to-day look like?

Debt Recovery Engagement

Conduct proactive outbound calls to customers using the dialler system to discuss outstanding debts.
Manage inbound customer calls with professionalism, empathy, and efficiency.
Offer compassionate and clear support to help customers navigate their financial situations.

Financial Guidance

Assess individual financial circumstances and provide tailored, sustainable repayment solutions.
Utilise in-depth knowledge of debt resolution options, including insolvency and legal processes, to guide customers effectively.

Case Management

Accurately maintain comprehensive case notes, documenting all customer communications, payment arrangements, and legal documentation.
Collaborate with internal departments to obtain critical information, ensuring seamless case progression and resolution.
Liaise with internal teams to gather necessary information for case progression.

Referral & Signposting

Proactively assess customer needs and direct them to the most appropriate internal teams or external support agencies.
Demonstrate a clear understanding of the Specialist Support Team’s function and initiate referrals when required to ensure tailored support.

Compliance and Standards:

Consistently adhere to company protocols, training standards, and relevant regulatory requirements, ensuring all communications and applications reflect professional and ethical standards.
Champion the firm’s commitment to high-quality service and drive efficient recovery outcomes through best practices.

Collaboration and Communication:

Collaborate effectively with solicitors, internal colleagues, customers, and external stakeholders to progress case resolutions efficiently.
Deliver clear, respectful, and empathetic communication that supports positive customer outcomes and maintains the firm’s professional reputation.

Does this sound like you?

Inbound or outbound contact centre experience is desired
Experience of working in a regulated/FCA/SRA environment is beneficial but not essential
Exceptional active listening skills and good attention to detail
Negotiating and influencing skills
High levels of emotional intelligence

The Application Timeline

A first stage video call with the internal recruitment team (15-minute call).
A formal interview with the TM Legal Management Team (45 minutes).

If you do not receive a response after 2 weeks of applying, please assume you have been unsuccessful as we are likely to experience a high volume of applications.

What’s In It For You

£29,000 + up to 20% of your annual salary, paid as a bonus quarterly
This role is based at our Manchester Spinningfields office- a premium workspace located in the heart of Manchester’s commercial hub with regular social events planned. Oh, and did we mention the free coffee bar? Don't believe us? See for yourself! https://www.linkedin.com/feed/update/urn:li:activity:7350451348598837248
40 hours per week, Monday to Friday
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation
And many more benefits to support your wellbeing and professional development

We are an equal opportunities employer

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].

PLEASE NOTE - All new employees must undergo a Right to Work, DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Types: Full-time, Permanent

Pay: £29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Health & wellbeing programme
Sick pay

Ability to commute/relocate:

Manchester M3 3JE: reliably commute or plan to relocate before starting work (required)

Application question(s):

Will you require sponsorship?
Are you able to complete the induction Monday-Friday from Monday 5th October to Friday 20th November?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

case manager (full time office based) jobs in manchester, eng

Collections Case Manager (Full Time Office Based)

Information Access Officer

CO: Welfare Delivery

Case Manager (Targeted Interception)

Customer Experience Director

SSA Business Hub / Visits Booking - Hindley

Landlord Support Team Leader FTC 12 Months

Careers & Employment Adviser

Clinical Negligence Claims Assessor

Security Vetting Manger – (Risk and Capabilities Unit)

Revenue Operations Manager

IOM Operational, Partnership & Stakeholder Lead Greater Manchester

Senior Administrative Officer - Public Protection

Team Leader - Housing Disrepair

Mental Wellbeing Coach - T&G HMHS

Night Guest Service Manager

Workplace Wellbeing Co-ordinator

Employee Relations Specialist

Business Case Lead / Business Case Manager - Defence

Complex Care Coordinator

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