Channel sales administrator Work, Jobs in Manchester, Eng (with Salaries)

Customer Service
Hyva (UK) Ltd —Trafford
- £25,500 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
1d
Sales Administator French Speaking
Utility France —Salford
- £26,000 a year
- Full-time
- Administrative experience
- In-person
- Annual leave
Quick apply
1d

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Customer Service

Hyva (UK) Ltd
Trafford

Quick apply

Job details

Permanent | Full-time
£25,500 - £26,000 a year
1 day ago

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
Private medical insurance
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
ERP systems
English
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

Job Overview

We are looking for a Customer Service Administrator to join our office based in Trafford Park, Manchester. As a member of our team, you will be expected to provide excellent customer service while managing a high volume of customer orders, enquiries, and administrative tasks. As this is a busy customer-facing role, the successful candidate will regularly deal with customer complaints, difficult conversations, and high-pressure situations. The ability to remain calm, professional, resilient, and solution-focused when handling challenging customer interactions is essential.

Responsibilities

Process, track, and enter customer orders accurately in the database.
Ensure timely processing of high-volume orders, troubleshooting any delays.
Complete administrative tasks related to sales orders, including ERP system processing and invoicing details.
Handle sales inquiries and provide customer service via telephone.
Interact with customers regarding order updates, shipments, and deliveries.
Create and send quotations and agreements in line with pricing policies, ensuring proper follow-up.
Work with internal teams (Finance, Warehouse, After Sales) to resolve order issues, complaints, and late payments.
Troubleshoot using the database, email, and internal communication channels.
Process manual payments.
Ensure compliance with company policies regarding order processing and invoicing.

Experience

Resilient and emotionally composed, with the ability to remain calm, professional, and solution-focused when dealing with dissatisfied customers, complaints, and challenging conversations.
Excellent communication and interpersonal skills, both over the phone and in writing.
Able to remain calm, resilient, and professional when working under pressure in a fast-paced environment.
Strong problem-solving skills with the ability to take ownership of customer issues through to resolution.
Comfortable making and receiving a high volume of telephone calls.
Competent in Microsoft Office applications, particularly Outlook, Excel, and Word.
Experience using ERP, CRM, or order management systems would be advantageous.
Strong attention to detail and a high level of accuracy when processing orders and customer information.
Excellent organisational and time management skills, with the ability to prioritise a busy workload.
A positive, team-focused attitude with the ability to collaborate effectively across departments.
Flexible and adaptable, with a willingness to learn new systems and processes.

This role offers an engaging opportunity for individuals passionate about delivering outstanding customer service while developing their professional skills in a supportive setting.

Working hours are Monday to Friday 8.30am to 5.00pm.

Salary is depending on experience.

NO AGENCIES PLEASE.

Pay: £25,500.00-£26,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Referral programme

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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channel sales administrator jobs in manchester, eng

Customer Service

Sales Administator French Speaking

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