Complaint officer Work, Jobs in Manchester, Eng (with Salaries)

Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
4d
Resolution Support Officer
First Choice Homes Oldham —Oldham
- £28,580 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Collections Officer
Capital on Tap —Manchester
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
Probation Officer Returner Scheme - Greater Manchester
HM Prison & Probation Service —Manchester
- £30,001 - £42,000 a year
- Part-time
- Presentation skills
- Bachelor's degree
- Employee discount
Trading Standards Officer
Oldham Council —Oldham
- £39,152 - £47,181 a year
- Annual leave
- Employee discount
Complaints & Resolution Officer
The Guinness Partnership —Oldham
- £33,387 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
13h
Senior Administrative Officer for Accredited Programmes Team - Greater Manchester
HM Prison & Probation Service —Manchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
23h
Litigation Officer
Clear Business —Sale
- £27,280 - £34,100 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
13d
Customer Service Officer - Premier Banking
National Westminster Bank PLC —Manchester
- £27,090 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
1d
Referrals & Income Officer
Qualitas Housing —Blackburn
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
1h
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
4d
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
7d
Housing Officer - Burnley, Rossendale, Bacup
Serco Plc —Birchwood
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
6d
RISE Adviser - North West - Secondary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
11d
RISE Adviser - North West - Early years and primary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
11d
Tenancy Enforcement Officer
Regenda Group —Oldham
- £38,747 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
4d
Public Liaison Officer
George Cox and Sons Ltd —Manchester
- £25,000 - £27,500 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Microsoft Office
- Life insurance
Quick apply
11d
Operational Support Team - Administrator
Waste Investigations Support & Enforcement Limited —St Helens
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
5d
Anti-Social Behaviour & Enforcement Manager
Bury Council —Bury
- £48,226 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
14d
Personal Banker - Manchester
State Bank of India (UK) Limited —Manchester
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Basic maths
- Referral programme
Quick apply

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complaint officer jobs near manchester, eng

Resident Liaison Officer

L&Q -
Manchester

Apply Now

Job details

Full-time | Fixed term contract
£33,688 - £37,093 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
English
Complaint handling
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Title: Resident Liaison Officer
Contract Type: 12-month FTC, 35 hours
Salary: £33,688 – £37,093 (Regional salary), dependant on experience
Reporting Office: Manchester, Trafford
Working Location: Delamere site office, with occasional travel to the Winsford site office
Persona: Site Based
Closing Date: 31/07/2026
Interview Date: TBC

NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator.

Please click here for the role profile - Communities Coordinator role profile (1).docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

Join our Communities Team at L&Q:

We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects.
The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects.
The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information.
Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery.
Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically.
Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery.
Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process.
Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns.
Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation.
Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately.
Occasional work outside of normal working hours may be required for events, evening meetings and project activities.

What you'll bring:

Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement.
Excellent communication skills, with the ability to explain complex information clearly and in plain English.
A customer-focused and empathetic approach, particularly when supporting residents through challenging situations.
Strong stakeholder management and relationship-building skills.
Experience handling complaints and difficult conversations confidently and professionally.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong written communication skills, including the ability to produce professional letters, emails and resident communications.
Good IT skills across Microsoft Office and other business systems.
A willingness to travel between sites and attend occasional evening or weekend meetings when required.

We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

#TJ #IND

Resident Liaison Officer - 8010

Location: Manchester

Posted: 17/07/2026

Closing date: 31/07/2026

Closing time: 23:00

Apply Now

Refine Your Search

complaint officer jobs in manchester, eng

Resident Liaison Officer

Resolution Support Officer

Collections Officer

Probation Officer Returner Scheme - Greater Manchester

Trading Standards Officer

Complaints & Resolution Officer

Senior Administrative Officer for Accredited Programmes Team - Greater Manchester

Litigation Officer

Customer Service Officer - Premier Banking

Referrals & Income Officer

Senior Customer Resolution Officer

Communications Data Investigator, Single Point of Contact

Housing Officer - Burnley, Rossendale, Bacup

RISE Adviser - North West - Secondary adviser

RISE Adviser - North West - Early years and primary adviser

Tenancy Enforcement Officer

Public Liaison Officer

Operational Support Team - Administrator

Anti-Social Behaviour & Enforcement Manager

Personal Banker - Manchester

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