Customer help desk Work, Jobs in Manchester, Eng (with Salaries)

IT Assistant
Elite Chambers —Prestwich
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
8d
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
9d
IT Support Technician
Technology (IT) —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
1d
IT Service Desk Agent
Lookers —Manchester
- £26,000 - £27,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Annual leave
Quick apply
1d
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Azure
- Microsoft Outlook
- SharePoint
- Health & wellbeing programme
- Life insurance
Quick apply
9d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
9d
QA Engineer (Automation and Manual) based in the UK
UMA —Halifax
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- APIs
- Annual leave
- Work from home
Quick apply
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
2d
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
5d
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
9d
Field Interviewer - Stockport
the National Centre for Social Research —Stockport
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
8d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
13d
Patient Care Coordinator and Social Media Assistant
Glossop Physio —Glossop
- £25,000 - £28,000 a year
- Part-time
- Social media management
- Customer service
- Administrative experience
- Health & wellbeing programme
Quick apply
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
3d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
Assistant Night Manager - 19:00 Start Monday to Friday
Clarke Transport —Leigh
- £41,865 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Store discount
Quick apply

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IT Assistant

Elite Chambers
Prestwich

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
8 days ago

Benefits

Free parking
Company pension
Transport links

Qualifications

Jira
Google Suite
TCP
Operating systems
SCCM
BMC Remedy
Customer service
LAN
Microsoft SQL Server
Windows
Microsoft Office
Firewall
IVR
Certificate of higher education
Computer hardware
DNS
Mac OS
ServiceNow
IT
Computer skills
Linux
TCP/IP
AI
Active Directory
VPN

Full job description

Overview

We are seeking a motivated and detail-oriented IT Assistant to join our dynamic team. This role offers an excellent opportunity for individuals with a passion for technology and a desire to develop their skills within a professional environment. The successful candidate will provide technical support, troubleshooting, and maintenance across various systems. This role offers an excellent opportunity to develop your IT skills whilst working closely with our IT team to ensure seamless operations.

This position is immediate start and is office-based in Prestwich. Please consider your commute as you must be able to get to the office daily. This is not a remote-based job.

Responsibilities

Provide desktop support to end-users, resolving hardware and software issues efficiently
Assist with the configuration, installation, and maintenance of computer hardware and peripherals
Support network infrastructure including computer networking, LAN, VPN, DNS, TCP/IP, and firewall configurations
Manage user accounts and permissions using Active Directory and assist with user onboarding and offboarding processes
Monitor and troubleshoot operating systems such as Windows, macOS, and Linux environments
Utilise tools like SCCM, ServiceNow, Jira, and BMC Remedy for incident tracking and asset management
Perform routine system updates, software troubleshooting, and help desk support to ensure minimal downtime
Collaborate with the IT team to implement security measures including firewall management and network analysis
Maintain documentation of technical procedures and assist in analysing system performance issues
Communicate effectively with end-users to provide clear guidance on technical issues while delivering excellent customer service

Responsibilities & Required Skills

Database: Excel (must have basic knowledge of formulas) and SQL Server. You will be tidying up large Excel files, creating reports, managing duplicate records and managing SQL Server databases.
CRM: We use the Zoho CRM system to manage claims. You will be managing changes, workflows, users and templates. Training will be given.
G Suite: Create accounts, manage users, reset passwords, back up email data and disable accounts.
Devices/Operating Systems: Basic knowledge required in setting up desktops and laptops, diagnosing and resolving hardware and software faults, and managing printers and users.
Routers and Switches: Basic knowledge required to change ports when setting up new devices.
Phones: Managing users, downloading call logs and recordings, and managing settings such as IVR, call routing and other configurations.
Managing Backups: Managing CRM, email, phone and device backups.
Antivirus: Setting up new devices, managing and troubleshooting.
Inventory: Creating and managing inventory, keeping it up to date.
Workflows: Setting up new workflows, amending existing ones and troubleshooting (studying logs). Must have a strategic mindset to be able to understand and build workflows.
Communication: You will be answering phone calls and dealing with suppliers' and colleagues' queries via phone and email.
Work Environment: Must be able to work at a fast pace and under pressure.
Eligibility: Candidates must have the legal right to work in the UK without sponsorship and be seeking permanent employment.

Essential Requirements

Must have experience with computers and Microsoft Office. The ideal candidate will be passionate about IT and Microsoft Office and enjoy problem-solving.

Desirable Skills

Web Development: Knowledge of web development would be a bonus and highly desirable.
Artificial Intelligence (AI): Experience and education in AI technologies would be a bonus and highly desirable.

Please note: Your application will only be considered if you provide a complete cover letter as outlined below.

Relevant Experience: What relevant IT experience do you have that relates to this role?
Why You: Why would you be the ideal candidate for this IT Support Specialist position?
IT Projects: What IT projects have you worked on or completed (professional, academic, or personal)?
Qualifications: What relevant qualifications do you have (formal education, certifications, training, etc.)?
Availability: Confirm you can work our office hours (Monday-Thursday 9 AM-5 PM, Friday 9 AM-2 PM) and commute to our Prestwich office daily.
Right to Work: Please confirm your current right to work status in the UK and whether you require sponsorship for employment.

Working Hours

Monday to Thursday: 9 AM to 5 PM Friday: 9 AM to 2 PM

Job Type: Full-time

Benefits:

Company pension
Free parking

Education:

Certificate of Higher Education (preferred)

Experience:

IT: 1 year (preferred)

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Transport links

Ability to commute/relocate:

Prestwich M25 0JU: reliably commute or plan to relocate before starting work (required)

Experience:

IT: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer help desk jobs in manchester, eng

IT Assistant

IT Support Analyst

IT Support Technician

IT Service Desk Agent

First Line Technical Support

2nd Line Support Engineer

2nd Line Service Desk Team Leader

QA Engineer (Automation and Manual) based in the UK

Enterprise Service Desk Engineer

IT Support Engineer

2nd Line Service Desk Team Leader

Field Interviewer - Stockport

1st Line Analyst - Stafford DC

Service Desk Team Leader

Service Desk Team Leader

Claims Notification Handler

Patient Care Coordinator and Social Media Assistant

Senior Service Desk Analyst

1st Line IT Service Desk Engineer

Assistant Night Manager - 19:00 Start Monday to Friday

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