Customer services team leader Work, Jobs in Manchester, Eng (with Salaries)

Central Services Team Leader
Colby River —Altrincham
- £32,500 a year
- Microsoft Word
- Microsoft Outlook
- Team management
- Annual leave
- Work from home
Quick apply
8d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
10d
Direct Sales Team Leader
G P Promotions —Manchester
- £300 - £1,500 a week
- Part-time
- Customer service
- No experience needed
- Team management
- Referral programme
Quick apply
13d
Customer Service Team Leader
LKQ Corporation —Trafford
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Card Factory —Manchester
- £13 an hour
- Customer service
- Leadership
7d
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Conflict management
- Leadership
- Free parking
- Annual leave
14d
Team Leader
The Rank Group —Oldham
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
Quick apply
8d
Venue Sales Team Leader – £35,000–£50,000+ OTE
ALO Marketing —Manchester
- From £35,000 a year
- Full-time
- Analysis skills
- In-person
- Training & development
- Annual leave
Quick apply
2d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Mentoring
- Training & development
Customer Experience Team Leader
Veolia ES (UK) Limited —Warrington
- Full-time
- Organisational skills
- Computer skills
- Training & development
- Annual leave
- Employee discount
Quick apply
2h
Team Leader
The Rank Group Plc —Oldham
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
3d
Team Leader
EG On The Move Ltd —Rochdale
- £13.40 an hour
- Part-time
- Serving
- Hospitality
- Customer service
- Employee discount
Quick apply
3d
Connections Coordinator Team Leader
ITS Technology Group Limited —Warrington
- Full-time
- Hybrid work
- Salesforce
- Supervising experience
- Continuous improvement
- Free parking
- Work from home
Quick apply
8d
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Customer Services Team Leader
Betfred —Birchwood
- Full-time
- Team management
- Organisational skills
- Training & development
Quick apply
10d
Aftersales Team Leader
Ormazabal —St Helens
- £37,000 - £42,000 a year
- CRM software
- Team management
- Travel
- Free parking
- Employee assistance programme
Quick apply
10d
Stock Team Leader
Dunelm —Rochdale
- £13.85 - £14.41 an hour
- Customer service
- Training & development
8d
Service Catalogue Lead (On-Site)
Capgemini —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
10d
Lettings Team Leader
Urbanbubble —Manchester
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Customer service
- Databases
- Annual leave
- Sick pay
Quick apply
3h

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customer services team leader jobs near manchester, eng

Central Services Team Leader

Colby River
Altrincham

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Job details

Permanent
£32,500 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Life insurance

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder collaboration
Coaching
Microsoft Office Suite
Handling customer enquiries
Team management
Organisational skills
Customer interaction
Communication skills
Property management
Rota coordination

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors, including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are looking for a Central Services Team Leader to join our Altrincham team. Reporting to the Central Services Manager, you will coordinate the daily activities of the New Business and Tenancy Progression teams, ensuring workloads are managed effectively and service standards are maintained.

You will monitor workflows, support rota planning, handle escalated enquiries and work closely with onsite teams to keep property information accurate and up to date.

Location and Working Pattern

Office-based at our Altrincham headquarters (2 days WFH after probation)
40 hours per week, Monday-Friday
Working hours of either 8am–5pm or 9am–6pm
Occasional Saturday cover may be required during team absences or periods of annual leave, with time off in lieu provided

Key Responsibilities

Support and coordinate the daily operations of the New Business and Tenancy Progression teams
Monitor shared inboxes and workflow queues, ensuring tasks are allocated appropriately and completed within agreed service levels
Manage customer enquiries and telephone calls in a professional, accurate and timely manner
Plan, prioritise and allocate workloads to support the achievement of team objectives
Monitor customer service, compliance and business standards, addressing performance or process issues promptly and constructively
Act as the first point of escalation for challenging or sensitive telephone calls, taking ownership of issues and escalating further where appropriate
Collaborate with onsite teams to ensure property availability information is accurate and up to date
Work with relevant colleagues to maintain accurate and timely property listings across marketing portals
Support the Central Services Manager by collating, validating and presenting operational data for regular and ad hoc reporting
Assist with the preparation and coordination of team rotas, ensuring appropriate coverage during peak periods
Provide day-to-day operational oversight in the absence of the Central Services Manager, working closely with the Operations Manager to maintain service continuity
Promote a positive customer experience by modelling professional communication and supporting the team to resolve enquiries efficiently and courteously

About You

You will be a proactive, organised and customer-focused individual who is comfortable working in a busy operational environment. You will be confident managing competing priorities, monitoring workloads and supporting colleagues to deliver against agreed goals and service standards.

You will communicate clearly and professionally, including when handling sensitive or challenging customer interactions. A flexible and collaborative approach is essential, along with the ability to adapt positively as business needs change.

Essential

A strong commitment to delivering excellent customer service
Strong organisational skills, with the ability to plan and prioritise multiple tasks
Excellent written and verbal communication skills
A proactive and results-focused approach
Confidence using digital systems accurately and efficiently
Proficiency in Microsoft 365, particularly Word, Excel and Outlook
The ability to work collaboratively while also using your own initiative
A flexible and adaptable approach to changing operational needs

Desirable

Previous experience within leasing, property management or a comparable customer-focused environment
Experience of leading, coaching or supporting colleagues
Experience monitoring shared inboxes, workflow queues or team service levels

What We Offer

Competitive salary of £32,500
Annual discretionary bonus
Employer-matched pension scheme
Life insurance at three times your annual salary
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means becoming part of a progressive, responsible and collaborative business with clear direction and ambitious plans for growth. You will be supported to develop your career while playing an important role in delivering the high standards of service our customers and communities expect.

Quick apply

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customer services team leader jobs in manchester, eng

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