Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
6d
IT Support Technician
Urbanbubble —Manchester
- £26,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
- Sick pay
Quick apply
5d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
AMS Helpdesk Analyst
The Config Team —Manchester
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
7d
Client Services Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
10h
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
13d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
Customer Service Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
10h
Business Systems Support
Fortus UK —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Business
- Annual leave
Quick apply
10d
Facilities Administrator
Manchester United —Manchester
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
6d
Customer Service Specialist
MCS —Warrington
- £29,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Free parking
- Annual leave
Quick apply
2d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
14d
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
6d
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
10h
IT Team Leader
Innovative Technology Ltd —Oldham
- Full-time
- Azure
- IT
- Free parking
- Flexible schedule
Customer Service Executive - Fixed Term 12 Month Contract
CHEP —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills

I want to receive the latest job alerts for helpdesk team in manchester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk team jobs near manchester, eng

Helpdesk Team Leader

Softcat -
Manchester

Apply Now

Job details

Benefits

Flexible schedule

Qualifications

Azure
Customer service
ERP systems
Active Directory
Intune
Help desk

Full job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Internal Technology Team

Softcat is an amazing success story and as part of our continued growth we are investing significantly more in a new technology strategy going forward. Softcat's internal Technology Team is undergoing an exciting transformation this evolution aims to provide greater opportunities for our people's professional development and prepare us to execute our more ambitious technology strategy effectively.

Introduction

Our Helpdesk operates a Pod-based support model, where small, cross-skilled teams are aligned to specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.

As a Helpdesk Team Leader, you will lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service priorities

You will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.

You will work closely with Senior Analysts to manage day-to-day delivery, ensuring demand is prioritised effectively and the team is focused on the right outcomes. You will also act as the key link between the Helpdesk and the wider Internal Technology organisation, ensuring Pods are aligned to service expectations and business needs.

As Helpdesk Team Leader, you'll be responsible for:

Ensure effective workload distribution and consistently meet service targets across the Pods
Own service performance within your Pods and drive measurable improvements
Build strong, consistent support capability through effective knowledge management
Work across teams to improve end-to-end service delivery and outcomes
Provide leadership, direction, and support to a mixed-skill team

We'd love you to have

Excellent customer service skills, with the ability to communicate clearly and concisely at all levels
Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work
Experience of at least one of the following: working with a variety of Microsoft technologies such as Azure, Active Directory, Microsoft Intune and O365
Supporting CRM and/or ERP systems

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Apply Now

Refine Your Search

helpdesk team jobs in manchester, eng

Helpdesk Team Leader

Helpdesk Team Leader

IT Support Technician

IT Technician

AMS Helpdesk Analyst

Client Services Coordinator

1st Line Support Engineer

Onsite IT Support Engineer

IT Support Analyst

Customer Service Coordinator

Business Systems Support

Facilities Administrator

Customer Service Specialist

Customer Service Advisor

Customer Help Desk Advisor

Technical Administrator

Service Coordinator

IT Team Leader

Customer Service Executive - Fixed Term 12 Month Contract

Service Desk Manager

I want to receive the latest job alerts for helpdesk team in manchester, eng

Related Searches

Explore jobs in more locations

Introduction

Jobseeker tools

Employer Tools

Browse

Stay Connected