Market researcher Work, Jobs in Manchester, Eng (with Salaries)

Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Associate - Researcher UX
Bally's Interactive LLC —Manchester
- Hybrid work
- Annual leave
- Gym membership
Quick apply
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Manchester
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills
UX Research Operations (ResOps) Specialist
interactive investor —Manchester
- £42,230 - £63,350 a year
- Full-time
- Hybrid work
- Project management
- SharePoint
- AI
- Annual leave
- Employee discount
Quick apply
Transition Fellow
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Call to connect
- Hybrid work
- Doctoral degree
- University
- Annual leave
- Employee assistance programme
Research Technician (neuro-oncology)
The University of Manchester —Manchester
- £29,588 - £32,080 a year
- Full-time
- Hybrid work
- University
- Annual leave
- Employee assistance programme
5d
Associate, Frontier Technology
Fitch Group —Manchester
- Azure
- AWS
- APIs
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —Manchester
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree
- Annual leave
Director, Patient Centered Outcomes Assessment
RTI International —Manchester
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Presentation skills
6d
Senior Consumer Technology Researcher
BBC —Salford
- £41,500 - £51,500 a year
- Full-time
7d
AI Enabled Intermediate Power Platform Engineer
Accenture —Manchester
- Full-time
- Azure
- Customer service
- JavaScript
AI Enabled Full Stack Engineer
Accenture —Manchester
- Full-time
- Azure
- Computer Science
- Engineering
Senior Software Engineer - FTC
Public Library of Science —Manchester
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Country Sales Manager UK & Ireland
Phenomenex & Agela —Macclesfield
- Full-time
- Sales
- Laboratory experience
- Bachelor's degree
13d
Marketing Manager
Ribbon Bio —Manchester
- Remote
- Marketing
- English
- Analysis skills
Quick apply
8d
Senior Ai Engineer (AI/ML/R&D)
Bally's Interactive LLC —Manchester
- Hybrid work
- Master's degree
- AWS
- Machine learning
- Annual leave
- Gym membership
Quick apply
Online Sales Researcher Volunteer (Homestore)
British Heart Foundation —Bolton
- Employee discount
Principal Product & Marketing Manager
Waters Corporation —Wilmslow
- Analysis skills
- Product management
- Leadership
12d

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Customer Care Coordinator
Public Library of Science —Manchester
In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers…
£24,000 - £26,000 a year
Junior Data Analyst
HIREDIN —Sheffield
Support ad-hoc analysis requests for various departments (sales, marketing, finance, operations, etc.). Present findings in a clear and structured format to non…
£30,420.00 - £60,285.26 a year
Quick apply
14h

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market researcher jobs near manchester, eng

Customer Care Coordinator

Public Library of Science -
Manchester

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

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market researcher jobs in manchester, eng

Customer Care Coordinator

Associate - Researcher UX

PLOS Medicine Associate Editor- 12 Month FTC

UX Research Operations (ResOps) Specialist

Transition Fellow

Research Technician (neuro-oncology)

Associate, Frontier Technology

Senior Marketing Operations Manager (Platform and Automation)

Director, Patient Centered Outcomes Assessment

Senior Consumer Technology Researcher

AI Enabled Intermediate Power Platform Engineer

AI Enabled Full Stack Engineer

Senior Software Engineer - FTC

Country Sales Manager UK & Ireland

Marketing Manager

Senior Ai Engineer (AI/ML/R&D)

Online Sales Researcher Volunteer (Homestore)

Principal Product & Marketing Manager

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This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

Role Summary

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Physical Requirements and Work Environment

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