At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Purpose
The Merchandise Manager – Personalisation Components sits within Buying & Merchandising and owns the International personalisation components business, combining buying and planning responsibilities to ensure the right components are forecast, procured, and available to support licensed replica apparel personalisation demand. Acting as the central point of coordination across Buying & Merchandising, suppliers, operations, and key stakeholders, this role is accountable for continuity of supply, commercial control, and the overall performance of the personalisation components function. The Merchandise Manager – Personalisation Components delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
How you will drive impact:
Fan & Customer Impact (Obsessed with Fans)
- Ensure names, numbers, badges, and related personalisation components are planned and available to meet fan demand, protecting the end-to-end personalisation experience across the International business.
- Manage component replenishment and stock flow to minimise operational disruption and maintain consistent availability that supports customer-facing personalisation services.
- Coordinate with operations and fulfilment teams to align component supply to business requirements, ensuring fans receive personalised product on time and to expectation.
- Support commercial decision-making through clear insight on component availability, demand trends, and risks that directly influence the quality of the fan experience.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Identify and escalate component shortages, supply delays, and availability risks with pace, clear actions, and well-reasoned recommendations to minimise trading impact.
- Investigate root causes of stock, supply, or fulfilment issues and drive corrective action with internal and external stakeholders to prevent recurrence.
- Identify opportunities to improve forecasting accuracy, supply visibility, process control, and overall performance across the personalisation components business.
- Leverage systems, reporting tools, and data-driven insight to continuously enhance planning precision, order management, and exception handling across the components workflow
Ownership & Execution (Determined & Relentless Mindset)
- Own the full personalisation components business within Buying & Merchandising, taking end-to-end accountability for planning, procurement, availability, and commercial performance.
- Lead demand planning for personalisation components in line with sales forecasts, trading priorities, launch plans, and seasonal demand, ensuring purchase orders are raised and tracked accurately and on time.
- Maintain accurate reporting, trackers, and controls across component purchasing, stock, intake, and exceptions, providing stakeholders with confidence in component status and supply position at all times.
- Manage component stock with strong commercial discipline, balancing service levels, cash efficiency, and margin awareness to deliver a well-controlled and commercially sound components operation.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership:
- Act as the central coordination point between Buying & Merchandising, Supply Chain, Operations, Finance, and external suppliers to align component plans with trade activity and commercial priorities.
- Partner with Buying & Merchandising teams to ensure component plans reflect range activity, seasonal launches, and evolving trading priorities, maintaining close alignment throughout the trading calendar.
People Leadership:
- Build and maintain effective working relationships across functions and with external partners, communicating component status, risks, and actions with clarity and confidence to senior stakeholders including the VP, Buying & Merchandising.
- Contribute to a high-performance team culture by operating with a strong ownership mindset, supporting colleagues through change, and sharing knowledge that raises capability across the broader Buying & Merchandising function.
AI & Digital Capability
We are building a future-ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
Capabilities & Experience
Required Qualifications:
- Experience in merchandising, planning, buying, procurement, supply chain, or a similar product-led commercial function, with a strong understanding of demand planning, purchase order management, replenishment, and supplier coordination.
- Demonstrated ability to manage stock availability and component or material flow in a fast-paced trading environment, with a track record of protecting service levels while maintaining commercial discipline.
- Experience supporting licensed product, replica apparel, personalisation, or component-led product models is highly desirable, with an understanding of how components underpin the end-to-end personalisation offer.
- Strong commercial awareness, with a clear understanding of how availability, timing, and stock decisions impact sales, margin, and customer experience across an international business.
- Confident using systems, trackers, and reporting tools to manage orders, stock positions, inbound deliveries, and exceptions with a high degree of accuracy and attention to detail.
- Proven ability to identify issues quickly, prioritise effectively, and escalate with clear recommendations, operating with a high degree of ownership, accountability, and follow-through in a complex, multi-stakeholder environment.
- Strong communicator and collaborator who can build effective working relationships across functions and with external partners, managing multiple priorities at pace while remaining structured, calm, and solutions-oriented under pressure.
At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
