Senior client services Work, Jobs in Manchester, Eng (with Salaries)

Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
Project Co-ordinator
Sudlows —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Data entry
Senior Specialist, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
Senior Manager - Real Time Delivery Manager EMEA
Live Nation —Manchester
- Full-time
- Data analysis skills
- Analysis skills
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Conversion Rate Optimisation (CRO) Specialist
SOAP MEDIA —Manchester
- Analysis skills
- Presentation skills
- Analytics
- Employee assistance programme
- Sick pay
Laboratory Assistant
Tetra Tech —Manchester
- Laboratory experience
- Quality control
- Organisational skills
7d
Executive Assistant to Managing Director
Mantis Energy —Wilmslow
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Research
- Organisational skills
- Paid training
- Health & wellbeing programme
Quick apply
Senior Client Relationship Manager
QA Limited —Manchester
- CRM software
- Customer service
- Annual leave
- Employee assistance programme
Senior Specialist, Client Operations Representative
The Bank of New York Mellon Corporation —Manchester
- Weekend availability
- Bachelor's degree
- Mentoring
- AI
Associate, Client Processing I
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- No degree
Private Client Advisory Senior Manager
Cooper Parry —Manchester
- Full-time
- Remote
- Supervising experience
- Mentoring
- Tax experience
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- Training & development
Project Coordinator - Event Production
Inizio Engage XD —Manchester
- Hybrid work
- Annual leave
- Life insurance
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
Senior CRM Executive
Pinsent Masons —Manchester
- Full-time
- Hybrid work
- CRM software
- Business development
- AI
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
Director of Commercial & Business Operations
Ugalco Business & Commercial Solutions Ltd —Manchester
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Free parking
- Flexitime
Quick apply
4d
Senior Client Manager
Equilibrium Financial Planning —Wilmslow
- £50,000 - £70,000 a year
- Mentoring
- Training & development
- Annual leave
- Work from home

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Head of Corporate Operations

Focus Group -
Manchester

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

senior client services jobs in manchester, eng

Head of Corporate Operations

Senior Operations Manager -HV

Project Co-ordinator

Senior Specialist, Client Processing

Senior Manager - Real Time Delivery Manager EMEA

Senior Specialist, Client Operations

Conversion Rate Optimisation (CRO) Specialist

Laboratory Assistant

Executive Assistant to Managing Director

Senior Client Relationship Manager

Senior Specialist, Client Operations Representative

Associate, Client Processing I

Private Client Advisory Senior Manager

Senior Specialist, Client Processing Team Lead

Project Coordinator - Event Production

Client Support Specialist

Senior CRM Executive

Telesales Team Leader

Director of Commercial & Business Operations

Senior Client Manager

I want to receive the latest job alerts for senior client services in manchester, eng

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