Senior customer service representative Work, Jobs in Manchester, Eng (with Salaries)

Senior Support Resilience Representative
Deliveroo —Manchester
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
6d
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Trainee Sales
NDS GROUP LTD —Huddersfield
- £24,580.00 - £39,427.89 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Work from home
- Employee discount
Quick apply
9d
Assistant Manager, Kurt Geiger, Trafford
Kurt Geiger —Trafford
- Full-time
- Sales
- Retail management
- Employee discount
Quick apply
Customer Assistance Representative - Manchester
Enterprise Mobility —Manchester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Learning Mentor
Ed for All —Rochdale
- £18,000 - £24,000 a year
- Full-time
- Maths
- Working with children
- Mentoring
- Free parking
Quick apply
7d
Sales Manager, Mens Footwear Department, Selfridges Trafford
Kurt Geiger —Manchester
- Full-time
- Employee discount
Quick apply
3d
Operational Support Officer
HM Courts & Tribunal Service —Manchester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10d
Senior Education Coordinator
The Christie NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Part-time
- Administrative experience
- Organisational skills
- IT
Transport Carrier Manager UK & Ireland
CHEP —Manchester
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
Country General Manager, UKI
CHEP —Manchester
- Full-time
- Hybrid work
Engineering Supervisor
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Senior Project Manager
Glanua —Newton-le-Willows
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Engineering Manager
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Connections Events and Communications Officer
ENWL —Salford
- £40,535 - £49,839 a year
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
14d
Sales Development Representative
SFG20 —Manchester
- £30,000 - £33,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
- Employee assistance programme
- Employee discount
7d
B2B Telesales Executive – Appointment Setter
Hivebyte Technology Ltd —Manchester
- £16,523 a year
- Part-time
- English
- In-person
- Communication skills
Quick apply
Technical Sales
GAP Group —Manchester
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Business Analyst
OnwardHomes —Manchester
- £54,400 a year
- Call to connect
- Analysis skills
- Travel
- Annual leave
- Employee discount
14h
Focus Account Representative
Ingevity —Warrington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
2d

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senior customer service representative jobs near manchester, eng

Senior Support Resilience Representative

Deliveroo -
Manchester

Apply Now

Job details

Full-time
6 days ago

Qualifications

Live chat
French
Microsoft Excel
Multilingual
Customer service
Salesforce
English
Analysis skills
Zendesk
Organisational skills
Italian
Communication skills
Dutch

Full job description

Senior Support Resilience Representative

Location: Manchester.

Working pattern: Either Tuesday - Saturday or Sunday - Thursday

Languages: English proficiency required as well as a second language fluency in French, Italian, or Dutch

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.

Reporting into the Support Resilience Team Lead, you will be a senior member of the newly formed Support Resilience team - a cross-trained, flexible team based in our Manchester office, built to provide high-quality surge support across our Insurance, Reviews, and Payments functions.

As a Senior Representative, you will handle complex cases across all three functions, support and develop junior team members, and play an active role in keeping the team's processes and training materials sharp and up to date.

What You’ll Be Doing

You’ll be joining the Support Resilience team, working at the forefront of complex and high-impact cases. This is a newly formed, flexible team built to provide high-quality surge support across our Insurance, Reviews, and Payments functions.

Here’s what your day-to-day might look like:

Deliver multi-functional surge support by seamlessly flexing across Insurance validations, Reviews, and Payments queries based on real-time marketplace demand.
Resolve complex, escalated rider cases via email, applying sound judgment to make fair, well-reasoned decisions in line with internal policies.
Mentor and support junior representatives, providing day-to-day guidance on advanced cases to accelerate their growth and development.
Drive operational continuous improvement by identifying recurring trends, updating training materials, and feeding insights back to the Team Lead.
Own performance against core targets, consistently meeting defined SLA, productivity, and quality benchmarks across all three major workflows.
Collaborate with internal stakeholders and support cross-functional teams within the Rider Services Centre on an ad hoc basis to ensure alignment.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

Proven experience in an email or chat-based Customer Service, Operations, or marketplace environment.
Strong multilingual capability, with professional proficiency in written and spoken English, plus fluency in French, Italian, or Dutch.
Demonstrated ability to mentor others, with a collaborative mindset and an eagerness to help junior team members develop.
High adaptability and strong problem-solving skills, with a track record of making fair, independent decisions across diverse and complex case types.
Data curiosity and analytical skills, including a comfortable working knowledge of Excel or Google Sheets to identify trends.
Excellent organizational and communication skills, allowing you to prioritize high-volume workloads in a fast-paced environment.
Operational flexibility, with the absolute commitment to working a schedule that includes regular weekend days and Bank Holiday coverage from our Manchester office.
Bonus points for: Experience with Zendesk/Salesforce, or background handling payment and insurance-related casework.

Why Join Us?

At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.

Make a visible impact every day Your work directly improves outcomes for customers, riders and restaurant partners.

Grow through ownership Take responsibility for complex cases and help shape improvements to how we operate.

Develop deep operational expertise Work across teams and markets to build strong regulatory and service knowledge.

Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Apply Now

Refine Your Search

senior customer service representative jobs in manchester, eng

Senior Support Resilience Representative

Permit Officer

Trainee Sales

Assistant Manager, Kurt Geiger, Trafford

Customer Assistance Representative - Manchester

Learning Mentor

Sales Manager, Mens Footwear Department, Selfridges Trafford

Operational Support Officer

Senior Education Coordinator

Transport Carrier Manager UK & Ireland

Country General Manager, UKI

Engineering Supervisor

Senior Project Manager

Engineering Manager

Connections Events and Communications Officer

Sales Development Representative

B2B Telesales Executive – Appointment Setter

Technical Sales

Business Analyst

Focus Account Representative

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