Senior technical support analyst Work, Jobs in Manchester, Eng (with Salaries)

Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Senior Reporting and Insights Analyst
Clear Business —Sale
- £39,840 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Azure
- SQL
- Scripting
Senior Test Analyst
Royal London —Alderley Edge
- Azure
- Communication skills
- Annual leave
6d
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Principal Business Analyst (Identity)
HippoDigital —Manchester
- £81,400 - £92,000 a year
- Hybrid work
- AWS
- Bachelor's degree
- In-person
- Employee discount
Senior Implementation Analyst
XPS Pensions Group —Manchester
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Senior ePMO Analyst
Freshfields —Manchester
- Full-time
- Microsoft Office
- Presentation skills
- Mentoring
Senior Lead Consultant
GAIS Consulting Group Ltd. —Manchester
- £69,420.00 - £84,234.77 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
BPA Data and Technical Senior Analyst
Royal London —Alderley Edge
- Communication skills
- Annual leave
13d
Associate IT Field Technical Analyst
Cadent Gas —Hollinwood
- £34,011 - £38,013 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Senior Business Analyst
Northrop Grumman —Manchester
- Analysis skills
- Travel
- Agile
Senior Business Analyst
Softcat —Manchester
- Hybrid work
- Analysis skills
- Bachelor's degree
- School
- Flexible schedule
Agile Release Engineer
interactive investor —Manchester
- From £55,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Agile
- Annual leave
- Employee discount
Quick apply
Lead Developer
Clear Business —Sale
- £57,920 - £72,400 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Free parking
- Annual leave
Quick apply
Business Analyst
OnwardHomes —Manchester
- £54,400 a year
- Call to connect
- Analysis skills
- Travel
- Annual leave
- Employee discount
6d
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
Senior Data Scientist
Autotrader —Manchester
- £50,000 - £70,000 a year
- SQL
- Machine learning
- Care plans
13d
Senior FinOps / Cloud Optimisation Analyst
Softcat —Manchester
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
Security Business Analyst
MAK Integrated Services LTD —Manchester
- £46,747.61 - £54,710.03 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Free parking
Quick apply
8d

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senior technical support analyst jobs near manchester, eng

Technical Support Supervisor

Itecnologies IT Services Ltd
Manchester

Quick apply

Job details

Permanent | Full-time
£3,200 - £5,000 a month
10 days ago

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Canteen
Company events
Private medical insurance

Qualifications

Customer service
Windows
Technical support
Microsoft Office
IT support
IT
Leadership
Communication skills
Active Directory

Full job description

Job Summary

Itecnologies IT Services Ltd is seeking a proactive and experienced Technical Support Supervisor to lead our technical support team while ensuring exceptional service delivery for clients and end users. This role is ideal for an experienced IT support professional with strong leadership skills who can oversee daily support operations, mentor technicians, improve service quality, and ensure timely resolution of technical issues across hardware, software, networks, and cloud-based systems.

What You'll Do

Supervise the day-to-day operations of the technical support team.
Monitor service desk performance and ensure support requests are resolved within agreed service levels (SLAs).
Provide technical guidance and escalation support for complex IT issues.
Coach, mentor, and develop technical support analysts and engineers.
Allocate workloads, manage schedules, and optimise team productivity.
Maintain high standards of customer service and client satisfaction.
Troubleshoot hardware, software, operating system, network, cloud, and user account issues.
Collaborate with infrastructure, cybersecurity, systems, and project teams to resolve technical incidents.
Produce performance reports, support metrics, documentation, and process improvement recommendations.
Identify opportunities to improve support workflows, knowledge bases, automation, and operational efficiency.
Ensure compliance with IT policies, security procedures, and industry best practices.

Requirements

Experience in technical support, IT service desk, help desk, desktop support, systems administration, IT operations, or a related field is preferred.
Previous supervisory, team leader, or senior technical support experience is highly desirable.
Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking fundamentals, hardware support, and cloud technologies.
Familiarity with ITSM platforms, ticketing systems, remote support tools, and service management frameworks.
Excellent troubleshooting, analytical, communication, and customer service skills.
Ability to prioritise multiple technical issues while leading a fast-paced support team.
Experience using Microsoft Office, IT monitoring tools, reporting platforms, and knowledge management systems.
Relevant IT certifications such as CompTIA, Microsoft, ITIL, Cisco, or equivalent are advantageous.
Applicants with strong technical leadership and IT support experience are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and collaborative working environment.
Career progression into IT management and leadership roles.
Ongoing technical training and professional certification support.
Opportunity to work with diverse technologies and business clients.

Pay: £3,200.00-£5,000.00 per month

Benefits:

Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

senior technical support analyst jobs in manchester, eng

Technical Support Supervisor

Senior Reporting and Insights Analyst

Senior Specialist, Production Services Application Support Analyst

Senior Test Analyst

Senior TechOps Generalist

Principal Business Analyst (Identity)

Senior Implementation Analyst

Senior ePMO Analyst

Senior Lead Consultant

BPA Data and Technical Senior Analyst

Associate IT Field Technical Analyst

Senior Business Analyst

Senior Business Analyst

Agile Release Engineer

Lead Developer

Business Analyst

IT Service Management Senior Business Analyst

Senior Data Scientist

Senior FinOps / Cloud Optimisation Analyst

Security Business Analyst

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