Documentation engineer Work, Jobs in Manchester, Gtm (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
3d
Trainee Design Engineer
A&F Sprinklers —Rochdale
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
11d
Field Service Engineer (Oldham / North Manchester)
InPost UK —Manchester
- Analysis skills
- Quality control
- Hand tools
- Annual leave
Quick apply
Continuous Improvement Engineer
Pyroguard UK Ltd. —Haydock
- £45,000 - £47,000 a year
- Analysis skills
- Continuous improvement
- Manufacturing
Junior IT Support Engineer
Partner One Capital —Manchester
- Maintenance
- English
- Communication skills
Quick apply
1d
2nd Line Modern Workplace Engineer
LIMA —Salford
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
- Employee assistance programme
9d
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
9d
Fire & Security Project Coordinator - Oldham
City Facilities Management (UK) —Oldham
- Full-time
- Writing skills
- Microsoft Office
- Computer networking
Technical Product Engineer
The Splash Lab —Stockport
- From £35,000 a year
- Full-time
- Engineering
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
- £32,000 - £38,000 a year
- Full-time
- Social media management
- SharePoint
- In-person
Quick apply
1d
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
Installations Engineer
Manchester Airport —Manchester
- Communication skills
- Free parking
- Employee discount
8d
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Facilities Technician
Intertek —Manchester
- Computer literacy
- Laboratory experience
- Computer skills
Quick apply
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
4d
Field Service Engineer, All Experience Levels
Sorption Wheel Services Ltd (Dehum) —Glossop
- £30,000 - £48,000 a year
- Full-time
- Carpentry
- Up to 50% travel
- Customer service
- Free parking
- Annual leave
Quick apply
3d
Application Support Engineer
Zenith —Altrincham
- £30,000 - £36,000 a year
- Agile
- Communication skills
- Free parking
- Annual leave

I want to receive the latest job alerts for documentation engineer in manchester, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

3 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

Refine Your Search

documentation engineer jobs in manchester, gtm

Product Specialist/Support Engineer (entry level)

Trainee Design Engineer

Graduate Software Support Engineer

Field Service Engineer (Oldham / North Manchester)

Continuous Improvement Engineer

Junior IT Support Engineer

2nd Line Modern Workplace Engineer

2nd Line Modern Workplace Engineer

Fire & Security Project Coordinator - Oldham

Technical Product Engineer

Engineer II, Digital Services Remote Operations

Technical Support Agent Level 2

IT Infrastructure & Support Technician

Compliance QA Analyst

Installations Engineer

IT Service Desk/Site Engineer

Facilities Technician

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

Field Service Engineer, All Experience Levels

Application Support Engineer

I want to receive the latest job alerts for documentation engineer in manchester, gtm

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected