Moderator Work, Jobs in Manchester, Gtm (with Salaries)

Website Moderator / Customer Service
SpareRoom.co.uk —Stockport
- £25,718 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Analysis skills
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
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Website Moderator / Customer Service
SpareRoom.co.uk —Stockport
*Flexible Working*: We offer a hybrid model - training is full-time office-based for 4-6 weeks, and after that, you’ll have the option to work from home 2 or 3…
£25,718 a year
Quick apply
2d

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Website Moderator / Customer Service

SpareRoom.co.uk
Stockport

Quick apply

Job details

Permanent | Full-time
£25,718 a year
2 days ago

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Season ticket loan
Company pension
Work from home
Company events
Private medical insurance
Gym membership
Referral programme
Sick pay

Qualifications

Content quality assurance review
Microsoft Word
Complaint handling
Analysis skills
Customer interaction
Fraud prevention and detection
Communication skills
Analytics

Full job description

Join Our Dynamic Site Moderation Team!

Are you ready to be part of a dedicated and supportive team that keeps our platform safe and secure for 16 million registered users? Our Site Moderation Team works closely with SpareRoom's award-winning Customer Service Team, ensuring a smooth and secure experience for all our users.

As a Site Moderator, you’ll be at the heart of our operations, tackling everything from scam detection to content approval. It’s a busy role, but you’ll be part of a fun, energetic team known for their excellent service and collaborative spirit.

What You’ll Do:

Investigate and take action on suspicious adverts to protect our users.
Provide expert advice on scam detection to other departments and directly to our customers.
Follow processes to prevent fraudulent activity and enhance site security.
Keep accurate records and analyse data to support future investigations.
Ensure all advert content, including photos and videos, complies with our website’s terms and conditions.
Communicate directly with site users via email and phone to resolve enquiries and concerns.

Why You’ll Love Working with Us:

Competitive Salary: £25,718 per year
Career Progression: We have a clear progression framework in place to recognise and reward your growth and development within the team.
Flexible Working: We offer a hybrid model - training is full-time office-based for 4-6 weeks, and after that, you’ll have the option to work from home 2 or 3 days a week.
Location: Our office is conveniently located in the centre of Stockport. Only around 10 minutes on the train from Manchester City Centre and a few minutes walk from Stockport train station.
Work Schedule: This is a full-time position that does include some evening shifts and alternate weekends. You’ll be given a set day off that stays the same every week, offering a great work-life balance.
Comprehensive Benefits: Enjoy Private Healthcare, Contributory Pension, Travel Season Ticket Loan, Cycle to Work Scheme, and monthly wellness contributions.
Extra Holidays: Earn additional holidays the longer you stay with us, rewarding your commitment and growth.

Who We’re Looking For:

Someone with a strong customer focus who thrives in a fast-paced environment.
Experience in online platforms, particularly with a focus on fraud detection or risk management, is a plus.
Excellent communication skills (both written and verbal) and a knack for resolving complaints calmly and empathetically.
Strong analytical skills and attention to detail are essential - you’ll need to spot the smallest red flags!
A positive, proactive attitude and a willingness to learn and adapt to new techniques.
The ability to multi-task, prioritise effectively, and maintain a calm demeanour in challenging situations.

Ready to Join Us?

If you’re excited about helping us make SpareRoom a safer place for all our users, we’d love to hear from you!

Apply now and take the first step toward an exciting career with SpareRoom’s Site Moderation Team!

Pay: £25,718.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Gym membership
Health & wellbeing programme
Private medical insurance
Referral programme
Sick pay
Work from home

Work Location: Hybrid remote in Stockport SK1

Quick apply

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