Helpdesk Work, Jobs in Manchester (with Salaries)

Technical Helpdesk Agent
myPOS —Manchester
- Weekend availability
- Software troubleshooting
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
7d
IT Support Technician
Urbanbubble —Manchester
- £26,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
- Sick pay
Quick apply
13d
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
8d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
IT Helpdesk Coordinator
The Config Team —Manchester
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
Operations / IT Apprentice
Verlingue —Manchester
- £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Client Services Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
8d
Helpdesk Coordinator
Equans —Winsford
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme
12d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
5d
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
6d
Data Center Engineer
Datum Datacentres Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Life insurance
- Sick pay
Quick apply
9d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
13d
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
8d

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Technical Helpdesk Agent

myPOS -
Manchester

Quick apply

Job details

7 days ago

Benefits

Company pension
Company events
Employee discount
Referral programme

Qualifications

Software troubleshooting
Technical support
Organisational skills
Communication skills
Help desk

Full job description

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for a Technical Helpdesk Agent to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Technical Helpdesk Agent you will be responsible for ensuring a smooth and compelling experience for our merchants, supporting them with hardware, software, and service-related enquiries.

What you’ll do:

Provide first-class technical support via phone and email to myPOS merchants
Troubleshoot hardware and software issues related to payment terminals and online acquiring services
Guide customers through technical solutions in a clear, patient, and professional manner
Ensure every customer interaction is a positive experience, reinforcing trust in the myPOS brand
Escalate complex issues appropriately while maintaining ownership of the customer journey
Log, track, and resolve issues within internal CRM and ticketing systems
Collaborate with internal teams to ensure feedback and insights are shared
Adhere to operational processes and quality standards, even during high-demand periods

What you bring:

Previous experience in a technical support or helpdesk role (payment technology experience a bonus)
Exceptional communication and problem-solving skills
Technically confident with hardware/software troubleshooting
Calm under pressure, with a proactive and solution-oriented mindset
Strong organisational skills and attention to detail
A genuine desire to provide an exceptional customer experience
Flexibility to work shifts, including evenings and weekends as part of a rota
A personal style that demonstrates authority, commitment and consistency, and inspires trust and confidence

Why you should join myPOS:

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level

What we offer:
21 days holiday
Your birthday off (paid)
Company events
Company pension
Free eye test from Specsavers
Access to PERKBOX
Dress down Friday

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!

Quick apply

Refine Your Search

helpdesk jobs in manchester

Technical Helpdesk Agent

IT Support Technician

IT Support Analyst

Helpdesk Team Leader

Customer Help Desk Advisor

IT Technician

IT Helpdesk Coordinator

Operations / IT Apprentice

1st Line Support Engineer

Client Services Coordinator

Helpdesk Coordinator

IT Support Analyst

Customer Service Advisor

Onsite IT Support Engineer

Technical Administrator

IT Engineer Degree Apprentice

Data Center Engineer

Service Desk Manager

IT Applications Analyst

Web Designer & Developer

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