Senior engagement manager Work, Jobs in Mansfield Ng21 (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
5d
Senior Land and Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Business development
- Leadership
- Employee assistance programme
- Employee discount
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
4d
HR Manager
Miller Knight —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Conflict management
- Organisational skills
- Free parking
Quick apply
9h
Senior Commercial Manager
STEP —Retford
- £73,190 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Area Manager - East Midlands & Anglia
The Hearing Care Partnership —Nottingham
- £59,000 a year
- Business development
- Mentoring
- Recruiting
- Annual leave
Business Development Manager
Miller Knight —Mansfield
- £45,000 - £60,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Free parking
- Annual leave
Quick apply
Senior Manager - Culture & Inclusion
Cooper Parry —Derby
- Full-time
- Leadership
- Communication skills
- Analytics
Senior Commercial Manager
UK Atomic Energy Authority —West Burton
- £73,190 a year
- Full-time
- Continuous improvement
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
General Manager
DHL Supply Chain —Worksop
Senior Project Manager
Mace —Derby
- Full-time
- Hybrid work
- Team management
- Mentoring
- Contracts
Senior Environmental & Sustainability Manager
STEP —Retford
- £73,190 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Registered Manager
Aiyara Partners —Lincoln
- £70,000 - £80,000 a year
- Full-time
- Hospitality
- Management
- Budgeting
Quick apply
11d
Commercial Director
Riggott & Co Ltd - part of the Tennants Group, Road & Construction Division —Tuxford
- Full-time
- Management
- Business development
- Team management
- Referral programme
Quick apply
11d
Senior Manager - IT
Wesco —Chesterfield
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
AssetManagement Manager
Daneman Infrastructure Solutions Ltd —Sheffield
- £4,200 - £7,800 a month
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior M&A Change Management Strategist, GBS
Gallagher Benefit Services —Meadows
- £90,000 - £175,500 a year
- Full-time
- Remote
- Project management
- Bachelor's degree
- Continuous improvement
- Flexible schedule
Growth Enablement Manager
BFY Group —Nottingham
- Up to £100,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
Quick apply
13d
Regional Manager
iBC Healthcare —Sheffield
- £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Training & development
Quick apply
5h

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Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Reactive maintenance implementation
Customer service
CCTV
Data analysis skills
Microsoft Office
Fire detection and alarm systems
Project management
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Customer relationship management
Relationship management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

senior engagement manager jobs in mansfield ng21

Service Delivery Manager

General Manager

Senior Land and Partnerships Manager

Senior Partnerships Manager

HR Manager

Senior Commercial Manager

Area Manager - East Midlands & Anglia

Business Development Manager

Senior Manager - Culture & Inclusion

Senior Commercial Manager

General Manager

Senior Project Manager

Senior Environmental & Sustainability Manager

Registered Manager

Commercial Director

Senior Manager - IT

AssetManagement Manager

Senior M&A Change Management Strategist, GBS

Growth Enablement Manager

Regional Manager

I want to receive the latest job alerts for senior engagement manager in mansfield ng21

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