Customer service manager Work, Jobs in Markethill, Arm (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Customer service
- Microsoft Office
- Team management
- Work from home
- Referral programme
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Manager
B&M Retail —Newry
- £27,873 a year
- Weekend availability
- Leadership
- Employee discount
Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
5d
Business Development Manager (BDM) - Lisburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Lisburn
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Services Manager
Workforce Advancement and Management Centre Lisburn Trust —Lisburn
- £2,409 - £3,750 a month
- Full-time
- Management
- Microsoft Office
- Supervising experience
Quick apply
Marketing Lead – Merchanting Division
Haldane Group Careers —Newry
- ERP systems
- Travel
- Accounting
- Employee discount
11d
Sales Team Leader
LKQ Corporation —Portadown
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Account Manager
LKQ Corporation —Portadown
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Centre Principal Toyota & General Manager Portadown
Shelbourne Motors —Portadown
- Monday to Friday
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Senior Ecommerce Manager
Massa Gioconda Jewellery and Gemstones —Lisburn
- £3,750 - £4,500 a month
- Full-time
- Merchandising
- English
- Mentoring
- Work from home
Quick apply
5d
Lead Food Manager
Sainsbury's —Newry
- From £36,250 a year
- Leadership
- Employee discount
9d
Team Leader - Banbridge Dromore Road
Henderson Group —Banbridge
- £14.63 an hour
- Weekend availability
- Management
- Leadership
- School
- Employee assistance programme
- Employee discount
7d
Assistant Manager
Eurospar Moy —Dungannon
- £42,000 - £45,000 a year
- Full-time
- Marketing
- Free parking
Quick apply
9d
Nissan Sales Manager
Shelbourne Motors —Portadown
- £65,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
- Employee discount
Floor Manager
B&M Retail —Newry
- £27,873 a year
- Weekend availability
- Leadership
- Employee discount
End User Services Manager - Hillsborough, Northern Ireland
GRAHAM Group —Hillsborough
- Hybrid work
- Management
- Analysis skills
- Travel
- Annual leave
4d
Store Manager
Poundland —Dungannon
- £35,000 a year
- Retail management
- Leadership
- Employee discount
13d
Team Leader - Seagoe
Henderson Group —Portadown
- £14.63 an hour
- Weekend availability
- Management
- Leadership
- School
- Employee assistance programme
- Employee discount
7d
Project Manager
Avove —Newry
- Full-time
- Organisational skills
- Agile
- Employee assistance programme
Quick apply

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Customer service
Microsoft Office
Team management
Driving
IT
Communication skills
Time management

Full job description

Overview:

Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

customer service manager jobs in markethill, arm

Team Leader - Customer Service

Customer Operations Manager

Customer Service Manager

Contact Centre Manager

Business Development Manager (BDM) - Lisburn - Circa 41k Package - 53k OTE Uncapped

Client Services Manager

Marketing Lead – Merchanting Division

Sales Team Leader

Account Manager

Centre Principal Toyota & General Manager Portadown

Senior Ecommerce Manager

Lead Food Manager

Team Leader - Banbridge Dromore Road

Assistant Manager

Nissan Sales Manager

Floor Manager

End User Services Manager - Hillsborough, Northern Ireland

Store Manager

Team Leader - Seagoe

Project Manager

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