Information manager Work, Jobs in Marlow, Bkm (with Salaries)

Customer Experience Manager
Softcat —Marlow
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Flexible schedule
1d
Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
8d
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
Accounts Receivable Coordinator - Operations
Evolution Security —Marlow
- Full-time
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Softcat —Marlow
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Flexible schedule
14d
Cloud Services Delivery Manager
SAS —Marlow
- Presentation skills
- Bachelor's degree
- Continuous improvement
Education Centre Supervisor
Explore Learning —High Wycombe
- From £27,000 a year
- Full-time
- Management
- Sales
- Maths
- Employee discount
- Referral programme
1d
Project Manager
Softcat —Marlow
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Hospitality Manager UK Marlow
Urban Gym Group —Marlow
- Full-time
- Customer service
- Employee discount
2d
Data & Insights Manager
Kyowa Kirin International plc —Marlow
- Full-time
- Computer Science
- Bachelor's degree
- AI
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
8d
IDeaS Success Manager
IDeaS —Marlow
- Data analysis skills
- English
- Analysis skills
Paraplanning Administrator (IFA)
EJS Financial Planners Ltd —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Financial services
- Life insurance
Quick apply
9d
Design Co-ordinator/Stock Control/Customer Liaison Administrator
Polytint Cards —Bourne End
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Inventory control
- Free parking
Quick apply
8d
Senior Partner Marketing Manager
Softcat —Marlow
- Hybrid work
- Team management
- Organisational skills
- Leadership
- Flexible schedule
TikTok Livestreamer for British Cannabis
BIGLOVE.AI —Wokingham
- £14 - £16 an hour
- Part-time
- Hybrid work
- Social media management
Quick apply
Supplier Development Manager
Softcat —Marlow
- Hybrid work
- Analysis skills
- Conflict management
- Communication skills
- Flexible schedule
14d
HR Coordinator
Windsor Forest Colleges Group —Maidenhead
- £10,692.38 - £11,751.66 a year
- Part-time
- Human resources
- In-person
- Free parking
- Annual leave
Senior Marketing Manager x Eddie Abbew
Abbew Crew Ltd —Hemel Hempstead
- From £50,000 a year
- Full-time
- Hybrid work
- Social media management
- Business development
- In-person
Quick apply
11d
Junior Project Manager
Cimspa —Woking
- Hybrid work
- Travel
9d

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information manager jobs near marlow, bkm

Customer Experience Manager

Softcat -
Marlow

Apply Now

Job details

1 day ago

Benefits

Flexible schedule

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Customer interaction
Root cause analysis
Communication skills

Full job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Customer Experience Team

The Customer Experience (CX) team delivers Softcat's customer experience strategy through key programmes including Voice of the Customer, Softcat Cares, Continual Improvement and Customer Communities. These initiatives help us listen to customers, understand their experiences, resolve issues effectively and continuously improve how we operate.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Driving Customer Excellence Through Insight and Improvement

As a Customer Experience Manager, you will help shape Softcat's customer experience strategy by turning customer insight, complaint trends and operational data into meaningful improvements across the business. Working closely with stakeholders across multiple departments, you will drive initiatives that enhance customer outcomes, support the Voice of the Customer programme, and contribute to the Softcat Cares complaint and escalation framework. Acting as a customer advocate and improvement lead, you will ensure feedback is translated into measurable business value and lasting operational change.

As a Customer Experience Manager, you'll be responsible for:

Acting as a customer advocate, using customer feedback, operational data and insights to drive meaningful and sustainable improvements
Managing customer complaints, escalations and business-critical issues through the Softcat Cares framework, ensuring timely resolution and clear communication
Conducting root cause analysis, coordinate corrective actions and embed lessons learned across the business
Leading customer-focused continual improvement initiatives, facilitating workshops, journey mapping and cross-functional change programmes
Translating customer insight and complaint trends into measurable business outcomes, tracking benefits and performance against key objectives
Supporting the Voice of the Customer programme, championing customer-centric decision making and accountability across Softcat

We'd love you to have

Passionate about delivering exceptional customer experiences while balancing customer needs and commercial priorities
Strong analytical and problem-solving skills, with the ability to turn data and insight into meaningful action
Excellent communication, stakeholder management and influencing skills at all levels of the business
Self-motivated, adaptable and comfortable leading change in a fast-paced and evolving environment
Highly organised, detail-oriented and resilient, with the ability to manage competing priorities and complex customer situations

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Apply Now

Refine Your Search

information manager jobs in marlow, bkm

Customer Experience Manager

Service Desk Manager

Senior Director, Information Technology EMEA

Accounts Receivable Coordinator - Operations

Service Delivery Manager

Cloud Services Delivery Manager

Education Centre Supervisor

Project Manager

Hospitality Manager UK Marlow

Data & Insights Manager

Study Engagement and Advice Manager

IDeaS Success Manager

Paraplanning Administrator (IFA)

Design Co-ordinator/Stock Control/Customer Liaison Administrator

Senior Partner Marketing Manager

TikTok Livestreamer for British Cannabis

Supplier Development Manager

HR Coordinator

Senior Marketing Manager x Eddie Abbew

Junior Project Manager

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