Customer experience leader Work, Jobs in Marshfield, Nwp (with Salaries)

Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
13d
Customer Team Leader
Welsh Water —Cardiff
- £35,833 - £39,163 a year
- Hybrid work
- Human resources
- Mentoring
- Free parking
- Annual leave
4d
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Collections Officer
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
International Sales Manager
Wescom Group —Cardiff
- From £45,000 a year
- Full-time
- Hybrid work
- Sales
- Military
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
5d
Residence Co-ordinator
Here! Students —Cardiff
- £25,603.50 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Retail Sales Advisor - 32 Hours
DFS —Cardiff
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
Arrears Executive - Part Time
Tandem Bank —Cardiff
- £29,000 a year
- Part-time
- Hybrid work
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Referral programme
Quick apply
5d
Progression Job Coach
Serco Plc —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
13d
Administrative Assistant
LexisNexis Risk Solutions —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
11d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Burger Boyz Cardiff - Trainee Manager
Burger Boyz —Cardiff
- From £12.71 an hour
- 8 hour shift
- Hospitality
- Restaurant management
- Supervising experience
Quick apply
Team Leader
TK Maxx —Cardiff
- Full-time
- Employee discount
Business Support Assistant - Children's Services
Torfaen County Borough Council —Torfaen
- £26,824 - £28,598 a year
- Full-time
- Microsoft Word
- Customer service
- English
12d
Customer Manager
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Employee discount
5d
Employee Relations - Case Management (6 months FTC)
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Employee discount
Quick apply
3d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply

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customer experience leader jobs near marshfield, nwp

Customer Experience Team Leader

Sopra Steria -
Newport

Apply Now

Job details

Fixed term contract
£26,972 - £29,000 a year
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Incident management
Organisational skills
IT

Full job description

Are you someone who enjoys leading people, making confident decisions and keeping services running smoothly – even when things get busy or outside standard hours?

Join our CXM Hub as a Team Leader and play a key role in the day‑to‑day running of a busy contact centre supporting the Prisons Enquiry Centre. You’ll work alongside a supportive group of Team Leaders and colleagues, where collaboration, accountability and a strong team culture are at the heart of what we do. This is a hands‑on leadership role where you’ll lead a team of around 10 – 14 colleagues, helping them deliver a consistently high standard of customer service in a fast‑paced, 365‑day operation.

You’ll balance people leadership with operational decision‑making and be trusted to work independently when needed, including outside standard hours. If you enjoy motivating others, taking ownership and staying calm under pressure, this could be the role for you. This role is based in Newport with a fixed hybrid working arrangement, offering a balance between office collaboration and home working. Shifts are scheduled between 7am and 8pm on weekdays, and 7am to 5pm on weekends and public holidays, with a fair rota of approximately one in three weekends.

What you’ll be doing:

Leading the day‑to‑day operation of the Prisons Enquiry Centre, ensuring service levels and customer experience are consistently met.
Managing, coaching and supporting your team to perform at their best, including quality monitoring and performance conversations.
Making operational decisions and taking accountability for outcomes, including during out‑of‑hours periods.
Managing business continuity and supporting incident escalation when required.
Resolving issues independently to maintain service continuity and minimise disruption.
Creating a positive and inclusive team environment that supports development and engagement.

What you’ll bring:

Experience leading and developing people in a fast‑paced contact centre environment.
Confidence managing your own and team performance against KPIs and delivering consistent results.
Strong judgement and decision‑making skills, with the ability to remain calm under pressure.
Experience of business continuity planning and incident management.
Strong organisational skills with attention to detail and a problem‑solving mindset.
Flexibility to work within a 365‑day operational schedule including bank and public holidays.

It would be great if you had:

Experience working in an out‑of‑hours or rotating shift environment.
A resilient approach and confidence working independently when needed.
An understanding of the public sector, particularly the Prison Service.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Fixed Term Contract (6 months)

Location: Newport

Security Clearance Level: SC

Internal Recruiter: Kayleigh

Salary: £26,972 – £29,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about the sector?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises

SSCL as one of Great Place To Work® UK’s best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Come join us!!

Apply Now

Refine Your Search

customer experience leader jobs in marshfield, nwp

Customer Experience Team Leader

Customer Team Leader

Customer Service Team Leader

Collections Officer

International Sales Manager

Residence Co-ordinator

Retail Sales Advisor - 32 Hours

Customer Service Team Member - Part Time Evenings

Analyst, Quality Risk and Security Services

Arrears Executive - Part Time

Customer Subscriptions Associate

Progression Job Coach

Administrative Assistant

Senior Operations Manager - Customer Service

Burger Boyz Cardiff - Trainee Manager

Team Leader

Business Support Assistant - Children's Services

Customer Manager

Employee Relations - Case Management (6 months FTC)

Customer Success Manager

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