Senior service delivery manager Work, Jobs in Marylebone, Gtl (with Salaries)

Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
Senior Pricing Manager, International DSP (Delivery Service Partners)
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
13d
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Senior Events Manager
Salesforce Ben —Shoreditch
- £250 - £350 a day
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
13d
Senior Building Manager - 70 Fenchurch Street, London
Savills Management Resources —London
- £70,000 - £80,000 a year
- Monday to Friday
- Maintenance
- Leadership
8d
Senior Digital Communications Manager
Elexon —London
- £65,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
14d
Senior Capital Delivery Manager
Royal Borough of Greenwich —London
- £71,181 - £74,802 a year
- Communication skills
Strategic Partnership Manager - Advanced Wound Care - Essex & North East London
Convatec —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
CRM - Senior CRM & Loyalty Manager
Schuh —London
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Senior Facilities Manager
Harts Group —London
- £65,000 - £74,800 a year
- Hospitality
- Bar
- Maintenance
- Annual leave
8d
Account Manager - Health & Beauty
Brand Addition —London
- Full-time
- Hybrid work
- Sales
- Computer literacy
- Project management
Quick apply
Senior Delivery Manager
AWTG —London
- Continuous improvement
- Agile
Human Resources (HR) Manager
Rhythmic Care UK Ltd —Ilford
- £40,000 - £50,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Master's degree
- Flexitime
Quick apply
9d
Practice Tutor Assessor - London Probation Service
HM Prison & Probation Service —London
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Travel
- Annual leave
- Employee discount
12d
Operations Manager (Delivery and Schemes)
OFGEM —London
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
8d
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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Senior Service Delivery Manager

Zenzero Solutions
London

Apply Now

Job details

Permanent

Qualifications

Analysis skills
Project management
Bachelor's degree
IT
Problem management
AI
PRINCE2 Certification

Full job description

Join Zenzero, an award-winning UK technology and managed services provider helping organisations achieve more through innovative IT, cyber security, cloud and digital solutions. Recognised as Nationwide Managed IT Services Company of the Year 2024 and featured on Cloudtango's MSP Select 2025 list, Zenzero combines technical excellence with a people-first culture, offering an exciting opportunity to grow your career within one of the UK's fastest-growing technology businesses.

In this role you will be responsible for the day-to-day management of your customerâ€™s service operations and delivery and will be expected to be onsite at customer locations around 2 days per week in the midlands. Ensuring process efficiencies are realised and standardising best practice across the customer experience will be paramount to success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met and any Service Improvement initiatives are delivered in a timely manner.

Requires a relevant bachelor's degree and
At least 5 years of experience and track record in managing large scale IT maintenance related projects or in an existing service management function
ITIL 4 Foundation certification, plus any relevant specialist certifications
Enterprise IT Service Management or Operational experience preferable
Experience working in a SIAM (Service Integration and Management) environment
Experience implementing AI solutions to improve service desk SLAs and contractual obligation
Prince2/project management experience
Experience in c-suite level stakeholder management
Proactive
Experience in digital transformation programmes
Good understand of M365 and associated licencing models
Strong analytical problem-solving skills
Confident communication

Form a positive and professional relationship with the customer(s) (normally one, or more, primary contacts, or stakeholder(s), both remotely and when on a customer site
Manage SLA and tracking of the service deskâ€™s overall performance for your customers in accordance to the contract
Provide detailed analysis based on Service Reporting identify ticket patterns and any changes to service
Oversee and execute core ITIL processes for your customers (Problem Management, Change Management, Risk Management)
Maintain and lead IT service reviews with customers and internal stakeholders
Continually reviewing the service to ensure it meets the customer needs and evolves with Zenzero best practices
Act as a key point of contact for project teams for transition into service and services acceptance
Manage the escalation of service incidents and requests, taking ownership of achieve a timely resolution where required
Actively communicate with other departments and functions about the IT services, providing detail on any future projects or transformation activities required for your customers
Protect revenue and profitability by monitoring contract performance and driving timely commercial actions with the Account Manager

Apply Now

Refine Your Search

senior service delivery manager jobs in marylebone, gtl

Senior Service Delivery Manager

Facilities Operations Senior Specialist

Operations Assistant Manager, Serviced Apartments

Senior Pricing Manager, International DSP (Delivery Service Partners)

Senior Programme & Service Delivery Directors

Senior Account Manager

SVP, Client Delivery (EMEA)

Senior Events Manager

Senior Building Manager - 70 Fenchurch Street, London

Senior Digital Communications Manager

Senior Capital Delivery Manager

Strategic Partnership Manager - Advanced Wound Care - Essex & North East London

CRM - Senior CRM & Loyalty Manager

Senior Facilities Manager

Account Manager - Health & Beauty

Senior Delivery Manager

Human Resources (HR) Manager

Practice Tutor Assessor - London Probation Service

Operations Manager (Delivery and Schemes)

Senior Housing Manager

I want to receive the latest job alerts for senior service delivery manager in marylebone, gtl

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