Guest service agent Work, Jobs in Matching, Ess (with Salaries)

Premium Lounge Agent - LHR
Etihad Airways —London
- Full-time
- Customer service
- English
- Hotel
2d
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
8d
Guest Relations Agent
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Hospitality
- Spanish
- Customer service
- Employee discount
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Guest Experience Agent
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Reservations and Groups Agent
The BoTree - Revenue —London
- £28,172 a year
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Front Office Supervisor
Crowne Plaza Docklands —London
- £27,100 a year
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
14d
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Café
- Employee discount
- Referral programme
Quick apply
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Reservations Agent
Hilton —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
13d
Assistant Reservations Manager
Crowne Plaza Docklands —London
- Full-time
- Customer service
- Hotel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
2d
Reservations Agent - FTC
The Hoxton —London
- Full-time
- Spanish
- Hotel experience
- Life insurance
Quick apply
7d

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Premium Lounge Agent - LHR

Etihad Airways -
London

Apply Now

Job details

Full-time
2 days ago

Qualifications

Customer service
English

Full job description

Job Description

At Etihad, every journey begins long before take-off. Our Premium Lounge is where world-class hospitality meets exceptional service, creating memorable experiences for guests before they even board. We're looking for hospitality professionals who are passionate about delivering exceptional service and ready to join our Premium Lounge team at London Heathrow.

This is an opportunity to represent one of the world's fastest-growing airlines, welcome guests from around the world, and deliver the warmth, care and attention to detail that define the Etihad experience. As we grow to more than 200 aircraft and 125+ destinations, you'll be part of a global airline with the ambition, standards and opportunities to match your own.

What this means for you

Deliver premium hospitality in one of the world's busiest international airports
Create memorable experiences for guests travelling across our global network
Join one of the world's fastest-growing airlines
Grow your career in a premium, service-led environment
Competitive salary and comprehensive benefits

Your role

Create exceptional guest experiences by delivering the high standards of service, hospitality and operational excellence that define the Etihad Lounge experience, while supporting the achievement of OGSM and NPS targets.
Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue and deliver seamless service throughout the guest journey.
Be the face of Etihad in the lounge, welcoming guests as an EY Host and providing personalised support across reception, concierge and hospitality services.
Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration and keeping lounge systems up to date.
Work closely with lounge partners to maintain a premium environment, ensuring service standards are consistently met and any issues are quickly resolved.
Engage with guests to understand their needs, create memorable interactions and continuously improve the lounge experience.

Qualifications

Minimum age of 21 at the time of application.
High school certificate.
Minimum of 1 years’ experience in an airline, premium lounge or hotel customer service & hospitality role.
Fluent in written and spoken English.
Positive, confident, flexible and approachable attitude.
High standard of personal grooming, presentation and professionalism.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Apply Now

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Premium Lounge Agent - LHR