Head of customer success Work, Jobs in Matlock, Dby (with Salaries)

Head of Operations
Bluetree Group —Rotherham
- £65,000 - £75,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Annual leave
Quick apply
14d
Delivery Manager
TheNottingham —Nottingham
- £65,000 - £70,000 a year
- Hybrid work
- Agile
4d
Lead Salesforce Implementation Specialist
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Leadership
- Employee discount
- Referral programme
Quick apply
15h
Club DCFC Sales Administrator
Derby County Football Club —Derby
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Head of Service - City
Juno Women's Aid —Nottingham
- £39,755 a year
- Full-time
- Public speaking
- Organisational skills
HR Administrator
Derby County Football Club —Derby
- Overtime
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Annual leave
- Employee discount
Quick apply
13d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
11d
Customer Service Manager
XMA —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Life insurance
- Referral programme
12d
Learner Engagement Officer - South Yorkshire
Acorn Training —Sheffield
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Recruiting
- Computer skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
1d
Launch & Operations Director
Elevate Supported Living —Nottingham
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Project management
- Recruiting
Quick apply
15h
Adviser Onboarding Officer
Mortgage Advice Bureau —Derby
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
7d
Research Funding Development Manager (Cancer Research)
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- University
- No degree
- School
- Annual leave
- Employee discount
Digital Content Writer
Mortgage Advice Bureau —Derby
- Up to £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Analytics
- Annual leave
- Employee discount
Quick apply
5d
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
14d
AI Product Manager
Ideagen —Ruddington
- Full-time
- AI
Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Conversion Rate Optimisation (CRO) Manager
Mortgage Advice Bureau —Derby
- Up to £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
DANCOP Outreach Facilitator
University of Derby —Kedleston
- £28,807.00 - £34,643.75 a year
- Weekend availability
- University
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
10h
General Manager
The Northern Collective —Hathersage
- From £45,000 a year
- Weekend availability
- Bar
- Management
- Inventory control
- Free parking
- Store discount
Quick apply
Client Success Coordinator - Chesterfield
Ovation Incentives —Chesterfield
- £25,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Business
Quick apply
11d

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Head of Operations

Bluetree Group -
Rotherham

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Job details

Full-time
£65,000 - £75,000 a year
14 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Canteen
On-site parking

Qualifications

Non-conformance investigation
Defect resolution root cause analysis
Operations management
Preventive maintenance
Coaching
Production capacity planning
5S
Cost control
Performance management
Health and safety audits
Quality assurance
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Team management
Quality control
Planned Preventative Maintenance (PPM) implementation
Training & development
Manufacturing
Root cause analysis
Leadership
Internal quality assurance
Lean manufacturing
Planned maintenance
Operations leadership experience
Analytics

Full job description

As Head of Operations you will take end-to-end operational ownership of several production finishing streams.

Bluetree Group is a fast-paced, technology-led manufacturing environment. In this role, you will build, mentor and lead a high-performing management team to deliver operational excellence across our seven key systems: Safety & 5S, Output, Flow, Quality, People, Commerciality, and Equipment.

About the position:

Salary up to £75,000 , depending on experience
This position is based onsite 5 days a week at our offices in Manvers, Rotherham.
Monday to Friday, 40 hours per week
Reporting to our Operations Director

Key Responsibilities & System Ownership

Safety & 5S

Ensure the 5S and Safety system is healthy in all areas with a constant process of reviews and audits.
Champion a safety first culture across ensuring issues are resolved quickly
Embed continuous 5S standards to maximise workplace safety, visual management, and productivity.

Output

Drive performance against daily, weekly, and monthly targets.
Manage a team of supervisors to ensure they are delivering consistent output in their areas of responsibility.
Manage shift capacity and resource planning to support peak volume demands while achieving on time delivery.

Flow

Establish repeatable processes to ensure there is a constant flow of work to finishing operations.
Monitor time through process and remove bottlenecks to ensure work consistently flows.
Manage sequencing through to ensure the right jobs are completed in the right sequence and delivered to the customer on time.

Quality Assurance

Ensure right-first-time quality by embedding robust in-process checks and ensuring actions are taken where processes drift out of tolerance.
Analyse quality non-conformances, root-cause failures and implement permanent corrective actions.
Ensure specialists are actively solving technical issues that cause quality defects.

People & Leadership

Build and develop a high-performing team.
Build a culture of accountability, performance coaching and cross-training.
Ensure all processes and people have a secondary role to build resilience.

Commerciality

Manage operational budgets, driving down cost-per-unit through efficiency gains, waste reduction and labor utilisation.
Collaborate with procurement and finance teams to improve profitability and reduce unit cost.

Equipment

Build a culture where equipment is well maintained by operators.
Ensure all machines are available to run and work with Engineering to resolve any issues when they arise.
Establish robust Planned Preventative Maintenance (PPM) routines.

Person Specification

Required Experience & Skills

Operational Leadership: Proven track record running high-volume manufacturing operations.
Lean Manufacturing: Practical experience deploying Lean toolkits e.g. 5S.
People Management: Demonstrable success in restructuring or building high performing teams and managing change.

Key Behaviours

Decisive & Results-Driven: High energy with a clear bias for action and delivery under pressure.
Analytical: Uses data to root cause operational challenges.
Collaborative Communicator: Able to influence effectively at all levels, from shop floor operators to executive leadership.
Process Driven: Establishes new processes that repeatedly deliver results.

Why Join the Bluetree Team?

At Bluetree Group, we don't just print; we innovate. We believe in investing in the people who make our success possible. Here's how we look after you:

Health First: Access to a marketing leading Health Cash Plan and comprehensive wellbeing support, including onsite training and access to free external support.
Family Support: Enhanced maternity, paternity and adoption packages to support your life outside of work.
Rest & Recharge: 22 days annual leave (plus Bank Holidays), with a "Length of Service" program that earns you more days the longer you stay.
Social: From regular team socials to our legendary annual Summer and Christmas Parties, plus biennial Long Service celebrations; we know how to celebrate success.
Financial Wellness: Enrolment in our company pension scheme.
Rewards: Access to various discounts via Bluetree Rewards, weekend break giveaways, and long-service gifts to mark your milestones, starting from year 1!
Career Development: We champion personal development with a wide range of internal and external training opportunities available.
Fitness: Save on a new bike with our Cycle to Work scheme, or join our weekly football team to burn off some steam!
Daily Comforts: Fuel your day with free fruit, snacks, and beverages in our modern canteen.
Easy Commute: Free onsite parking at our state-of-the-art facility. We are also ideally located for public transport, just minutes from Mexborough, Swinton, and Wombwell train stations.

About Bluetree Group

We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK's largest online printer. Based in Wath Upon Dearne (conveniently located near Sheffield, Rotherham, Barnsley, and Doncaster), our 165,000 sq. ft. facility is the heart of our operation. From the moment you walk through our doors, you'll realize that our people are central to everything we do.

Ready to grow with us?

For Privacy information please follow this link to our privacy notice on our website under the home page https://www.bluetreegroup.co.uk (https://www.bluetreegroup.co.uk/)

(https://www.bluetreegroup.co.uk/)

#LI-Onsite

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