It apprentice Work, Jobs in Matlock, Dby (with Salaries)

Apprentice IT Support Engineer
Fulcrum Utility Services —Sheffield
- £18,000 a year
- No experience needed
- Travel
- Communication skills
- Free parking
- Annual leave
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- School
- Annual leave
- Employee assistance programme

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Apprentice IT Support Engineer

Fulcrum Utility Services -
Sheffield

Apply Now

Job details

Apprenticeship
£18,000 a year

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Operating systems
Incident queue management
GCSE
User account provisioning
No experience needed
User account management
Technical support incident logging
Technical writing
IT incident logging
Fault diagnosis and repair
Communication skills
Mobile devices

Full job description

We are committed to being a fantastic, flexible and fun place to work and we have a culture that focuses on bringing out the best in our people.

Equal Opportunities Employer Statement

Fulcrum is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We welcome applications from all individuals, regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We believe that a diverse workforce brings a range of perspectives, skills, and experiences that drive innovation and success. We are dedicated to ensuring that our recruitment process is fair, unbiased, and based solely on merit.

Important note for recruitment agencies

Fulcrum only works with recruiters who are on our approved list.

If you are interested in being added to our approved list, contact [email protected] with the email subject ‘AVL request’.

Benefits include

Lifeworks Employee Assistance Programme - offering mental, physical and financial support as well as 'perks' section with discounts on selected retailers
24/7 private GP service and access to well-being first aiders
Eyecare vouchers
Training and development opportunities with time off and flexibility to study
Access to e-learning courses
Funding support for professional memberships and accreditations
Flexible and hybrid working, with free on-site parking
25 days holiday allowance + bank holidays
Annual leave buying and selling scheme
Competitive pension contribution
All people performance incentive
Sales lead incentive scheme
Refer a friend incentive scheme
One paid volunteering day per year to support a charity of your choice
Team social events

Sheffield with travel between Fulcrum Group locations

£18,000 per year (reviewed after year 1)

We are looking for an IT Support Engineer to join the Fulcrum Group IT team while undertaking a nationally recognised Level 3 IT apprenticeship. This role provides an excellent opportunity to develop practical technical skills through structured training and hands-on experience in a professional IT environment.

Working under the guidance of experienced IT colleagues, the Apprentice IT Support Engineer will provide first-line technical support to employees across Fulcrum Group’s offices and operational sites.

The apprentice will attend all apprenticeship training sessions, reviews and progress meetings, complete apprenticeship assignments, evidence portfolios and assessments within agreed deadlines and apply learning in the workplace to develop increasing technical competence and independence.

Previous IT support experience is not required.

You will need:

GCSE Grade 4 (C) or above in English and Mathematics, or willingness to achieve the required Functional Skills qualifications
A genuine interest in IT and technical problem-solving
Good verbal and written communication skills
A reliable, organised and professional approach to work
A willingness to learn, accept feedback and seek guidance when required
Ability to maintain confidentiality and follow security procedures
Willingness and ability to travel regularly between Fulcrum Group locations

In this role, you will:

Provide first-line IT support remotely, by telephone and in person
Record, prioritise and manage incidents and service requests using the IT Service Desk
Diagnose and resolve routine hardware, software, connectivity and access issues
Keep users informed of progress and provide clear updates throughout incident resolution
Deliver a professional, responsive and customer-focused support service across the Group
Configure, prepare and deploy laptops, desktop computers, mobile devices, monitors and peripherals
Install approved operating systems, applications, updates and security software
Diagnose basic hardware faults and coordinate repairs or replacements where appropriate
Maintain accurate records of IT assets, users and equipment locations
Create, amend and disable user accounts
Support new starter, role change and leaver processes
Assist users with password resets and multi-factor authentication
Perform routine checks on networks, Wi-Fi, printers and other connected devices
Assist senior IT colleagues with infrastructure maintenance, upgrades and technical projects
Follow Fulcrum Group's cybersecurity, acceptable use, information security and data protection policies
Recognise and immediately escalate suspected phishing attempts, malware infections, unauthorised access or potential data breaches
Ensure all system changes are authorised, documented and completed under appropriate supervision
Maintain accurate service desk records, IT asset registers and software licensing information
Produce and update user guides, technical documentation and knowledge base articles

Apply Now

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Equal Opportunities Employer Statement

Important note for recruitment agencies

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