Centre head Work, Jobs in Mayfair, Gtl (with Salaries)

Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Head of Record Review Team
Ministry of Justice —London
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Presentation skills
- Annual leave
- Employee discount
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
Executive Office Assistant
Southbank Centre —London
- £33,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
- Employee discount
14d
Programme Leader - Business - University of East London
Malvern International Plc —London
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Employee assistance programme
- Life insurance
Quick apply
Programme Leader - EAP - University of East London
Malvern International Plc —London
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Employee assistance programme
- Life insurance
Quick apply
In-post Appointments and Exiting Team Leader
Ministry of Justice —London
- £40,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Annual leave
- Employee discount
3d
Head of Operations
University College London —London
- £68,284 - £76,244 a year
- Full-time
- University
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Deputy Centre Manager
KFM —London
- £44,310 a year
- Weekend availability
- Leadership
- Annual leave
14d
School Lettings Assistant/Customer Service Assistant
School Space —London
- £12.75 an hour
- 8 hour shift
- Customer service
- Communication skills
- School
- Annual leave
Quick apply
1d
Catering Events Operations Manager - QEII
Levy —London
- £37,080 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
11d
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
11d
Programme Leader - Heath Science - University of East London
Malvern International Plc —London
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Employee assistance programme
- Life insurance
Quick apply
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Student Support Officer and Independent Sexual Violence Advisor
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Community & Amenities Manager
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
14h
Head Of Localities (Oppd)
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Management
- Presentation skills
- Annual leave
10d
Team Member
KFC —London
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
1d
Global Head of Digital
Dorchester Collection —London
- Monday to Friday
- Data analysis skills
- Hotel
- Presentation skills
- Work from home
- Referral programme

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Head of Customer Value

Hearst Media Services -
London

Apply Now

Job details

Full-time
£67,500 - £72,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Discounted gym membership
Employee discount
Paid volunteer time

Qualifications

Customer service
Leadership

Full job description

We are the UK's leading premium publisher, home to iconic and influential media brands including Esquire, Men's & Women's Health, ELLE, Good Housekeeping, Harper's Bazaar, Digital Spy, Cosmopolitan, Red and more. At Hearst UK, we don't just create content – we shape culture.

Our workplace is driven by passion, shaped by authenticity and powered by creativity. We back bold ideas, act with an entrepreneurial mindset and continually evolve to meet the moment - while respecting the legacy that's brought us here. We believe in each other's potential and push boundaries together to create meaningful impact, both across the media landscape and in people's lives.

We're proud of our heritage - but even more excited about making history.

Hearst UK operates an in office policy with flexible Friday's. Our office is based at House of Hearst, 30 Panton Street, St James's, London, SW1Y 4AJ , where teams collaborate in person and connect across brands and functions.

Salary - £67,500 - £72,500 - Salary is dependent on experience and will be assessed in line with the candidate’s skills, knowledge, and relevant expertise.

Head of Customer Value

About the Role...

As the Head of Customer Value , you will lead the strategy that maximises the long-term value of Hearst UK's member and subscribers. Sitting within the Customer Growth team and reporting to the Net Growth Director, you'll own how we engage with members throughout their lifecycle - from their very first interaction through to renewal, retention and win-back.

You'll be responsible for developing a market-leading customer value strategy that grows lifetime value, increases customer engagement with our membership propositions, and creates lasting relationships between our iconic brands and our members. Leading a team of four, you'll work closely with Customer, Data, Technology, Product, Editorial, Marketing and Commercial teams to ensure every customer interaction strengthens loyalty and supports Hearst UK's ambitious membership growth plans over the next five years.

Main Duties...

Own Hearst UK's customer value strategy across our portfolio of 13 brands, driving customer lifetime value through best-in-class onboarding, in-life engagement, retention, renewal and win-back programmes.
Develop and continuously optimise the customer lifecycle, ensuring communications are personalised, consistent with each brand, and designed to deepen member engagement, increase product usage and reduce churn.
Lead the commercial strategy for retention and win-back, using customer insight, segmentation and propensity modelling to deliver the right intervention, to the right customer, at the right time, maximising long-term value rather than short-term saves.
Partner with Memberships & Rewards, Product and Customer teams to increase awareness and adoption of membership benefits, identifying which features and behaviours drive retention and using these insights to shape future propositions.
Provide strategic and operational leadership for the customer contact centre, owning partner performance, operational effectiveness, save rate, quality standards, commercial offer strategy and continuous improvement.
Lead, coach and develop the Customer Value team, creating a high-performing culture that balances commercial performance with exceptional customer experience.

What We Are Looking For...

Significant experience leading customer lifecycle, retention or customer value strategies within a subscription, membership or recurring revenue business.
A strong commercial mindset with a proven track record of growing customer lifetime value through data-led engagement, retention and customer experience initiatives.
Experience developing sophisticated lifecycle strategies using customer segmentation, behavioural insights, propensity modelling and test-and-learn methodologies.
Strong leadership experience with the ability to inspire, develop and coach high-performing teams while influencing senior stakeholders across multiple business functions.
Experience managing customer service or contact centre operations, with accountability for operational performance, customer satisfaction and commercial outcomes.
Highly analytical with confidence interpreting complex customer data and translating insight into clear commercial actions.
Excellent stakeholder management skills with the ability to align multiple teams around a shared customer strategy.

Success Measures

Success in this role will be measured through:

Growth in customer lifetime value (LTV)
Reduction in voluntary churn
Membership engagement and feature adoption
Win-back effectiveness and long-term customer value
Contact centre save rate and operational performance
Customer satisfaction and advocacy

Benefits…

(Your benefits at Hearst UK are more than just extras—they are tools to help you thrive in every part of life.)

Hearst Exclusives - Only for You!

Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink.

Inclusion, Health & Wellbeing: Feel Your Best

Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support.
Get active and stress-free with discounted gym memberships and the Cycle to Work scheme.
Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it.
Take time to give back with a Charity Day and access wellbeing resources whenever you need them.

Financial Wellness - Boost Your Budget

Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting.
Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs.

Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we’re working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.

Degree Level :

Apply Now

Refine Your Search

centre head jobs in mayfair, gtl

Head of Customer Value

Head of Record Review Team

Head of Retention

Customer Operations Manager

Executive Office Assistant

Programme Leader - Business - University of East London

Programme Leader - EAP - University of East London

In-post Appointments and Exiting Team Leader

Head of Operations

Deputy Centre Manager

School Lettings Assistant/Customer Service Assistant

Catering Events Operations Manager - QEII

Care Coordinator

Programme Leader - Heath Science - University of East London

Business Continuity Manager

Student Support Officer and Independent Sexual Violence Advisor

Community & Amenities Manager

Head Of Localities (Oppd)

Team Member

Global Head of Digital

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