Line technician Work, Jobs in Medway, Ken (with Salaries)

1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
Electrical Control and Instrumentation Technician
M Group —Chatham
- £45,000 - £52,000 a year
- Engineering
- Annual leave
- Employee assistance programme
Panel Technician Apprentice
BCA —Rochester
- £9.50 - £11.64 an hour
- English
- Employee assistance programme
- Employee discount
Quick apply
Trainee QA Technician
Veetee RiceLtd —Strood South
- £24,500 - £25,000 a year
- Full-time
- No experience needed
- Analysis skills
- In-person
- Free parking
- Life insurance
Quick apply
Paint Technician Apprentice
BCA —Rochester
- £9.50 - £11.64 an hour
- English
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Automotive Technician - Strip Fitter
BCA —Rochester
- £43,913.53 a year
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply
Sample Receipt Technician
Genuit Group —Sittingbourne
- Full-time
- IT
- Communication skills
Central IT Technician
Swale Academies Trust —Sittingbourne
- £29,587 - £31,198 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Employee assistance programme
- Referral programme
Quick apply
14d
Senior Science Technician
The Thinking Schools Academy Trust —Strood
- £29,255 - £40,190 a year
- School
- Employee assistance programme
- Referral programme
8d
Design & Technology Digital & Workshop Technician
Mayfield Grammar School —Gravesend
- From £23,601.43 a year
- Full-time
- CAD
- First Aid Certification
- Organisational skills
- Free parking
- Sick pay
Quick apply
Crematorium & Cemetery Administrator
WesterleighGroup —Basildon
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
7d
Maintenance
Hawthorn Manor Residential Home —Gillingham
- Full-time
- Maintenance
- Programmable logic controllers
- Organisational skills
- Free parking
Quick apply
3d
Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
Quick apply
Operations Technician
SSE —Rochester
- £45,452 - £54,311 a year
- Full-time
- Communication skills
- Employee discount
- Gym membership
1d
Maintenance Manager
Virgin Active —Bromley
- Up to £46,000 a year
- Full-time
- Annual leave
- Employee discount
2d
IT Infrastructure & Security Technician
Amphenol Limited Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9h
Electrical Tester- Southend on Sea
Sureserve —Southend-on-Sea
- £42,000 - £45,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Crematorium & Cemetery Assistant
WesterleighGroup —Basildon
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
2d
Body Shop Technician, MET Strip & Fitter
MotorAid Ltd —Basildon
- £45,000 - £55,000 a year
- Full-time
- Power tools
- In-person
- Hand tools
Quick apply
6d
IT Support Apprentice
JBC Skills Training Ltd —Orpington
- £17,680 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
Quick apply
6h

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1st Line Technician

Cyan Consultancy Ltd
Aylesford

Quick apply

Job details

Permanent
£23,000 - £25,000 a year

Benefits

Employee mentoring programme
Company pension
Private medical insurance

Qualifications

Microsoft Word
Authentication
TCP
Driving Licence
Microsoft Excel
Azure
Microsoft Outlook
GCSE
DHCP
VoIP
ITIL
CompTIA Network+
Computer networking
DNS
Organisational skills
SharePoint
IT
TCP/IP
Cybersecurity
CompTIA Security+
Communication skills
A Level
Active Directory
CompTIA A+
Intune

Full job description

Role Purpose

As a 1st Line IT Technician at Cyan IT, you will be the first point of contact for our clients’ IT support needs. You will play a vital role in delivering an exceptional service desk experience, ensuring that technical issues are resolved efficiently and professionally. Working within a dynamic Managed Service Provider environment, you will support a diverse client base across a range of technologies, with a strong emphasis on Microsoft 365, cybersecurity, and modern workplace solutions.

Key Responsibilities

Service Desk & Technical Support

Act as the first point of contact for all inbound support requests via phone, email, and ticketing system
Log, categorise, and prioritise incidents and service requests in the RMM platform
Diagnose and resolve 1st line technical issues within agreed SLA timeframes
Escalate unresolved issues to 2nd or 3rd line engineers with clear documentation and troubleshooting steps taken
Provide remote support to end users across multiple client organisations
Follow documented processes, runbooks, and standard operating procedures

Microsoft 365 & Cloud Services

Administer and support Microsoft 365 user accounts, licences, and mailboxes via the M365 Admin Centre
Troubleshoot issues with Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online
Assist with Entra ID (Azure AD) user management including password resets, MFA setup, and conditional access queries
Support the onboarding and offboarding of client users including account provisioning and device setup
Assist in managing and monitoring Microsoft Intune enrolled devices

Cybersecurity

Respond to basic security alerts and escalate potential incidents in line with client security policies
Assist in the deployment and monitoring of endpoint security tools
Support the roll-out of multi-factor authentication (MFA) and security awareness processes
Identify and report phishing attempts and suspicious activity in line with Cyber Essentials best practice
Educate end users on safe computing practices and company security policies

Hardware & Infrastructure

Set up, configure, and deploy laptops, desktops, and peripherals for client users
Perform basic hardware troubleshooting and coordinate warranty/repair processes
Support basic networking tasks including patching, connectivity troubleshooting, and Wi-Fi diagnostics
Assist with printer and peripheral configuration and support

Documentation & Continuous Improvement

Maintain accurate and up-to-date records of all support interactions within the ticketing system
Contribute to the internal knowledge base by documenting resolutions and common fixes
Participate in team meetings and service reviews, suggesting improvements where identified

Essential Skills & Knowledge

Microsoft 365 & Modern Workplace

Working knowledge of Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
Experience administering M365 user accounts, distribution groups, and shared mailboxes
Understanding of Exchange Online mail flow, rules, and spam filtering
Familiarity with OneDrive and SharePoint Online document management
Basic understanding of Microsoft Entra ID (Azure Active Directory) and user management

Cybersecurity Awareness

Understanding of core cybersecurity principles including phishing, malware, ransomware, and social engineering
Awareness of Cyber Essentials framework and common security controls
Experience supporting or deploying Multi-Factor Authentication (MFA)
Familiarity with endpoint protection tools and basic security alert management
Knowledge of data protection principles (GDPR) and secure data handling

Operating Systems & Hardware

Proficient in supporting Windows (Mac knowledge a plus) in a business environment
Ability to configure and troubleshoot common hardware issues (laptops, desktops, printers, peripherals)
Experience with Active Directory user management (password resets, account locks, group membership)
Understanding of DHCP, DNS, TCP/IP, and basic networking fundamentals

Service Desk & Soft Skills

Experience using an ITSM / ticketing platform
Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
Strong customer service ethos with a patient, professional, and helpful manner
Good organisational skills with the ability to manage and prioritise multiple tickets simultaneously
A methodical approach to problem-solving and fault diagnosis

Desirable Skills & Experience

Experience working within a Managed Service Provider (MSP) environment
Familiarity with RMM tools
Knowledge of Microsoft Intune and endpoint management
Experience with backup solutions (e.g. Acronis, Datto, Veeam)
Understanding of VoIP telephony systems
Exposure to ITIL frameworks and service management principles
Any vendor certifications: Microsoft (MS-900, MD-102, SC-900), CompTIA (A+, Network+, Security+)

Qualifications

GCSE Maths and English at Grade C/4 or above (or equivalent) - Essential
A-Levels, BTECs, or IT-related apprenticeship - Desirable
CompTIA A+, Microsoft Fundamentals (MS-900 / AZ-900), or equivalent entry-level IT certification - Desirable
Full UK driving licence - Advantageous

Person Specification

A genuine passion for technology and helping people
A proactive, can-do attitude with a willingness to learn and develop
Calm and professional under pressure, maintaining quality of service during busy periods
Team player who contributes positively to the wider service desk culture
Punctual, reliable, and committed to delivering excellent client experiences
Self-motivated with the ability to work independently when required

What Cyan IT Offers

Competitive salary commensurate with experience
Structured career development pathway from 1st to 2nd to 3rd line
Funded training and industry certifications (Microsoft, CompTIA, and more)
Friendly, supportive, and collaborative team environment
Regular team events and company socials
Pension scheme and holiday entitlement in line with company policy

Pay: £23,000.00-£25,000.00 per year

Benefits:

Company pension
Employee mentoring programme
Private medical insurance

Education:

GCSE or equivalent (required)

Experience:

Service Desk: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

line technician jobs in medway, ken

1st Line Technician

Electrical Control and Instrumentation Technician

Panel Technician Apprentice

Trainee QA Technician

Paint Technician Apprentice

Automotive Technician - Strip Fitter

Sample Receipt Technician

Central IT Technician

Senior Science Technician

Design & Technology Digital & Workshop Technician

Crematorium & Cemetery Administrator

Maintenance

Senior IT Support Technician

Operations Technician

Maintenance Manager

IT Infrastructure & Security Technician

Electrical Tester- Southend on Sea

Crematorium & Cemetery Assistant

Body Shop Technician, MET Strip & Fitter

IT Support Apprentice

I want to receive the latest job alerts for line technician in medway, ken

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