Service leader Work, Jobs in Melrose, Scb (with Salaries)

Financial Support and Assessment Team Leader- Galashiels Local Office
Scottish Borders Council —Galashiels
- £18.41 - £20.20 an hour
- Team management
- Mentoring
- Organisational skills
4d
Stock Manager
NEXT —Galashiels
- From £14,509 a year
- Part-time
- Leadership
- Employee discount
Care Team Leader
Mansfield Care —Galashiels
- £16.10 an hour
- Full-time
- Team management
- In-person
- Training & development
Quick apply
4d
Domino's Shift Manager
Domino's —Galashiels
- £13.20 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Starbucks Supervisor
The Explorer Group —Galashiels
- £14.25 - £14.53 an hour
- Full-time
- Restaurant management
- Mentoring
- Cleaning
- Employee assistance programme
- Flexible schedule
Children and Young People's Occupational Therapist
NHS Scotland —Melrose
- £43,231 - £52,679 a year
- Driving
13d
Change Manager (Organisational Change) - 3 Positions Available
East Lothian Council —Haddington
- £26.09 - £29.14 an hour
- Call to connect
- Hybrid work
- Travel
- In-person
- Work from home
4d
Charity and Service Manager
ParentSpace (SCIO) —Duns
- £38,500 a year
- Part-time
- Hybrid work
- Management
- Computer literacy
- Supervising experience
- Flexitime
- Flexible schedule
Quick apply
7d
Trainee Assistant Manager - Hotel
Cardrona Hotel Golf & Spa —Peebles
- £13.50 an hour
- Weekend availability
- English
- Hotel
- Team management
Quick apply
HR Adviser
SBHA —Selkirk
- £37,400 - £41,300 a year
- Full-time
- Research
- Recruiting
- Contracts
- Annual leave
6d
Part time Catering Assistant
Equans —Midlothian
- £14,237.60 a year
- Part-time
- Annual leave
- Employee assistance programme
Kitchen staff / 1233 - Hunters Hall, Galashiels
J D Wetherspoon plc —Galashiels
- £12.91 an hour
- Part-time
- Bar
- Customer service
- No experience needed
- Annual leave
- Employee discount
1d
Account Director
Equans —Midlothian
- Full-time
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
257314 (PP) Trainee Health Visitor
NHS Scotland —Lothian
- £52,845 - £61,466 a year
- Call to connect
5d
Assistant Professor - Interior Architecture and Design in Digital and Analogue Making
Heriot Watt University —Galashiels
- £37,694 - £47,389 a year
- Full-time
- Doctoral degree
- Research
- University
- Annual leave
- Flexible schedule
Services Assistant
Sainsbury's —Hawick
- £13.23 an hour
- Part-time
- Employee assistance programme
- Employee discount
21h
Projects Manager
Equans —Midlothian
- Full-time
- Microsoft Powerpoint
- Management
- Construction experience
- Annual leave
- Employee assistance programme
Trading Assistant
Sainsbury's —Hawick
- £13.23 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
21h
Graduate Management Trainee - Galashiels
Enterprise Mobility —Galashiels
- Full-time
- Customer service
- Bachelor's degree
- Team management
Business Support Assistant - Kelso Social Work
Scottish Borders Council —Kelso
- £13.73 - £14.46 an hour
- English
- Databases
16h

I want to receive the latest job alerts for service leader in melrose, scb

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Financial Support and Assessment Team Leader- Galashiels Local Office

Scottish Borders Council -
Galashiels

Apply Now

Job details

Permanent
£18.41 - £20.20 an hour
4 days ago

Qualifications

SVQ
Mentoring junior staff
Scottish Higher
Complaint handling
Performance management
Numeracy
Quality assurance
Team management
Mentoring
Organisational skills
Professional development mentoring
Customer interaction
Training & development
Leadership
Communication skills

Full job description

Job Details

Grade: 7A

Hourly Rate: £18.41- £20.20

Salary: £33,600.95 - £36,867.70 per annum

Contract Duration: Permanent

Hours - 35

Role Purpose

Are you an experienced customer-focused leader who wants to make a meaningful difference to people and communities? We are looking for a Financial Support and Inclusion Team Leader to help deliver the Council’s Scottish Welfare Fund and Discretionary Housing Payment services.

This is an excellent opportunity to lead a team that provides vital assessment, advice and support to residents who may be experiencing financial pressure or need help to access discretionary funding and welfare-related assistance.

What you will do

Lead, support and motivate a small team responsible for assessing applications for discretionary financial support, including Scottish Welfare Fund and Discretionary Housing Payments.
Make decisions on complex cases, reconsiderations and appeals, ensuring assessments are accurate, fair and in line with relevant legislation and guidance.
Provide mentoring, coaching and technical guidance to colleagues across the service, helping to build knowledge, confidence and consistency.
Carry out quality assurance checks and contribute to performance improvement, service planning and the preparation of statistical information.
Manage day-to-day line management responsibilities, including recruitment, induction, attendance, performance, learning and development.
Respond constructively to escalated enquiries and complaints, identifying opportunities to improve the customer experience.

About you

We are looking for someone with experience in a high-volume, customer-focused environment and a strong track record of making informed decisions in an income-based assessment setting. You will bring good leadership skills, experience of managing people, and the ability to support colleagues to achieve high standards in a busy and changing service

You will be organised, confident in communicating with a wide range of people, and committed to delivering excellent customer service. Knowledge of social security benefits, relevant legislation and financial assessment processes would be particularly valuable, along with strong numeracy and good digital skills.

What we are looking for

Experience and understanding of Welfare Benefits and Scottish Welfare Fund
Experience of leading and managing staff, including supporting performance and development.
Experience of working positively with the public, both face to face and by telephone.
Strong communication, organisational and interpersonal skills.

• Excellent numeracy and accuracy when handling financial or assessment information. • Ability to work flexibly, adapt to change and support others through service, system or legislative changes.

A genuine commitment to public service, equality, customer care and continuous improvement

Essential

At least 3 Highers including English and Mathematics or Arithmetic and 5 SCE Standard Grades at level 3 or above (or equivalent) or IRRV technician level or

An appropriate level of Customer Services, qualification or SVQ level 3 or

Higher National Certificate or Certificate in a relevant area of study or

Comparable experience and training

Informal Enquiries

Informal enquiries may be made to Scott Stewart at [email protected].

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Apply Now

Refine Your Search

service leader jobs in melrose, scb

Financial Support and Assessment Team Leader- Galashiels Local Office

Stock Manager

Care Team Leader

Domino's Shift Manager

Starbucks Supervisor

Children and Young People's Occupational Therapist

Change Manager (Organisational Change) - 3 Positions Available

Charity and Service Manager

Trainee Assistant Manager - Hotel

HR Adviser

Part time Catering Assistant

Kitchen staff / 1233 - Hunters Hall, Galashiels

Account Director

257314 (PP) Trainee Health Visitor

Assistant Professor - Interior Architecture and Design in Digital and Analogue Making

Services Assistant

Projects Manager

Trading Assistant

Graduate Management Trainee - Galashiels

Business Support Assistant - Kelso Social Work

I want to receive the latest job alerts for service leader in melrose, scb

Explore jobs in more locations

Job Details

Role Purpose

Essential

Informal Enquiries

Jobseeker tools

Employer Tools

Browse

Stay Connected