Customer systems support Work, Jobs in Mere, Wil (with Salaries)

Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
13d
Waterway Operative
Canal & River Trust —Stourton
- £26,315 a year
- Weekend availability
- Customer service
- IT
- Communication skills
6d
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Onsite IT Engineer ( Working from the office and client sites)
Prodigy IT Solutions —Blandford Forum
- £25,000 - £42,000 a year
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
Customer Service Advisor
Barclays —Yeovil
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Part Time Administrator
The Amber Foundation - Charity number 1051388 —Warminster
- £19,827.60 a year
- 8 hour shift
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee discount
- Life insurance
Quick apply
5h
Air Ambulance SUPPORTER AND DONATIONS OFFICER, Wimborne, Dorset
Dorset and Somerset Air Ambulance —Wimborne
- £27,000 - £28,000 a year
- Part-time
- CRM software
- Customer service
- English
- Health & wellbeing programme
- Sick pay
Quick apply
6d
IT Service Desk Analyst
Help for Heroes —Salisbury
- £30,255 a year
- Full-time
- Hybrid work
- Microsoft Access
- Continuous improvement
- Travel
- Annual leave
- Employee discount
5d
Customer Success Specialist
Furniturebox UK —Warminster
- £26,000 - £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Driving
- Computer skills
- Work from home
- Employee assistance programme
Quick apply
IT Business Systems Manager
Callen-Lenz —Salisbury
- From £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Annual leave
WMF Default Process Coordinator
Serco Group —Yeovil
- Full-time
- Military
- Employee assistance programme
Cold Store Operative
Wyke Farms —Wincanton
- £12.71 - £16.72 an hour
- Full-time
- Forklift
- Driving
- Computer skills
- Free parking
- Store discount
Quick apply
14d
Customer Assistant - Scanning
Morrisons —Wincanton
- Annual leave
- Employee discount
Quick apply
14d
RCC Administrator
Holcim —Frome
- Administrative experience
- Continuous improvement
- Organisational skills
- Employee discount
10d
Medical Records Courier
Somerset NHS Foundation Trust —Yeovil
- £25,272 a year
- Part-time
- Data entry
- Annual leave
- Employee discount
7d
Cyber Security Analyst
Leonardo UK Ltd —Yeovil
- £37,318 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Referral programme
Permanent Evenings Logistics Operations Support
Cal South Ltd —Devizes
- £24,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Customer service
- Organisational skills
- Gym membership
Quick apply
4d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
2h
Commercial Operations Administrator
Longleat —Warminster
- £12.96 an hour
- Monday to Friday
- Customer service
- Merchandising
- Administrative experience
- Store discount
- Employee assistance programme
11d
Inventory Coordinator
Merck KGaA —Gillingham
- Microsoft Excel
- ERP systems
- Communication skills

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Customer Systems Support

iFacility -
Shepton Mallet

Quick apply

Job details

Full-time
£25,800 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

Job Description

Customer Systems Support (Work 4 on 4 off shift pattern)

iFacility is a leading technology company providing security integrated solutions to companies throughout the UK. Our customers come from a wide range of business sectors, including retail and leisure, with names such as Greggs, Burger King, The Gym Group, Thatcher’s and more! As a business we are experiencing a time of growth and this is where you come in!

Your Role

We are seeking your skills and knowledge to help us build our operations team. Working in the role of Customer Systems Support. You will be the first point of contact for supporting our external customer with their IT issues.

What will you need to be interested in? IT, customer service, administration and working as part of a team.

Key Responsibilities:

Handling calls, emails, and support cases for customers and keeping them updated on progress of issues and queries
Managing and maintaining installations and support for a portfolio of customers. Handling technical issues for CCTV recording and monitoring
Working with remote engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards
Provide remote reactive and preventative maintenance of your customers systems
Resolve issues remotely or set up cases for field engineers to attend
Support field engineers on site to lead successful resolutions of faults
Update customer support cases and process through to invoicing
Attend inhouse or external training activities, which may include certification or Health & Safety training as required
Contribute to the development of colleagues, systems, processes, procedures
Good communication skills and ability to collaborate with team members and escalate issues where necessary
Respond to customers needs via the telephone, emails and other systems, experience of diary management
Any other tasks required to fulfil the role of a Customer Systems Support

Essential Skills, Knowledge and Abilities:

IT Literate, use of Microsoft packages
Experience of responding to technical issues
Experience of working in a call centre environment or remotely
Experience with remote support software
Willingness to learn inhouse and customers IT Systems
Desktop PC troubleshooting experience
Proven excellence in customer service
Ability to build trust with new/existing customers
Adhere to company policies and procedures
Able to follow instructions on company processes and products
Willing to learn about IT and security products
Ability to use your own initiative and problem solve
Experience of working in a fast-paced environment

Person Specification:

Be able to think on your feet and respond to customers in a timely and accurate manner
Demonstrate flexibility and adaptability to meet customer requirements
Positive, professional and can-do attitude
Honest, reliable, trustworthy, friendly and approachable
Have a passion for providing the highest levels of customer service
Willing to learn and take responsibility for own personal development
Motivated to learn new skills and knowledge.

If you are interested in this role then please send your CV to [email protected]. I look forward to hearing from you.

Job Type: Full-time

Pay: £25,800.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer systems support jobs in mere, wil

Customer Systems Support

Waterway Operative

2nd Line Technical Support

Onsite IT Engineer ( Working from the office and client sites)

Customer Service Advisor

Part Time Administrator

Air Ambulance SUPPORTER AND DONATIONS OFFICER, Wimborne, Dorset

IT Service Desk Analyst

Customer Success Specialist

IT Business Systems Manager

WMF Default Process Coordinator

Cold Store Operative

Customer Assistant - Scanning

RCC Administrator

Medical Records Courier

Cyber Security Analyst

Permanent Evenings Logistics Operations Support

Customer Services Team Leader

Commercial Operations Administrator

Inventory Coordinator

I want to receive the latest job alerts for customer systems support in mere, wil

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