It analyst Work, Jobs in Middlesex, Gtl (with Salaries)

IT Support Analyst
Leyland SDM —Wembley
- Communication skills
1d
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
2d
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
8d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
12d
Business Systems Analyst
Anthropic —London
- £130,000 - £165,000 a year
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Flexible schedule
5d
IT PMO Junior Analyst
Crédit Agricole CIB —London
- English
- SharePoint
- Business
9d
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Apprentice IT Service Desk Analyst
CWA —London
- Full-time
- Organisational skills
- Communication skills
- Annual leave
7d
IT Systems Business Analyst
Forterro —London
- Writing skills
- Analysis skills
- Team management
Service Desk Analyst
Synapri —London
- DevOps
- Continuous improvement
- Agile
Technical Support Analyst
CoStar Group —London
- Full-time
- Databases
- Bachelor's degree
- No degree
- Annual leave
IT Support Analyst
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- SharePoint
- Employee assistance programme
Quick apply
Junior IT Collaboration Analyst
The Salvation Army —London
- £34,854 a year
- Full-time
- No degree
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
IT Security Analyst
Withersworldwide —London
- Full-time
- Hybrid work
- Writing skills
- Communication skills
- Profit sharing
- Employee discount
IT Analyst, Field Support Engineer
Axiom Technologies —Amersham
- Full-time
ICT Service Desk Analyst
King's College Hospital NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Microsoft Outlook
- Windows
- Computer networking
19h

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IT Support Analyst

Leyland SDM -
Wembley

Apply Now

Job details

1 day ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident queue management
Ticket management
Ticket management systems
Mobile device management
Customer support
Customer interaction
Network monitoring
Communication skills
Intune
Mobile devices

Full job description

Location

Wembley

Salary:

Competitive salary plus benefits

Job ref:

128919

Published:

2 days ago

Role Overview: The IT Support Analyst serves as the primary escalation point for the majority of IT support interactions. This role involves providing colleagues with the IT support they need to perform their jobs effectively, ensuring prompt identification and resolution of issues. You'll work proactively to prevent issues and continuously improve service quality. With a strong emphasis on customer service, you'll deliver a professional and responsive IT service, contributing to a collaborative and supportive work environment.

Key Responsibilities:

Technical Support: Provide IT support, training, and advice via phone, self service tickets, and walk-ups, collaborating with the IT Team when needed and escalating cases to the next level of support when necessary.
Customer Interaction Management: Efficiently manage customer interactions using the current ITSM tool, ensuring proper resolution of assigned tickets.
Communication Channel: Provide colleagues with comprehensive and timely communication on the tickets you have been assigned .
Customer Service Excellence: Deliver high-level customer service, understanding issue impacts and managing them appropriately.
Knowledge Management: Maintain and enhance the Knowledge Portal, sharing insights and updates.
Business Understanding: Maintain an understanding of Service Desk business processes and adhere to Information Security policies.
Incident Escalation: Follow procedures for escalating major incidents and ensure tickets contain accurate information for troubleshooting.
Proactive Monitoring: Monitor key systems, backups and networks for problems and identify potential issues, resolving where possible and escalating to higher levels or product specific support where necessary.
Inventory Management: Keep records of IT hardware and software inventory and update when changes occur or items are lost or disposed and produce reports. Track software license allocations and request new licenses when required.
Patching and updating systems: Keep desktop and sever systems up-to-date by applying updates and patches, particularly as the result of reported vulnerabilities. Ensure security products are kept up-to-date and compliant with group infosec standards.

Skills and Experience Required:

Essential:

IT Service Management:* Proficiency in IT service case management and case documentation and communication.

Technical Troubleshooting:* Fundamental skills in desktop and network troubleshooting, including printer support and IP telephony systems.

Device Setup:* Competence in desktop, laptop, handheld terminals, iOS, and Android device setup and support, network switch and access point configuration. Image installation with InTune and other image management mobile device management software.

Software Experience:* Experience with Microsoft Windows 11, Office 365 Administration tasks, Business Central ERP, LS Central Retail, mobile device management applications, remote support applications, access control systems, IP Telephony systems and Active Directory.

Communication:* Excellent communication skills, including IM, chat, and email, with a great telephone manner.

Customer Interaction:* Patience and understanding when communicating with users, taking ownership of incidents and problems.

Desirable:

Customer Service:* Experience or exposure to providing a high degree of customer service.

Windows Server Systems:* Understanding of windows server services and configuration.

Apply Now

Refine Your Search

it analyst jobs in middlesex, gtl

IT Support Analyst

IT Support Analyst

End User Support Analyst

IT Support Analyst

Service Desk Analyst

IT Support Analyst

IT Service Desk Analyst

Business Systems Analyst

IT PMO Junior Analyst

Operational IT Analyst

Apprentice IT Service Desk Analyst

IT Systems Business Analyst

Service Desk Analyst

Technical Support Analyst

IT Support Analyst

Junior IT Collaboration Analyst

IT Operations Analyst

IT Security Analyst

IT Analyst, Field Support Engineer

ICT Service Desk Analyst

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