Head of product Work, Jobs in Milford, Sry (with Salaries)

Head of Customer Success
MAS Technicae Group (International) Ltd —Horsham
- From £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Free parking
- Store discount
Quick apply
13h
Travel Consultant
Trailfinders —Guildford
- £44,000 - £49,000 a year
- Sales
Change & Delivery Lead - Defined Contributions/ Master Trust
XPS Pensions Group —Reading
- Full-time
- Remote
- Continuous improvement
- Employee discount
- Referral programme
Accuracy and Loss Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Travel
- Annual leave
- Employee assistance programme
Customer Journey Manager - Marketing
Rocksteady Music School —Liphook
- £40,000 - £48,000 a year
- Full-time
- Customer service
- School
- Marketing
- Free parking
- Employee discount
Quick apply
Venue Account Manager - Exhibitions
ADS Group Ltd —Farnborough
- Weekend availability
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
Head of Marketing UK and Ireland
Elanco —Hook
- Full-time
- Sales
- Marketing
- Master's degree
Projects & Value Lead (Supply Chain)
KFC —Woking
- Full-time
- Analysis skills
- Project management
- Restaurant
- Employee assistance programme
- Employee discount
7d
Head of Transitions
Just Group —Reigate
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
4d
Pensions Analyst (Accounts & Member Data)
UK Power Networks —Crawley
- £37,000 - £42,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
1d
Project Manager
Saputo Inc. —Weybridge
- Full-time
- Project management
- Travel
- Communication skills
- Free parking
- Work from home
Business Account Manager - Discounters
KP Snacks —Slough
- Full-time
- Hybrid work
- Flexitime
- Employee discount
Quick apply
Travel Sales Consultant
Trailfinders —Windsor
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Senior Project Manager
Surrey Satellite Technology Limited —Guildford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Business Continuity Officer
Allianz —Guildford
- £60,000 a year
- Full-time
- Hybrid work
- AI
- Employee discount
Financial Planning & Analysis Manager
Infor —Farnborough
- Hybrid work
- Microsoft Excel
- Management
- Master's degree
Head of Architecture_2939
Allianz —Guildford
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
- Employee discount
Head of Long Haul & Head of Short Haul (2 roles)
IAG Loyalty —Crawley
- Hybrid work
- Travel
Finance Manager – Network Strategy Transformation
Gist Limited —Basingstoke
- Monday to Friday
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
13d

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Head of Customer Success

MAS Technicae Group (International) Ltd
Horsham

Quick apply

Job details

Permanent | Full-time
From £45,000 a year
13 hours ago

Benefits

Free parking
Store discount
Private dental insurance
Flexitime
Company pension
Work from home
Company events
Private medical insurance
Employee discount
Sick pay
On-site parking

Qualifications

Driving Licence
Salesforce
HubSpot
SaaS
Account management
Communication skills

Full job description

About the Role

This is a unique opportunity to establish and lead Customer Success within one of the UK's leading home care software providers.

Initially, you'll operate as the primary Customer Success Manager, taking ownership of customer health, retention and adoption across the customer base. As the function grows and the business continues to scale, there will be the opportunity to shape processes, influence strategy and build a Customer Success team around you.

This role is ideal for someone who enjoys being hands-on today while wanting the opportunity to develop into a leadership position as the function evolves.

Key Responsibilities

Customer Success & Relationship Management

Own a portfolio of CareLineLive customers across the customer lifecycle.
Build trusted relationships with operational leaders and executive stakeholders.
Develop and execute Customer Success Plans aligned to each customer's objectives.
Conduct regular Quarterly Business Reviews (QBRs) with strategic accounts.
Act as the primary point of contact for customer success and ongoing account health.

Customer Health & Retention

Monitor customer health using agreed success metrics and RAG status.
Identify risks early and create proactive recovery plans for at-risk customers.
Maintain accurate customer health records within CRM.
Drive customer retention and renewal readiness.
Produce regular reports on customer health, retention risks and opportunities.

Product Adoption & Value Realisation

Help customers maximise their use of the CareLineLive platform.
Encourage adoption of new features, integrations and best practice workflows.
Deliver proactive customer engagement through training, webinars and success initiatives.
Ensure customers realise measurable operational and commercial benefits from the platform.

Commercial Growth

Identify opportunities for licence growth, additional modules and platform expansion.
Work alongside the Sales team to progress expansion opportunities.
Support contract renewal planning and commercial discussions where required.
Contribute towards Net Revenue Retention (NRR) and Expansion ARR targets.

Voice of the Customer

Capture customer feedback, feature requests and market insights.
Work closely with the Product team to ensure customer needs influence future product development.
Communicate product roadmap updates and new capabilities to customers.

Cross-Functional Collaboration

Work closely with:

Sales
Support
Professional Services
Product
Engineering
Marketing
Finance

to deliver an exceptional end-to-end customer experience.

What We're Looking For

Essential

Previous experience in a Customer Success, Account Management or Customer Relationship role within a SaaS business.
Strong commercial awareness with experience supporting customer retention and growth.
Excellent relationship-building and stakeholder management skills.
Experience delivering Executive or Quarterly Business Reviews.
Ability to interpret customer data and identify risks and opportunities.
Excellent communication and presentation skills.
Highly organised with strong attention to detail.

Desirable

Experience working with healthcare, social care or workforce management software.
Experience using CRM platforms such as HubSpot or Salesforce.
Understanding of SaaS customer success metrics including GRR, NRR, churn and product adoption.
Experience working within a fast-growing technology business.

Success Measures

The successful candidate will be measured against:

Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Customer Health Score
Product Adoption
QBR Completion
Customer Satisfaction (CSAT/NPS)
Expansion Revenue
Renewal Performance
Reduction in At-Risk Accounts

Why Join CareLineLive?

This is an opportunity to help shape and mature the Customer Success function within one of the UK's leading home care software providers. You'll play a key role in improving customer outcomes, influencing product direction and supporting the continued growth of the business.

Job Types: Full-time, Permanent

Pay: From £45,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Flexitime
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay
Store discount
Work from home

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Horsham RH13 0AS

Quick apply

Refine Your Search

head of product jobs in milford, sry

Head of Customer Success

Travel Consultant

Change & Delivery Lead - Defined Contributions/ Master Trust

Accuracy and Loss Manager

Customer Journey Manager - Marketing

Venue Account Manager - Exhibitions

Head of Marketing UK and Ireland

Projects & Value Lead (Supply Chain)

Head of Transitions

Customer Success Manager

Pensions Analyst (Accounts & Member Data)

Project Manager

Business Account Manager - Discounters

Travel Sales Consultant

Senior Project Manager

Senior Business Continuity Officer

Financial Planning & Analysis Manager

Head of Architecture_2939

Head of Long Haul & Head of Short Haul (2 roles)

Finance Manager – Network Strategy Transformation

I want to receive the latest job alerts for head of product in milford, sry

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