Helpdesk team Work, Jobs in Milton Common, Oxf (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
11d
Helpdesk Coordinator
Q3 Services Group Limited —Theale
- £30,000 a month
- Part-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Work from home
- Employee discount
Quick apply
2d
Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
IT Support Technician
Eton College —Windsor
- Up to £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee assistance programme
1d
Helpdesk Advisor
Churchill Group —Hemel Hempstead
- Up to £30,420 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
3d
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Upper Heyford
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
Cloud Solutions Architect (AWS Infrastructure) UK remote
Genedata —Amersham
- Full-time
- Remote
- DevOps
- AWS
- IT
Customer Service Advisor
Steyn Group —Oxford
- £12.00 - £13.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Analysis skills
- Referral programme
IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- School
- Employee assistance programme
1d
DCL Business Support Admin Assistant
SouthOxfordshireAndVale —Abingdon
- £33,565 - £39,271 a year
- Microsoft Office
- Data entry
- Time management
- Flexible schedule
Quick apply
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
Business Support Administrator - FTC (18M)
Emcor —Theale
- Up to £28,550 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Quick apply
5d
Helpdesk Supervisor
CBRE —Bracknell
- Full-time
- Maths
- AI
- Leadership
Shift Lead - Food - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Full-time
- Employee discount
Electrical Engineer
Emcor —Oxford
- £43,000 a year
- Full-time
- Customer service
- Laboratory experience
- HVAC
Quick apply
Data Centre Supervisor
Emcor —Theale
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
12d
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- SQL
12d
Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Part-time
- Employee discount

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

helpdesk team jobs in milton common, oxf

IT Helpdesk Team Lead

Helpdesk Coordinator

Customer Helpdesk Support

Technical Helpdesk

IT Support Technician

Helpdesk Advisor

Scheduling Team Member / Administrator

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Cloud Solutions Architect (AWS Infrastructure) UK remote

Customer Service Advisor

IT Technical Services Manager

DCL Business Support Admin Assistant

IT Engineer

Business Support Administrator - FTC (18M)

Helpdesk Supervisor

Shift Lead - Food - Oxford Cowley Road Simply Food

Electrical Engineer

Data Centre Supervisor

AI & Automation Specialist

Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food

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