Customer service team lead Work, Jobs in Milton Keynes, Bkm (with Salaries)

Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Team Leader - Employment Support Service
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Team management
- No degree
- Budgeting
- Annual leave
- Work from home
7d
Sales Lead, Midlands UK
Tesla —Milton Keynes
- English
- Business development
- Continuous improvement
9d
Junifer Capability Lead
Shell Energy —Milton Keynes
- Full-time
- Continuous improvement
- Training & development
- Communication skills
- Flexible schedule
7d
Business Development Lead
bp —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Writing skills
- Analysis skills
- Relocation assistance
9d
Junifer Capability Lead
Shell —Milton Keynes
- Full-time
- Continuous improvement
- Training & development
- Communication skills
- Flexible schedule
7d
Digital Experience Lead
Complii —Northampton
- Full-time
- Remote
- Product management
Quick apply
Lead Customer Experience Manager
Sainsbury's —Banbury
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
13d
Arrivals - Team Leader
WHSmith Travel —Luton
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
VM Team Manager FTC
Matalan —Milton Keynes
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
9d
Team Leader
Mountain Warehouse —Rushden
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Team Leader
Card Factory —Dunstable
- £13 an hour
- Customer service
- Leadership
3d
Team Leader - Rapid Response
CS Cleaning (Milton Keynes) Ltd. —Broughton
- £14.00 - £15.13 an hour
- Part-time
- Driving
- Cleaning
- Time management
- Flexible schedule
Quick apply
Product Team Leader
River Island —Luton
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Arrivals - Team Leader
WHSmith Group —Luton
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
Marquee Team Leader
A E Hire —Northampton
- From £35,000 a year
- Weekend availability
- Organisational skills
- In-person
- Communication skills
Quick apply
1d
Team Leader
Swim Sports Company Ltd —Hitchin
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Supervising experience
- School
- Employee discount
Quick apply
Lead Online Manager
Sainsbury's —Aylesbury
- From £37,000 a year
- Team management
- Training & development
- Retail management
- Employee discount
Front of House Team Leader
Carlsberg Marston's Brewing Company —Northampton
- £10 - £14 an hour
- Temporary
- Hospitality
- Bar
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Retail Team Lead
UOE —Thame
- £14.40 an hour
- Weekend availability
- Customer service
- Training & development
- Retail management

I want to receive the latest job alerts for customer service team lead in milton keynes, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near milton keynes, bkm

Customer Success People Lead

Xero -
Milton Keynes

Apply Now

Job details

Full-time

Qualifications

Google Suite
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Performance management
Team management
Customer loyalty building
Multidisciplinary collaboration
HubSpot
SaaS
Leadership
Communication skills

Full job description

The role / impact

As a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and product adoption for Xero. Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists.

Your focus will be on increasing our contribution to overall revenue by guiding day-to-day outputs across key initiatives, elevating team capabilities through continuous coaching, and ensuring the team is equipped to deliver on a variety of strategic campaigns. By fostering a supportive and high-performing environment, you will directly influence customer retention and long-term satisfaction.

The team & how they connect

You will join a collaborative and cross-functional community within the broader Customer Experience team. We work closely with global go-to-market, product, marketing, and technology partners to deliver seamless customer journeys. Together, we focus on supporting small businesses and advisors to thrive by executing impactful onboarding and growth programmes.

Initially, the role will focus on:

Guiding and coaching a team of specialists to drive customer retention and growth across advisor and small business channels.
Implementing modern onboarding and engagement methodologies to elevate product utilisation and customer sentiment.
Delivering on diverse always-on and strategic campaigns aligned with our global go-to-market plan.
Utilizing CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot alongside G-Suite tools to analyze customer health data and refine workflows.

Where and how you can work

At Xero, we offer a flexible, hybrid working environment designed to support balance and collaboration. You can work from a mix of home and our modern UK office spaces, coming together with the team on designated boost days to connect, collaborate, and share ideas

Xero is a Great Place to Work UK accredited.

Here are some of the things we are looking for

Demonstrated experience mentoring, coaching, or leading teams within customer success, sales, or customer experience environments.
A background in SaaS or digital platforms, paired with a solid understanding of customer success principles or sales motions.
You bring an analytical approach to using customer data and metrics to guide decision-making and drive positive outcomes.
Exceptional communication and stakeholder management skills, with the ability to build trust and influence across all business levels.
Familiarity with CRM or Customer Success tools such as Salesforce, Gainsight, or HubSpot.
An adaptive leadership style and growth mindset that helps you embrace change and support your team through evolving priorities.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Join a Great Place to Work-Certified company where your voice matters.

Apply Now

Refine Your Search

customer service team lead jobs in milton keynes, bkm

Customer Success People Lead

Team Leader - Employment Support Service

Sales Lead, Midlands UK

Junifer Capability Lead

Business Development Lead

Junifer Capability Lead

Digital Experience Lead

Lead Customer Experience Manager

Arrivals - Team Leader

VM Team Manager FTC

Team Leader

Team Leader

Team Leader - Rapid Response

Product Team Leader

Arrivals - Team Leader

Marquee Team Leader

Team Leader

Lead Online Manager

Front of House Team Leader

Retail Team Lead

I want to receive the latest job alerts for customer service team lead in milton keynes, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected