Call centre team Work, Jobs in Milton Keynes, Eng (with Salaries)

Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Call Centre Agent
Homesure —Bedford
- £550 - £650 a week
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Fraud Analyst
FIS Global —Milton Keynes
- £12.71 an hour
- Full-time
- Computer literacy
- Data analysis skills
- Organisational skills
- Free parking
- Paid training
Team Leader
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
10d
Security Officer
Mitie —Milton Keynes
- Customer service
11d
SSA - Support Services Administrator - HMP Woodhill
Ministry of Justice —Milton Keynes
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Typing
- Annual leave
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Scheduling Administrator
Securitas UK —Milton Keynes
- £28,000 a year
- Full-time
- Continuous improvement
- Data entry
- Time management
- Employee discount
Quick apply
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Sony Sales Promoter
Sony Promoters —Milton Keynes
- £12.71 an hour
- Retail sales
Planner/Works Programmer
Mears Group —Milton Keynes
- Up to £29,303.90 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
CCTV Operator/Customer services
Mitie —Northampton
- £31,994.19 a year
- Overtime
- Customer service
- Computer literacy
- No experience needed
2d
Customer Service Consultant
Simply Business —Northampton
- £27,280.50 - £34,866.00 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Annual leave
- Work from home
2d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Northampton
- £3,800 a month
- Full-time
Quick apply
Operational Support Grade - HMP Woodhill (Prison Support Role)
Ministry of Justice —Milton Keynes
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Patient Advisor
Whaddon Healthcare —Milton Keynes
- Part-time
- Microsoft Word
- Computer literacy
- GP surgery experience
- Free parking
- Sick pay
Quick apply
Control Room and Mobile Patrol Officer
Aegis Support Services —Wolverton
- £13.45 an hour
- Full-time
- Computer literacy
- Bachelor's degree
- Driving
Quick apply
Customer Service Advisor
Copart —Bedford
- £27,976 a year
- Monday to Friday
- Communication skills
- Employee discount
- Life insurance
Quick apply
Customer Service & Sales Advisor
Raja Pack UK —Bedford
- £27,000 - £30,000 a year
- Full-time
- Free parking
Quick apply
11d
Apprentice Information and Communication Technician
Routeco —Milton Keynes
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d

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call centre team jobs near milton keynes, eng

Helpdesk Agent (Full Time Office Working inc weekends)

Ostara Systems -
Milton Keynes

Apply Now

Job details

Full-time
£26,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system

The successful candidate will also be able to:

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
Manage their own work flow and administrative tasks in line with client SLAs
Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.
Communicate both internally and externally with emphasis on a pro-active service delivery
To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
To actively promote and act as an Ambassador for the services which our clients represent.
To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.
Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.
Take proactive steps to positively impact Contact Centre targets & measures.
With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.
To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel
Strong verbal and written communication skills within a professional environment
2 years or more experience working in a customer service environment
Effective in ensuring the customer is at the forefront of all we do
Demonstrate a strong commitment to customer service in all activities
Demonstrate a desire to learn and succeed in a service environment
Excellent problem-solving skills
Excellent communication & Influencing skills

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Apply Now

Refine Your Search

call centre team jobs in milton keynes, eng

Helpdesk Agent (Full Time Office Working inc weekends)

Call Centre Agent

Fraud Analyst

Team Leader

Security Officer

SSA - Support Services Administrator - HMP Woodhill

Intelligence and Incident Response Co-ordinator

Scheduling Administrator

Call Centre Agent - Fundraising

Sony Sales Promoter

Planner/Works Programmer

CCTV Operator/Customer services

Customer Service Consultant

JUNIOR SALES CONSULTANT

Operational Support Grade - HMP Woodhill (Prison Support Role)

Patient Advisor

Control Room and Mobile Patrol Officer

Customer Service Advisor

Customer Service & Sales Advisor

Apprentice Information and Communication Technician

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