Guest service agent Work, Jobs in Mitcham, Greater London (with Salaries)

Box Office Sales Executive
The Lost Estate —London
- £26,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Computer literacy
- Annual leave
- Work from home
Quick apply
2h
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
12d
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
14d
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Team management
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
8d
Guest Service Agent
Hotel Indigo - Reception —London
- £26,437 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
2d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
- Hotel experience
Night Concierge
Rendall & Rittner —London
- £30,382 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Reception and Club Host
Rendall & Rittner —London
- £32,500 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
- Annual leave
Quick apply

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guest service agent jobs near mitcham, greater london

Box Office Sales Executive

The Lost Estate -
London

Quick apply

Job details

Full-time | Fixed term contract
£26,000 - £28,000 a year
2 hours ago

Benefits

Annual leave
Work from home
Employee discount
Flexible schedule

Qualifications

Hospitality
Sales
Computer literacy
English

Full job description

The Lost Estate is an immersive hospitality and arts company that brings classic stories to life, creating fantastical immersive worlds, packed with dining, mixology, theatre, and world-class performance.

We seek an experienced Box Office Sales Executive to join our fast-growing team. You will be responsible for managing our Box Office communication channels and driving sales and upsells across multiple shows. If you have a passion for selling and are seeking a fast-growing, mission-driven start-up, we can't wait to hear from you.

WHO YOU ARE

We believe that great Arts and Hospitality experiences can change lives. This role is for someone who wants to join that mission, by crafting the extraordinary 1-to-1 guest interactions that begin such experiences. You should have at least 1-2 years experience in hospitality/events/arts/commercial box office, contact centre and customer service roles.

ROLE REQUIREMENTS

PERSONAL SKILLS

Passion for 1-to-1 interactions. The successful candidate will relish all interactions with our guests. They will take pride in being a confident, optimistic, and empathetic first port of call for the company. Building rich 1-on-1 relationships via phone/email/in person will be a source of energy and fulfilment.
Love of sales. The successful candidate will get a kick out of driving our sales graph every day. The thought of setting new Box Office records will be exhilarating. They will see every interaction as 'step 1' in a potential sale and obsess over how to maximise their personal conversion rate.
Passion for the Arts and Hospitality. The successful candidate will share our core belief that Arts and Hospitality experiences can change lives.
Fastidious with good attention to detail, whilst also being able to work at pace
Competency with mastering multiple systems and process across the ticketing ecosystem
Motivated and proactive, able to efficiently work at pace during the busy festive period
Confident, personable team-player, both within the Box team and wider company

TECHNICAL SKILLS

Computer literacy. Knowledge of specific ticketing platforms or software is not essential. However, the ability to learn new platforms quickly and efficiently is.
Written English. You must be able to respond to guest emails incisively and charismatically. Exceptional spelling and grammar are also essential.
Confident and experienced handling customer enquiries using online phone software

PRIOR EXPERIENCE

1-2 years in an art/events box office or sales and customer service department. This should have included the use of: Online ticketing platforms and third-party ticketing agents and CRM and sales reporting software

ROLE RESPONSIBILITIES

Driving sales of tickets, memberships and the upsell of products and experiences
Responding to customer enquiries via phone, email, social media and in person (including handling exchanges/refunds, dietary requirements, complaints, special requests, and general queries) flagging key queries and requirements to management and other departments when necessarY
Managing our telephone reservation system to reduce no-shows and last-minute changes (dietaries and access requirements) as well as maximise upsells and preorders (menu upgrades, drinks packages).
Reporting of trends in both queries and feedback of guests to the Head of Sales & Customer Services and wider team.

DATES/PAY/BENEFITS

We have one full time, 6 month fixed term position commencing ASAP

Salary:

Salary: £26.000 - £28,000 pro rata, depending on experience, plus commission available on sales over target.
Bonus based on sales
Hours: 40 hrs/week, weekend work required
Holidays: 30 days annual leave, including public holidays, pro-rated.
Probation period: 1 month
Flexible working schedule, including working from home where appropriate

Benefits including:

Free tickets to The Lost Estate shows (subject to availability)
Staff discount on drinks at The Lost Estate shows
Hybrid work model - up to 2 days WFH per week
Late start/flexible hours when you need it

Pay: £26,000.00-£28,000.00 per year

Work Location: Hybrid remote in London W14 9LP

Quick apply

Refine Your Search

guest service agent jobs in mitcham, greater london

Box Office Sales Executive

Reservations Agent

Front Office Team Member (Camden Lock)

Guest Experience Agent, Pre-Opening - The St. Regis London

Night Guest Service Agent