Customer service representative Work, Jobs in Mitchell, Con (with Salaries)

Customer Service Assistant
Ethica Diamonds —Newquay
- £28,000 a year
- Full-time
- CRM software
- Computer literacy
- English
- Store discount
- Employee discount
Quick apply
3h
Customer Service Assistant
Shell Forecourts —Newquay
- £12.71 an hour
- Part-time
- Merchandising
- Cleaning
- In-person
Quick apply
11d
Client Service Co-Ordinator
Coodes Solicitors —St. Austell
- Full-time
- Organisational skills
- Front desk
- Computer skills
7d
Customer Service Representative
St. Eval Candle Company —Wadebridge
- £26,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Profit sharing
Quick apply
4d
Customer Service Advisor
The Travel Chapter —Wadebridge
- £26,227.50 a year
- Full-time
- Guest services
- Employee discount
Quick apply
Customer Services Advisor
Halfords —Camborne
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
Customer Service Assistant
ESS Compass —Helston
- £12.76 an hour
- Customer service
- Cash handling
4d

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Customer Service Assistant

Ethica Diamonds
Newquay

Quick apply

Job details

Permanent | Full-time
£28,000 a year
3 hours ago

Benefits

Store discount
Company pension
Employee discount

Qualifications

CRM software
Computer literacy
English
Email software
Complaint handling
Data entry
Customer interaction
Outbound calling
Communication skills
Office experience

Full job description

Who are we:

We're Ethica Diamonds, an independent jewellery brand specialising in lab-grown diamond engagement rings, wedding rings and bespoke design. Based in Cornwall, we combine modern jewellery design with a personal, down-to-earth approach to helping customers find or create the right piece.

We’re a small, ambitious team, so everyone plays an important role. If you like being part of a growing independent business, you’ll fit right in.

Overview

Join our dynamic team as a Customer Service Assistant, where your enthusiasm and communication skills will make a real difference in our customers' experiences! In this vibrant role, you will be the friendly voice and helpful face that ensures every customer feels valued, understood, and satisfied. Your multitasking abilities and attention to detail will drive smooth interactions across various channels, creating a welcoming environment that encourages loyalty and positive engagement.

Duties

Welcome customers into the store and provide friendly, helpful face-to-face service
Assist customers with general questions and help direct them to the right member of the team when needed
Follow up with customers after their purchase to encourage feedback and reviews
Respond to customer reviews and engage with customers across review platforms
Contact customers by email, phone and messaging where required
Keep customer records accurate and up to date
Enter and organise customer, order and enquiry information across our systems
Update spreadsheets, CRM records and internal databases
Keep track of outstanding customer follow-ups
Support the wider team with general administrative tasks
Maintain a friendly, professional and helpful tone in all customer communication

Requirements

Confident using a computer and comfortable learning new systems
Good basic knowledge of email, spreadsheets and online software
Accurate and organised when entering information
Comfortable communicating with customers
Friendly, approachable and professional
Good written English
Reliable and able to manage straightforward tasks independently
Willing to learn and take on new responsibilities
A positive attitude and genuine eagerness to get involved
Previous customer service or office experience

Why Ethica?

Jewellery is a pretty unique industry to work in. Every day, we get to be part of some of the biggest moments in people’s lives, from choosing an engagement ring to celebrating a wedding, anniversary or milestone.

You’ll hear people’s stories, help them mark occasions they’ll remember forever, and play a part in moments that genuinely mean something.

It makes customer service here feel a little different. You’re not just helping someone with an order, you’re often helping them celebrate something really special. If you thrive on helping others and enjoy engaging with diverse audiences, we want to hear from you!

Pay: £28,000.00 per year

Benefits:

Company pension
Employee discount
Store discount

Application question(s):

Described a situation where you have successfully dealt with an unhappy customer.
What interests you about working for Ethica Diamonds?

Work Location: In person

Quick apply

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