Administrator / Claims Handler
Location: Rainbow Restoration Morecambe
Job Type: Full-time, Permanent
Join Our Team at Rainbow Restoration Morecambe
Rainbow Restoration Morecambe is looking for a motivated, organised, and customer-focused Administrator / Claims Handler to join our friendly and supportive team.
This is a varied role where no two days are the same. You'll play a key part in supporting insurance claims from initial instruction through to completion, ensuring excellent customer service and efficient administration throughout the process.
Key Responsibilities
· Managing insurance claims from first notification through to completion.
· Liaising with customers, insurance companies, loss adjusters, contractors, and suppliers.
· Scheduling appointments and coordinating restoration works.
· Maintaining accurate records and updating internal systems.
· Preparing and processing documentation, reports, and correspondence.
· Handling incoming telephone calls and emails professionally.
· Monitoring claim progress and ensuring service level agreements are met.
· Supporting the wider office team with general administrative duties.
About You
We're looking for someone who has:
· Excellent organisational and time management skills.
· Strong communication skills, both written and verbal.
· A professional and empathetic approach to customer service.
· Good IT skills, including Microsoft Office.
· The ability to work under pressure and manage multiple tasks.
· Excellent attention to detail.
· A positive attitude and willingness to learn.
Experience
Previous experience in administration, customer service, insurance, or claims handling would be advantageous but is not essential, as full training will be provided for the right candidate.
What We Offer
· Competitive salary (dependent on experience).
· Full training and ongoing development.
· Friendly, supportive team environment.
· Opportunity to build a long-term career within a growing business.
· Company pension.
About Rainbow Restoration Morecambe
Rainbow Restoration Morecambe provides professional disaster recovery and specialist cleaning services following fire, flood, escape of water, accidental damage, and other insured events. We pride ourselves on delivering exceptional customer service during what can often be a stressful time for our customers.
Apply Today
If you're organised, enjoy helping people, and are looking for a rewarding office-based role with genuine career opportunities, we'd love to hear from you.
Please send your CV and covering letter.
Benefits
28 days paid Annual Leave (inclusive of statutory holidays)
Company Pension Scheme
Job Type: Full Time in person
Salary: £26,520.00 per annum starting wage increasing after initial training
Job Types: Full-time, Part-time, Permanent
Pay: £26,520.00 per year
Work Location: In person
