Service delivery manager Work, Jobs in Mount Pleasant (with Salaries)

Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Global Service Delivery Manager – Client Services
Deutsche Bank —London
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Employee discount
11d
Operations Manager
Multi Services (Kent) Ltd —London
- £65,000 - £70,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
Events Coordinator
Vistage Worldwide —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
7d
Service Delivery Manager (Global)
Brookfield Asset Management —London
- Full-time
- Continuous improvement
- IT
- Leadership
Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
Service Delivery Senior Manager – Software Publisher Services - anywhere in Europe
Connor Consulting —London
- Full-time
- Remote
- PMP
- Project management
- No degree
Quick apply
Multi-Site Deputy General Manager
Nuffield Health —London
- Up to £45,450 a year
- Full-time
- Employee discount
- Gym membership
Quick apply
Operations Manager
Preventt Limited —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Leadership
Quick apply
10d
Enterprise Service Manager
Clifford Chance —London
- Full-time
- Hybrid work
- Project management
- Human resources
- Organisational skills
Quick apply
Estate Services and Open Spaces Manager
L&Q —London
- £57,094 - £63,032 a year
- Hybrid work
- Management
- Contracts
- Agile
- Annual leave
- Employee assistance programme
19h
Delivery Manager
Intent HQ —London
- Hybrid work
- PMP
- Project management
- Organisational skills
- Employee assistance programme
- Gym membership
Quick apply
Service Delivery Manager
ABM UK —London Heathrow Airport
- Management
- Human resources
- IT
- Employee discount
Quick apply
3d
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Delivery Manager
WTW —Reigate
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Deputy General Manager
Restaurant Associates —London
- £50,000 a year
- Monday to Friday
- Hospitality
- Organisational skills
- IT
- Employee discount
Delivery and Operations Manager
Cabinet Office —London
- £43,760 - £51,690 a year
- Part-time
- Presentation skills
- Organisational skills
- Contracts
- Annual leave
1d
Collection/Delivery Driver
Nella Cutlery Services —Camden Town
- From £42,900 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
7d
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply

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service delivery manager jobs near mount pleasant

Service Delivery Manager

FalconSmartIT
London

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Job details

Permanent

Qualifications

Operations management
Continuous improvement
ITIL
Leadership

Full job description

Job Description: Service Delivery Manager

Job Location: London,UK

Job Type: Permanent

Role Overview

We are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. This role is responsible for ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.

Key Responsibilities

Service Operations Management
Manage day-to-day service operations for the retail client, ensuring service stability, reliability, and performance.
Ensure services are delivered in line with agreed SLAs, KPIs, and contractual commitments.
Oversee incident, problem, change, and request management processes in alignment with ITIL best practices.
Act as the escalation point for major service issues and coordinate timely resolution across the service operational window.
Client & Stakeholder Management
Serve as the primary point of contact for client stakeholders on service delivery, service performance, and operational priorities.
Build and maintain strong relationships with business, IT, and operational stakeholders.
Conduct regular service review meetings to present service metrics, risks, ongoing issues, and improvement plans.
Ensure a high level of customer satisfaction through proactive communication and service governance.
Service Management & Governance
Implement and manage ITIL-based service management processes across the account.
Establish governance frameworks to monitor service quality, compliance, and operational effectiveness.
Track service performance and drive corrective and preventive actions when service levels are at risk.
Chair WSRs, MSRs and QBRs as required with key client stakeholders
Operational Excellence
Identify and drive opportunities to improve service quality, efficiency, and productivity.
Lead initiatives focused on process optimization, standardization, automation, and best practices.
Use operational data and service trends to reduce recurring issues and improve service outcomes.
Continuous Service Improvement
Lead continuous service improvement (CSI) initiatives to enhance service delivery and customer experience.
Analyze service performance data, customer feedback, and root causes to identify improvement opportunities.
Able to interpret data and derive insights from operational data
Define, implement, and track improvement plans with measurable outcomes.
Financial Operations & Commercial Management
Manage finance-related operational tasks such as invoicing, billing coordination, financial tracking, and supporting budget governance for the account.
Ensure accuracy and timeliness of invoicing in coordination with internal finance teams and client stakeholders.
Monitor commercial commitments, cost performance, and financial impacts related to service delivery.
Support contract and financial discussions by providing operational inputs, forecasts, and service consumption details.
Third-Party & Vendor Management
Work closely with third-party vendors, partners, and suppliers to ensure seamless service delivery to the customer.
Manage vendor performance against agreed service levels, deliverables, and contractual obligations.
Coordinate across internal teams and external partners to resolve operational issues and improve end-to-end service quality.
Build effective working relationships with third parties to ensure alignment, accountability, and service excellence.
Team Leadership & Coordination
Coordinate with internal delivery teams, support teams, and external providers to ensure smooth service operations.
Provide leadership, oversight, and direction during service escalations and operational challenges.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Required Skills & Qualifications

1215 years of experience in service delivery, service management, or operations management.
Experience of managing projects with infrastructure and applications support is mandatory
Proven experience managing service operations for retail clients or retail technology environments across infra and applications preferred
Strong knowledge of ITIL service management practices.
Hands-on experience in client stakeholder management, service governance, and operational reporting.
Experience handling financial operations such as invoicing, billing coordination, and budget-related activities within service delivery.
Strong experience working with third-party vendors and external service providers.
Demonstrated ability to drive operational excellence and continuous service improvement initiatives.
Excellent communication, stakeholder management, and problem-solving skills.

Quick apply

Refine Your Search

service delivery manager jobs in mount pleasant

Service Delivery Manager

Assistant Customer Service Manager

Global Service Delivery Manager – Client Services

Operations Manager

Events Coordinator

Service Delivery Manager (Global)

Service Reporting Manager

Service Delivery Senior Manager – Software Publisher Services - anywhere in Europe

Multi-Site Deputy General Manager

Operations Manager

Enterprise Service Manager

Estate Services and Open Spaces Manager

Delivery Manager

Service Delivery Manager

Resident Liaison Officer

Service Delivery Manager

Deputy General Manager

Delivery and Operations Manager

Collection/Delivery Driver

Regional Business Manager

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