Turnaround manager Work, Jobs in Mountsorrel, Lec (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Interim/Turnaround Manager (Care) - Self Employed
Delphi Care Solutions —Nottingham
- Monday to Friday
- Management
- Mentoring
- Budgeting
Quick apply
Workshop Manager
Everyman Driving Experiences —Derby
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Store discount
Quick apply
9d
Housing Services Administrator
Anchor —Leicester
- Up to £28,200 a year
- Employee discount
5d
Interim Ofsted Registered Manager - Consultant (Contractor)
Delphi Care Solutions —Nottingham
- Team management
- Travel
Quick apply
Consultant - Energy
BFY Group —Nottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
Quick apply
Consultant
BFY Group —Nottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
Quick apply
Senior Care Assistant
HC-One - Mountview —Rothley
- £14.35 - £14.95 an hour
- Medication administration
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Consultant - Water
BFY Group —Nottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
Quick apply
Deputy Home Manager
HC-One - Woodthorpe Lodge —Woodthorpe
- £18.65 - £19.65 an hour
- Management
- Patient care
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
9d
Activities Co-ordinator
HC-One - Aspen Court (Derby) —Derby
- £12.95 - £13.45 an hour
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
ME Technical Program Manager
Quest Global —Derby
- Temporary
- Leadership
Quick apply
Operations Coordinator - FTC
The Pallet Network —Swadlincote
- £13.21 an hour
- Night shift
- Microsoft Powerpoint
- Microsoft Word
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
Activities Co-ordinator
HC-One - Coppice Lodge —Nottingham
- £13.45 - £13.95 an hour
- Full-time
- Organisational skills
- Free parking
- Annual leave
Quick apply
Service Director
Trane Technologies —Tamworth
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Creative Strategist
More Years —Nottingham
- £38,000 - £43,000 a year
- Weekend availability
- In-person
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Senior Care Assistant
HC-One - Bradley Hall —Leicester
- £14.35 - £14.95 an hour
- Medication administration
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
Tax Assistant
Duncan & Toplis —Leicester
- Full-time
- Communication skills
7d
Business Development Executive
Delphi Care Solutions —Annesley
- £27,000 - £33,000 a year
- Full-time
- CRM software
- Business development
- Recruiting
Quick apply
2d
Associate Creative Director, Design
Thermo Fisher Scientific —Loughborough
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- Team management
12d

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
2 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

turnaround manager jobs in mountsorrel, lec

Subject Matter Expert (SME)

Interim/Turnaround Manager (Care) - Self Employed

Workshop Manager

Housing Services Administrator

Interim Ofsted Registered Manager - Consultant (Contractor)

Consultant - Energy

Consultant

Senior Care Assistant

Consultant - Water

Deputy Home Manager

Activities Co-ordinator

ME Technical Program Manager

Operations Coordinator - FTC

Activities Co-ordinator

Service Director

Creative Strategist

Senior Care Assistant

Tax Assistant

Business Development Executive

Associate Creative Director, Design

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