It support manager Work, Jobs in Mytholmroyd, Wyk (with Salaries)

IT Support Manager
Rochdale Boroughwide Housing —Rochdale
- £40,902 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Employee assistance programme
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Service Desk Team Leader
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Service Desk Team Leader
Pragma —Leeds
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
4d

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IT Support Manager

Rochdale Boroughwide Housing -
Rochdale

Apply Now

Job details

Full-time
£40,902 a year
11 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Technical troubleshooting
ITIL Certification
Driving Licence
IT team management
GCSE
IT service management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Customer support
Customer interaction
Information technology team management
Communication skills
Help desk

Full job description

Job Title: IT Support Manager

Location: Rochdale
Contract: Full Time (36.25 hours per week), Permanent

Shape and lead a high-performing IT support function

Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development.

This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs.

What you'll be doing as our IT Support Manager

Leading and developing the IT Service Desk team to deliver a professional and responsive support service.
Managing the delivery of first and second-line IT support for a diverse user base.
Driving continuous improvement through analysis of service performance and customer feedback.
Overseeing incident escalation, problem resolution, and customer satisfaction.
Managing IT assets, hardware deployment, software licensing, and supplier relationships.
Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions.
Managing the ITSM platform, knowledge base, and service desk processes.
Supporting the transition of projects into operational support.
Coaching and developing team members to enhance technical capability and service delivery standards.

About you

You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment.

Essential experience and knowledge

Experience in IT support and service delivery.
Knowledge of Microsoft 365 administration and troubleshooting.
Experience with Active Directory, VMware, device management, and endpoint support.
Strong troubleshooting and problem-solving skills.
Experience analysing service performance and implementing improvements.
Ability to build effective relationships with colleagues, customers, and suppliers.
Experience coaching, mentoring, or developing team members.
Excellent communication and organisational skills.

Qualifications

ITIL Foundation qualification.
GCSE English and Maths (or equivalent).
Full UK driving licence.

Why join RBH?

This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day.

Apply today and help drive the future of IT service delivery

In addition to a competitive salary, you will benefit from:

30 days annual leave plus bank holidays.
Option to buy up to 5 additional days annual leave.
An additional 5 days leave after 5 years' service.
Pension scheme with employer contributions matched up to 8%; death in service benefit.
Flexible smart working arrangements.
Healthcare cashback plan, virtual GP access and subsidised gym membership.
Employee Assistance Programme available 24/7.
Paid volunteering days.
Enhanced family-friendly policies.

If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised.

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.

Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.

As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

We listen with empathy, respond with compassion, and make it easy for our customers to access our services.

We earn trust through honesty, integrity, caring and keeping our promises.

We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.

We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.

RBH, Unique Enterprise Centre, Belfield Road, Rochdale, OL16 2UP

You can call us on freephone . Alternatively you can call us on .

Apply Now

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it support manager jobs in mytholmroyd, wyk

IT Support Manager

Service Desk Team Leader

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Service Desk Manager

Service Desk Team Leader

Managed Services - First Line Support Team Lead

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