Business development executive Work, Jobs in Neath, Ntl (with Salaries)

Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
Account Manager
Wilmington plc —Cardiff
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee discount
14d
PART-TIME REGIONAL DIRECTOR - business development focus
Boardroom Advisors —Swansea
- £50,000 - £100,000 a year
- Sales
- Customer service
- Business development
Quick apply
Business Development Executive
PCI Pharma Services —Bridgend
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Business Development Sales Executive
FitPro Lead Gen —Cardiff
- £27,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
7d
Sales Manager
Mazuma GB Ltd —Bridgend
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Team management
- Organisational skills
Quick apply
10d
Strategic Accounts Executive
Tes Global —Llantrisant
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
Quick apply
14d
Trainee Sales Executive
Days Motor Group —Swansea
- 8 hour shift
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
13d
Marketing Executive
Sinclair Group —Bridgend
- £30,000 - £32,265 a year
- Monday to Friday
- Marketing
- Business
- Free parking
- Annual leave
5d
Senior Business Development Executive
SANS Institute —Swansea
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Writing skills
Quick apply
14d
Insurance Adviser
Benefact Group —Llanelli
- From £30,000 a year
- Full-time
- Annual leave
- Sick pay
NeuroCare Sales Specialist - Winston Salem, NC
Teva —Salem
- £88,000 - £160,000 a year
- Weekend availability
- Bachelor's degree
- Travel
- Computer skills
- Employee stock purchase plan
- Annual leave
10d
Development Executive
Gallagher —Llantrisant
- Full-time
- Business development
- Travel
- Communication skills
New Business Account Manager
ROCK Professional Services —Bridgend
- £30,000 - £42,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Annual leave
- Employee assistance programme
Sales Executive
Days Motor Group —Swansea
- £20,400 a year
- 8 hour shift
- Customer service
- Communication skills
- Free parking
- Annual leave
7d
Account Executive/Account Managers
Gallagher —Llantrisant
- Up to £28,500 a year
- Full-time
- Analysis skills
- Communication skills
- Life insurance
- Referral programme
Account Executive
Benefact Group —Swansea
- £45,000 - £55,000 a year
- Full-time
- Business development
- Annual leave
- Sick pay
Parts Sales Executive -Cardiff
MSX - TPS —Cardiff
- Full-time
- Computer literacy
- Computer skills
- Cash handling
Quick apply
10d

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Complaints Officer

BRC Jobs
Merthyr Tydfil

Quick apply

Job details

Fixed term contract
£30,914 a year

Benefits

Referral programme

Qualifications

Report writing
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Customer interaction
Budgeting

Full job description

Job Title: Complaints Officer
Type: Temporary 1 - 2 months
Location: Merthyr
Salary: £30,914 per annum salary equivalent
Hours: Full Time

BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager.

Duties:

Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team.
Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate.
Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial.
When required, act as an advocate for complainants with colleagues to help resolve their issues.
When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales.
Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals.
Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors.
Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required.
Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values.
Report on the progress and status of complaints and appeals to the Customer Experience Manager.
Lead and undertake complaint and appeal policy development, process improvement, analysis and change.
Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims.
Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion.
Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes.
Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement.
Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services.

Requirements:

Experience of working in a customer service environment.
Experience of working to set policies and procedures.
Able of communicating with external and internal stakeholders, both written and face to face.
Experience of populating and analysing databases
Relationship management including Handling difficult or irate customers
Able to demonstrate experience of promoting and delivering continuous service improvement
Experience of managing a changing work load ensuring priorities are met
Ability to confidently deal with a range of internal and external customers
Ability to anticipate the urgent/priority matters
Ability to work on own initiative without the need of constant need of supervision
Excellent telephone and interpersonal manner
Able to use IT equipment and software e.g. MS Office
Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

business development executive jobs in neath, ntl

Complaints Officer

Account Manager

PART-TIME REGIONAL DIRECTOR - business development focus

Business Development Executive

Business Development Sales Executive

Sales Manager

Strategic Accounts Executive

Trainee Sales Executive

Marketing Executive

Senior Business Development Executive

Insurance Adviser

NeuroCare Sales Specialist - Winston Salem, NC

Development Executive

New Business Account Manager

Sales Executive

Account Executive/Account Managers

Account Executive

Parts Sales Executive -Cardiff

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