Case manager Work, Jobs in New Haw, Sry (with Salaries)

Witness and Victim Engagement Support Programme Manager
Police Federation of England and Wales —Leatherhead
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Team Leader
Change Grow Live —West Sussex
- £36,101.10 - £38,114.53 a year
- Remote
- Management
- Travel
- Leadership
- Annual leave
- Employee discount
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
12d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Croydon
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
HR Case Manager
SSE —Reading
- £44,000 - £65,900 a year
- Full-time
- Management
- Customer service
- Human resources
- Employee discount
9d
Assistant Controller - HMP Bronzefield
Ministry of Justice —Ashford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
13d
Team Administrator and Case Manager
Howden Group Holdings —London
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Travel
Advocacy Manager
Rethink Mental Illness —London
- £37,406 a year
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
5d
Lead Business Case Manager
UK Health Security Agency —London
- £70,797 - £85,436 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Negotiation
12d
Case Manager
Ministry of Justice —Croydon
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
12d
Head of Investigations & Quality (Safeguarding) (7367)
Save the Children —London
- £61,500 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Senior Housing Solutions Officer
Runnymede —Addlestone
- £37,743 - £46,956 a year
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
2d
SEN Keyworker (Case Manager)
Islington Council —Islington
- £44,235 - £45,852 a year
- Full-time
- Care plans
- Communication skills
- School
- Employee discount
Sales Graduate Role
Procter & Gamble —Weybridge
- From £45,000 a year
- Full-time
- English
- Mentoring
- Leadership
- Employee stock ownership plan
Accredited Counsellor
Optima Health —London
- £40,000 a year
- Part-time
- Travel
- Paid training
- Annual leave
Intelligence Research Officer
Thames Valley Police —Slough
- £35,241 a year
- Part-time
- Annual leave
- Employee discount
4d
Assessor (for vocational courses)
The Royal Borough of Kingston upon Thames —Chessington
- £22.65 an hour
- Hybrid work
- Annual leave
- Employee discount
Advisor, Employee Relations
Saputo Inc. —Weybridge
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Free parking
- Employee discount
2d
Delivery & Operations Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- Management
- DevOps
- IT
2d

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Witness and Victim Engagement Support Programme Manager

Police Federation of England and Wales -
Leatherhead

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Benefits

Free parking
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
On-site parking

Qualifications

Microsoft Office
Communication skills

Full job description

Description

The Witness and Victim Engagement Support Programme Manager (WAVES) will act as the central point of contact for the programme, providing oversight and coordination to ensure consistent and effective delivery of the programme across PFEW’s 43 branches. They will be responsible for ensuring that PFEW complies with the WAVES policy and the effective implementation of this throughout the branch network.

This role is responsible for launching the WAVES, embedding the policy framework, and maintaining programme governance. The post holder will oversee the system of case referrals, ensure arrangements exist for the secure handling of sensitive information, and monitor outcomes to guarantee fairness, trust, and confidentiality. They will play a key role in programme development, incorporating member and representative feedback to ensure WAVES remains responsive, effective, and up to date.

Key Responsibilities

Lead the launch and implementation of the WAVES across all branches ensuring the policy framework is followed.
Work alongside the Learning and development team to oversee the roll-out of training to representatives and case handlers (training is delivered by Learning and Development team) to ensure adequate trained representatives at each branch.
Maintain programme policies and procedures, ensuring alignment with regulatory changes and good practice.
In exceptional cases only, be the escalation point for branches and members to resolve casework allocation decisions to ensure the confidence of the member in support and representation arrangements is maintained.
Monitor and review casework across branches to ensure fairness, consistency, and effective support.
Track case volumes and distribution, escalating risks relating to capacity or workload.
Produce regular reports on caseload trends, programme activity, performance outcomes and recommendations for improvements.
Promote continuous improvement and share good practice across branches.
Build programme capacity to meet increased demand, where required.
Uphold PFEW’s ethical wall, safeguarding impartiality and preventing conflicts of interest.
Ensure compliance with confidentiality, data protection, and safeguarding requirements at all times.
Foster trust with members through professional, empathetic, and impartial case handling.
Build and manage relationships with Branch Secretaries.
Manage the centralised victim and witness reporting function.
Provide a centre of expertise to branches on the operation of the policy and appropriate advice and support arrangements for victims and witnesses.
When and if required, identify, recruit and manage additional resource for the WAVES central team ensuring an efficient and effective department.

Skills, Knowledge and Expertise

Experience in casework management, programme coordination, or oversight in sensitive/confidential environments.
Demonstrated ability to handle highly confidential information with integrity and discretion.
Strong organisational, attention to detail, problem solving skills, with experience coordinating workload across multiple teams or locations.
Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders.
Proven ability to work within professional boundaries and uphold ethical requirements.
High level of accuracy and attention to detail in record-keeping and reporting. Expereince of working with and analysing sets of data.
Proficiency in case management systems and Microsoft Office applications.
Experience of working with victims, witnesses, or vulnerable individuals.
Knowledge of trauma-informed approaches would be an advantage.
Familiarity with criminal justice system, policing environments, membership organisations, or trade unions would be an advantage.
Experience of launching large-scale programmes or initiatives in comparable organisations would be an advantage.

Please note that these duties and responsibilities are not exhaustive and may be changed

from time to time in line with the reasonable requirements of the Police Federation and as
directed by the line manager, on behalf of the CEO/Director.

Benefits

We offer multiple benefits to our HQ employees including: working flexibly, hybrid working, competitive salary, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.

Quick apply

Refine Your Search

case manager jobs in new haw, sry

Witness and Victim Engagement Support Programme Manager

Team Leader

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HR Case Manager - Field Based ( Nationwide travel)

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Assistant Controller - HMP Bronzefield

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Case Manager

Head of Investigations & Quality (Safeguarding) (7367)

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Sales Graduate Role

Accredited Counsellor

Intelligence Research Officer

Assessor (for vocational courses)

Advisor, Employee Relations

Delivery & Operations Manager

I want to receive the latest job alerts for case manager in new haw, sry

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